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Eclipse AI description
Eclipse AI is a software tool that helps businesses understand and reduce customer churn. It gathers customer feedback from various sources and uses AI to analyze it. This helps identify trends and provides actionable insights so businesses can improve customer satisfaction and keep them from leaving.
Who is Eclipse AI best for
Eclipse AI helps businesses reduce customer churn by analyzing feedback from various sources. Its AI-driven insights and easy-to-understand dashboards empower businesses to improve customer satisfaction. Users praise its unified data approach and actionable recommendations, while some find the AI insights require further validation. Ideal for businesses prioritizing customer experience and managing multiple feedback channels.
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Best for small to mid-sized businesses.
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Suitable for businesses focused on improving customer experience.
Eclipse AI features
| Supported Eclipse AI offers comprehensive reporting and analytics, including customer behavior and revenue impact analysis. |
| Supported Eclipse AI collects feedback from surveys, reviews, and potentially other channels. |
| Supported Eclipse AI centralizes customer feedback from various sources for easy analysis and reporting. |
| Supported Eclipse AI uses AI to analyze customer feedback from various sources like surveys and calls. |
| Supported Eclipse AI analyzes customer feedback to identify churn causes and suggest preventative measures. |
| Supported Eclipse AI analyzes feedback and predicts customer behavior to reduce churn and improve CX. |
Eclipse AI reviews
We've summarised 31 Eclipse AI reviews (Eclipse AI G2 reviews) and summarised the main points below.
- Unifies customer data from various sources (calls, reviews, surveys).
- Provides valuable AI-driven insights and actionable recommendations.
- Easy-to-understand dashboards and visualizations.
- Excellent customer support (especially Saad).
- Customizable platform adapts to specific business needs.
- AI-generated insights need further validation and refinement.
- Limited third-party integrations (missing Yellow Pages, Bark, Houzz).
- Initial onboarding and understanding of the platform's full potential can be challenging.
- Interface could be more polished and user-friendly.
- Some minor bugs and button functionality issues.
Eclipse AI pricing
The commentary is based on 1 reviews from Eclipse AI G2 reviews.
All plans include features like creating unlimited surveys, customizable dashboards for surveys, reviews, and calls, AI-generated call summaries, free-text sentiment analysis, survey data download, unlimited sharing, integration with Zendesk, Kanban Board, and one account per company. The number of data source connections, viewable survey responses, and audio/video calls per month vary across plans. The Professional plan offers full API access and priority support.
Users sentiment
See the Eclipse AI pricing page.
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Eclipse AI has a free plan.
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Eclipse AI has a free trial.
Forever Free
1 data source connection, view the latest 500 survey responses, upload one .csv file a month, 50 audio/video calls per month, limited integrations, and no priority support.
Basic
3 data source connections, view the latest 500 survey responses, upload one .csv file a month, 50 audio/video calls per month, limited integrations, and no priority support.
Professional
6 data source connections, unlimited survey responses, unlimited .csv file uploads, 200 audio/video calls per month, full API access, and priority support.
Eclipse AI alternatives
Gainsight Customer SuccessBetter suited for larger businesses with dedicated customer success teams, especially in tech. It offers more robust automation and analytics but can be complex and expensive. Users mention slow performance and a steep learning curve as drawbacks.Read more
AlongBetter for B2B sales teams managing complex deals. Focuses on improving buyer experience and deal closure rates.Read more
Churn360Has broader ideal customer profile, better customer service, easier to use, more reliable, and growing faster. However, initial implementation may be more complex.Read more
Playvox Customer AIBetter for analyzing customer conversations to improve support responses and prioritize product roadmaps. Geared towards medium to large companies in software, IT, or telecommunications. Has a user-friendly interface. Is growing faster in website traffic but slower in employee growth. Provides comprehensive reporting.Read more
Eclipse AI FAQ
What is Eclipse AI and what does Eclipse AI do?
Eclipse AI helps businesses reduce customer churn by analyzing feedback from various sources. It uses AI to identify trends and provides actionable insights for improving customer satisfaction. Its easy-to-understand dashboards are praised, but some users find the AI insights require further validation.
How does Eclipse AI integrate with other tools?
Information about specific integrations for Eclipse AI is limited. However, users have expressed a desire for more third-party integrations, mentioning missing connections with platforms like Yellow Pages, Bark, and Houzz.
What the main competitors of Eclipse AI?
Alternatives to Eclipse AI include Custify, ZapScale, Metricsco, and Churn360. These platforms offer similar churn reduction solutions with varying features like customer health tracking, automated workflows, and predictive analytics. Salesforce Service Cloud is also a broader customer service option.
Is Eclipse AI legit?
Eclipse AI appears legitimate based on positive user reviews mentioning valuable insights and excellent customer support. However, some users note that AI-generated insights require further validation. For more information, research "is Eclipse AI safe" online.
How much does Eclipse AI cost?
Eclipse AI offers a free plan, a Basic plan for $120/month, and a Professional plan for $199/month. Is Eclipse AI worth it? The free plan is a great starting point, while paid plans offer more connections and call minutes for growing businesses.
Is Eclipse AI customer service good?
Customer service reviews for Eclipse AI are overwhelmingly positive, with users highlighting "fantastic" and "wonderful" experiences. Saad is frequently praised for his helpfulness and friendly demeanor. While some minor bugs are mentioned, the overall sentiment towards customer support is very favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.