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DocSend description
DocSend is a secure document sharing platform that replaces email attachments with links. This gives you control over your documents, letting you track who views them, for how long, and even which pages they focus on. You can update documents after sending, ensuring recipients always have the latest version. DocSend also allows you to set security preferences and get real-time notifications. Many businesses use it for proposals, sales materials, and investor relations, making communication more effective.
What companies are using DocSend?
Who is DocSend best for
DocSend is a secure document sharing and analytics platform ideal for sales, marketing, and investor relations. Users praise its ease of use, real-time notifications, and secure document sharing with analytics. However, some find the pricing high and desire more customization options. It's perfect for streamlining workflows and improving communication.
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Best for small to medium-sized businesses and startups.
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Ideal for E-commerce, Software/IT, and other industries needing secure document sharing.
DocSend features
| Supported DocSend allows tracking who viewed the document and when in real time. |
| Supported DocSend supports content analytics, allowing users to track content usage and optimize their strategy. |
| Supported DocSend enables secure file sharing with access controls and real-time analytics. |
| Supported DocSend supports real-time notifications for document changes and feedback. |
| Supported Documents can be shared securely with internal and external stakeholders. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
DocSend reviews
We've summarised 510 DocSend reviews (DocSend TrustPilot reviews and DocSend G2 reviews) and summarised the main points below.
- Easy to use and intuitive interface.
- Secure document sharing with tracking and analytics.
- Real-time notifications of document views.
- Ability to update documents after sending.
- Control over document access, including downloads and expiration.
- High pricing, especially for new businesses.
- Limited customization options, particularly for branding.
- Clunky mobile experience; a dedicated mobile app is desired.
- Occasional issues with document formatting, especially with fonts.
- Some difficulty managing multiple decks and spaces.
DocSend pricing
The commentary is based on 47 reviews from DocSend G2 reviews.
DocSend's pricing is generally considered competitive and valuable, especially for document tracking and analytics. However, some users, particularly startups and smaller businesses, find the pricing a bit high, especially for advanced features or larger teams. A more tiered pricing structure would be beneficial for some users.
Users sentiment
See the DocSend pricing page.
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DocSend has a free plan.
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DocSend has a free trial.
Personal
Includes basic sharing controls, document level analytics, 4 eSignatures per month and unlimited visitors.
Standard
All Personal features, plus multi-file sharing, video and rich media analytics, file requests, customizable branding and unlimited eSignature.
Advanced
All Standard features, plus 3 users included, lightweight data rooms (Spaces), email authentication for visitors, allow/block visitors lists, folder and file level security, dynamic watermarking, NDAs and gating agreements.
Advanced Data Rooms
All Advanced features, plus enhanced data rooms (Spaces), group visitor permissions, data room audit log, automatic file indexing, data room analytics, priority email support and 2X capacity per data room.
DocSend alternatives
SuiteFilesBetter for professional services, especially accounting, legal, and engineering firms. Integrates with Xero and Microsoft 365. Has more momentum in employee growth.Read more
Binder.soBetter for product teams focused on marketing and sales at startups and SMBs. Offers customizable branding and electronic signatures.Read more
BoxBetter for K-12 school districts in the USA. Broader industry applicability. More positive reviews on G2 and Capterra.Read more
ClickUpBetter for task management and team communication. Has more momentum currently. A good DocSend alternative for project management.Read more
AlongBetter for B2B sales teams managing complex deals. Focuses on buyer experience and deal progress tracking within a centralized workspace. Stronger customer support. Offers a free plan. DocSend alternative; DocSend competitor.Read more
ShareDocViewBetter fit for Marketing and Sales teams in mid-sized businesses. More focused on lead generation through document sharing. Offers a free plan. DocSend alternative; competitor to DocSend.Read more
DocSend FAQ
What is DocSend and what does DocSend do?
DocSend is a secure document sharing and analytics platform that allows users to track document engagement, control access, and gain insights into viewer activity. It replaces email attachments with trackable links, providing real-time notifications and ensuring recipients always have the latest version.
How does DocSend integrate with other tools?
DocSend integrates with tools like Salesforce, HubSpot, Marketo, and Slack, enhancing sales and marketing workflows. It also integrates with Google Drive, Dropbox, and Box for seamless file management.
What the main competitors of DocSend?
Alternatives to DocSend include Binder.so, SendSafely, and Ideagen Huddle. These competitors offer similar secure document sharing and tracking features. Other options, like SuiteFiles and Klyck.io, focus on broader document management and collaboration. ClickUp offers a comprehensive work management platform.
Is DocSend legit?
Yes, DocSend is a legitimate and safe platform for secure document sharing. It's known for its robust security features, real-time tracking, and control over document access, making it a trusted choice for many businesses.
How much does DocSend cost?
DocSend offers a free trial and pricing starts at $10/month billed annually for the Personal plan. The Standard plan is $45/month billed annually. The Advanced plan costs $150/month and the Advanced Data Rooms plan is $180/month, both billed annually. DocSend is worth it for businesses needing secure document sharing and analytics.
Is DocSend customer service good?
DocSend's customer service receives mixed reviews. While some users praise the quick and helpful support, others have experienced delayed responses and unhelpful resolutions, particularly regarding billing issues. Several users highlight the support team's responsiveness during onboarding and configuration.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.