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ezCater description
ezCater is a nationwide online platform designed for businesses to order catering from a large network of over 100,000 restaurants. It simplifies ordering for any size team or event, offering options for various dietary needs and budgets. ezCater promises on-time delivery and provides 24/7 customer support. Its features help manage catering expenses, making it a suitable solution for businesses seeking streamlined catering services.
What companies are using ezCater?
Who is ezCater best for
ezCater simplifies catering for businesses of all sizes. Users praise the wide restaurant selection and ease of ordering, but some report issues with order accuracy and customer support. Ideal for businesses frequently ordering catering for teams or events.
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Best for small to medium-sized businesses seeking streamlined catering solutions.
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Suitable for various industries needing simplified group ordering and expense management.
ezCater features
| Supported ezCater supports filtering by dietary restrictions like vegetarian, gluten-free, and vegan. |
| Supported ezCater offers support via phone, email, text, chat, and fax. |
| Supported ezCater facilitates group ordering, allowing individuals to choose their meals. |
| Supported ezCater offers access to a large network of over 100,000 restaurants with diverse cuisine options. |
| Supported ezCater offers customizable employee meal programs like Relish, allowing businesses to set subsidies and schedules. |
| Supported ezCater streamlines corporate catering with online ordering, management, and customizable solutions. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
ezCater reviews
We've summarised 121 ezCater reviews (ezCater TrustPilot reviews and ezCater G2 reviews) and summarised the main points below.
- Wide variety of restaurants and cuisines to choose from.
- Easy to use website and mobile app for ordering.
- Convenient for ordering catering in unfamiliar locations.
- Generally reliable and timely delivery.
- Helpful for managing catering expenses and receipts.
- Missing items or incomplete orders are a recurring issue.
- Inaccurate orders, especially with modifications or special requests.
- Restaurants sometimes unaware of orders placed through ezCater.
- Delivery drivers occasionally leave items behind or don't verify orders.
- Customer support can be unresponsive or unhelpful in resolving order issues.
ezCater pricing
The commentary is based on 11 reviews from ezCater G2 reviews and ezCater TrustPilot reviews.
ezCater's pricing is generally considered reasonable, with a helpful per-person cost breakdown for budget management. However, some find delivery costs and caterer minimums high, while others have experienced issues with incorrect tax charges and tip distribution. Despite the cost, some businesses find the lead generation worth the commission fees.
Users sentiment
ezCater alternatives
ZeroCaterBetter for building workplace culture through food programs. More focused on curated meals and snacks. Caters to larger companies. Has lower ratings and is growing slower. Serves select US cities.Read more
TripleseatBetter for managing events at restaurants, hotels, and unique venues. Has growing momentum and good customer support.Read more
OnCaterOffers mobile app support. Serves a smaller restaurant network. ezCater alternative for streamlined corporate catering. No data on user satisfaction or growth.Read more
On The StageBetter for performing arts organizations needing ticketing, marketing, and fundraising tools. Suitable for education, media, and entertainment, but less ideal for non-profits.Read more
FlipdishBetter for restaurants looking to manage their online presence and customer relationships directly. More suitable for retail, consumer goods, and hospitality.Read more
Flex CateringBetter for managing internal catering operations for restaurants and event companies, rather than ordering catering. Has slower momentum.Read more
ezCater FAQ
What is ezCater and what does ezCater do?
ezCater is an online catering platform that connects businesses with a network of over 100,000 restaurants. It simplifies ordering for groups, manages catering expenses, and offers various cuisine options and dietary accommodations. It provides 24/7 support but users have reported issues with order accuracy and customer service responsiveness.
How does ezCater integrate with other tools?
ezCater integrates with various tools to enhance its functionality. It supports dietary restriction filtering, group ordering, and a large restaurant network. It also offers customizable employee meal programs like Relish and multi-channel customer support.
What the main competitors of ezCater?
ezCater's main competitors include OnCater, known for corporate catering solutions, and Flex Catering, specializing in catering management software for businesses. Other alternatives, like Tripleseat and Perfect Venue, focus on broader event management for venues.
Is ezCater legit?
Yes, ezCater is a legitimate online catering platform. It offers a large network of restaurants, convenient ordering, and expense management tools. However, be aware of potential issues with order accuracy and customer support responsiveness. Consider exploring alternatives if these are critical concerns.
How much does ezCater cost?
ezCater doesn't publicly disclose its pricing. Contact their sales team to get a customized quote based on your catering needs. Consider factors like order frequency and size when assessing if ezCater is worth the cost for your business.
Is ezCater customer service good?
ezCater's customer service receives mixed reviews. While some customers praise the helpful and responsive support, others report difficulty contacting support and unresolved order issues. Many appreciate the proactive communication, but some have experienced unresponsive or unhelpful agents.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.