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Dispatch Science description
Dispatch Science is a cloud-based delivery management software designed for businesses of all sizes that need to manage and optimize their delivery operations. It offers a suite of features including order booking, route optimization, automated dispatching, real-time tracking, driver management, and customer self-service tools. Dispatch Science aims to help businesses streamline their delivery processes, reduce costs, and improve customer satisfaction. It caters to various industries like courier services, ecommerce, retail, and food delivery.
Who is Dispatch Science best for
Dispatch Science is a cloud-based delivery management software streamlining last-mile delivery operations. Users praise its customizability, robust features, and excellent customer support. However, some have noted occasional stability issues and complex setup. Ideal for small to medium businesses in courier, e-commerce, retail, and food delivery, Dispatch Science offers real-time tracking, route optimization, and a user-friendly driver app.
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Best fit for small to medium-sized businesses (SMBs).
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Ideal for courier, e-commerce, retail, and food delivery businesses.
Dispatch Science features
| Supported Dispatch Science offers advanced route planning and optimization features. |
| Supported Dispatch Science automatically optimizes routes based on distance, time windows, and other factors, potentially including traffic. |
| Supported Delivery scheduling is supported through route optimization, including pickup and delivery windows. |
| Supported Dispatch Science offers real-time vehicle location tracking for enhanced visibility. |
| Supported Dispatch Science supports driver scheduling, tracking, and performance monitoring via its driver app and dispatching features. |
| Supported Dispatch Science allows manual order creation with detailed information like addresses, items, and vehicle type. |
| Supported Dispatch Science offers a self-service portal for order management, tracking, and billing. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Dispatch Science reviews
We've summarised 21 Dispatch Science reviews (Dispatch Science Capterra reviews and Dispatch Science G2 reviews) and summarised the main points below.
- Highly customizable platform.
- Excellent customer support.
- Robust features for order management, dispatching, and billing.
- User-friendly driver app.
- Real-time tracking and automated dispatching.
- Occasional stability issues and bugs.
- Item-level tracking within orders needs improvement.
- Pricing can be high, especially for smaller businesses.
- Some UI/UX improvements could boost productivity.
- Setup and initial implementation can be complex.
Dispatch Science pricing
The commentary is based on 5 reviews from Dispatch Science Capterra reviews and Dispatch Science G2 reviews.
Dispatch Science pricing is generally considered higher than average, potentially impacting smaller businesses. However, many users feel its comprehensive features, customizability, and excellent customer support justify the cost, providing a competitive advantage and increased profitability.
Users sentiment
See the Dispatch Science pricing page.
Starter
The Starter plan includes Control Centre, Driver App, Integrated 24/7 Support Portal and Data Retention.
Growth
The Growth plan includes Control Centre, Driver App, Integrated 24/7 Support Portal, Data Retention, Customer Web Portal, Workflows, Finance, Last Mile Routing and Optimization, Integration (API), and Auto-Dispatch.
Enterprise
The Enterprise plan includes Control Centre, Driver App, Integrated 24/7 Support Portal, Data Retention, Customer Web Portal, Workflows, Finance, Last Mile Routing and Optimization, Integration (API), Auto-Dispatch, Developer Toolkit, Advanced Security, Analytics Toolkit, Advanced Distribution, and White Labeling.
Dispatch Science alternatives
FarEyeBetter for larger enterprises and medium businesses. Has broader industry coverage, including healthcare, retail, consumer goods, transportation and logistics, software/IT, marketing and advertising, and professional services. FarEye is growing faster in website traffic.Read more
ShipoxMore affordable, especially for smaller businesses. Offers pre-built integrations. Lacks advanced features like automated dispatching and a self-service portal. Fewer user reviews available. Doesn't appear to be growing as quickly.Read more
Descartes MacroPointBetter for tracking freight across entire supply chains. Wider carrier network and integrations with existing systems. Simpler, more focused functionality for real-time visibility and predictive ETA.Read more
PandoBetter for managing shipping for large enterprises, especially in manufacturing and consumer goods. Stronger in transportation management, rate negotiation, and cost tracking. Positive user reviews highlight ease of use and integration with existing systems. Dispatch Science alternative. Pando competitor.Read more
RestroFoodBetter suited for restaurants seeking online ordering and delivery management. Has slower momentum. Dispatch Science alternative for restaurants.Read more
AppathMore focused on inventory syncing and automated shipping management for ecommerce businesses selling across multiple channels. A Dispatch Science alternative for smaller ecommerce businesses seeking simpler order and inventory management.Read more
Dispatch Science FAQ
What is Dispatch Science and what does Dispatch Science do?
Dispatch Science is a cloud-based delivery management software that optimizes delivery operations for businesses. It offers route optimization, real-time tracking, driver management, and customer self-service tools to streamline deliveries, reduce costs, and improve customer satisfaction. It's ideal for courier, e-commerce, retail, and food delivery businesses.
How does Dispatch Science integrate with other tools?
Dispatch Science integrates with various tools through its open API and pre-built integrations. This connectivity facilitates connections with ERPs, CRMs, accounting software, and e-commerce platforms, enabling seamless data flow and enhanced functionality. This streamlines workflows and provides a centralized platform for delivery management.
What the main competitors of Dispatch Science?
Alternatives to Dispatch Science include FarEye, Shipox, and GoComet. FarEye focuses on last-mile delivery optimization. Shipox streamlines delivery operations with automation. GoComet specializes in freight and shipping management. These competitors offer varying features and cater to different business needs.
Is Dispatch Science legit?
Yes, Dispatch Science is a legitimate delivery management software. User reviews praise its customizability, robust features, and excellent customer support. However, some users mention occasional stability issues and complex setup. Consider these factors when evaluating if Dispatch Science is safe and right for your business.
How much does Dispatch Science cost?
Dispatch Science pricing starts at $675/month for the Starter plan, plus $27 per driver monthly. The Growth plan is $1900/month, and the Enterprise plan is $4900/month, both with the same per-driver cost. Contact them to determine if the product pricing is worth it for your business.
Is Dispatch Science customer service good?
Customer reviews highlight Dispatch Science's excellent customer service. Users praise the team's responsiveness and willingness to collaborate on developing customized solutions. While minor issues may arise, they are typically addressed promptly and efficiently.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.