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Dynamics 365 Customer Insights

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Company health

Employee growth
3% increase in the last year
Web traffic
3% decrease in the last quarter

Ratings

G2
4.0/5
(19)

Dynamics 365 Customer Insights description

Dynamics 365 Customer Insights is a software tool that helps businesses understand their customers better. It gathers information about customer behavior, demographics, and purchase history to create detailed customer profiles. These profiles provide insights that can be used to improve marketing, customer service, and overall business strategies. This tool is particularly useful for mid-sized companies looking to personalize customer interactions and make data-driven decisions.


Who is Dynamics 365 Customer Insights best for

Dynamics 365 Customer Insights helps businesses gain a deeper understanding of their customers. By unifying data from various sources, it creates detailed customer profiles, enabling personalized interactions and data-driven decisions. This tool is particularly valuable for mid-sized businesses looking to enhance customer experiences and optimize their strategies.

  • Ideal for medium-sized businesses (101-1000 employees), also suitable for large enterprises.

  • Designed for businesses across all industries seeking improved customer understanding and personalized interactions.


Dynamics 365 Customer Insights features

Supported

Combines data from various sources, including transactional, behavioral, and demographic data, to create a comprehensive view of each customer.

Supported

Uses AI-powered insights and real-time data to create personalized customer journeys, optimizing campaigns and predicting customer behavior.

Supported

Breaks down data silos and integrates data from various sources to provide a holistic understanding of customer behaviors, preferences, and needs.

Supported

Leverages AI-driven insights to segment customers, enabling targeted marketing campaigns and personalized experiences.

Supported

Connects and unifies all customer data to provide a 360-degree view of each customer, offering insights into their behavior, preferences, and interactions.

Supported

Enhances customer engagement by delivering personalized experiences across various touchpoints using real-time data and insights.

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Streamlines customer data management and automates tasks to improve productivity and enable faster data-driven decisions.


Dynamics 365 Customer Insights alternatives

  • Logo of Segment
    Segment
    Collect, clean, and activate customer data for powerful personalization.
    Read more
  • Logo of Customer Analytics
    Customer Analytics
    Understand your customers. Grow smarter. See why they stay.
    Read more
  • Logo of Salesforce Customer Data Platform (CDP)
    Salesforce Customer Data Platform (CDP)
    Unify customer data, personalize journeys, predict actions.
    Read more
  • Logo of Metaps
    Metaps
    App analytics and marketing optimization for smarter growth.
    Read more
  • Logo of Epsilon PeopleCloud
    Epsilon PeopleCloud
    Connects customer data for personalized marketing and smarter campaigns.
    Read more
  • Logo of Blastpoint
    Blastpoint
    Uncover hidden customer insights for smarter marketing and sales.
    Read more

Dynamics 365 Customer Insights FAQ

  • What is Dynamics 365 Customer Insights and what does Dynamics 365 Customer Insights do?

    Dynamics 365 Customer Insights is a customer data platform (CDP) that provides a unified view of customers. It helps businesses personalize customer journeys, segment audiences, and improve marketing campaigns by breaking down data silos and offering AI-driven insights. This empowers businesses to make data-driven decisions and enhance customer experiences.

  • How does Dynamics 365 Customer Insights integrate with other tools?

    Dynamics 365 Customer Insights integrates with other Microsoft products like Dynamics 365 Sales and Marketing, and Power Platform. It also connects with various data sources through APIs and pre-built connectors, enabling a unified customer view.

  • What the main competitors of Dynamics 365 Customer Insights?

    Top alternatives to Dynamics 365 Customer Insights include Salesforce Customer Data Platform, Epsilon PeopleCloud, and Blastpoint. These competitors offer similar customer data management and analytics capabilities for personalized marketing and improved customer experiences.

  • Is Dynamics 365 Customer Insights legit?

    Yes, Dynamics 365 Customer Insights is a legitimate software product from Microsoft. It's a safe and trusted customer data platform that helps businesses gain a 360-degree view of their customers. This allows for personalized customer journeys and data-driven decisions.

  • How much does Dynamics 365 Customer Insights cost?

    I couldn't find pricing details for Dynamics 365 Customer Insights. For the most current pricing information, I recommend checking Microsoft's official website or contacting their sales team. This will allow you to evaluate whether the product is worth the cost.

  • Is Dynamics 365 Customer Insights customer service good?

    There is no customer service quality score available, and there are no reviews to determine if Dynamics 365 Customer Insights' customer service is good or not. Therefore, I cannot assess the quality of their customer service.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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