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Datto RMM description
Datto RMM helps IT service providers keep their clients' computers and servers secure and running smoothly. It's a cloud-based platform that allows providers to monitor devices, install updates, and fix problems remotely. This means less downtime for you, and stronger security against threats like ransomware. Datto RMM is a popular choice for businesses of all sizes who want to simplify their IT management.
Who is Datto RMM best for
Datto RMM is a cloud-based remote monitoring and management platform designed for IT service providers. Users love its ease of use and comprehensive features, including patch management, remote access, and integrations with other platforms. However, some users have reported issues with agent stability and the web remote. Datto RMM simplifies IT management, reduces downtime, and enhances security.
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Best for small to medium-sized businesses seeking streamlined IT management.
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Ideal for IT service providers and software companies.
Datto RMM features
| Supported Provides a secure, multi-tenant cloud platform for remote monitoring. |
| Supported Offers remote management capabilities through a secure, multi-tenant cloud platform. |
| Supported Facilitates remote support through a secure, multi-tenant cloud platform. |
| Supported Offers image-based backup and quick restoration, hourly direct-to-cloud backups, ransomware protection, along with SaaS and endpoint data protection. |
| Supported Includes endpoint detection and response (EDR), next-generation antivirus (AV), and managed detection and response (MDR) services. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Datto RMM reviews
We've summarised 528 Datto RMM reviews (Datto RMM Software Advice reviews, Datto RMM Capterra reviews and Datto RMM G2 reviews) and summarised the main points below.
- Easy to deploy and use, with an intuitive interface.
- Comprehensive monitoring and alerting capabilities.
- Extensive customization options, including scripting and the ComStore.
- Wide range of integrations with other platforms, including Autotask and IT Glue.
- Good customer support, although responsiveness can vary.
- Agent can become corrupt and require reinstallation.
- Web Remote can be slow, laggy, and unreliable.
- Splashtop integration is unstable and sometimes doesn't work.
- New UI is missing some features from the legacy UI and has inconsistencies.
- Mac support is limited, especially for automation and Web Remote.
Datto RMM pricing
The commentary is based on 42 reviews from Datto RMM Capterra reviews, Datto RMM G2 reviews and Datto RMM Software Advice reviews.
Datto RMM is considered by many to be competitively priced, offering good value, especially when bundled with other Kaseya products. Some users mention an expensive implementation fee and a licensing model requiring purchases in blocks, but many find the cost worthwhile due to the platform's capabilities and integrations.
Users sentiment
See the Datto RMM pricing page.
Datto RMM alternatives
AutomoxBetter for organizations across various industries, including Healthcare, Finance, Retail, and more. A strong Datto RMM competitor for cross-platform support (Windows, macOS, Linux).Read more
ManageEngine Endpoint CentralBetter for medium and large businesses. Stronger in finance, healthcare, government, and transportation. More actively growing. Broader OS support includes mobile device management.Read more
Kaseya VSABetter fit for organizations across various industries, including Healthcare, Finance, Retail, and Education. Higher ratings from users. More scalable. Negative pricing sentiment.Read more
AteraBetter suited for small to medium businesses and MSPs. Has more momentum. Higher rated by users. A Datto RMM alternative.Read more
TSplusBetter fit for organizations needing remote access, application delivery, and server monitoring. More affordable and easier to implement. Stronger customer service and higher user ratings.Read more
upKeeperMore focused on device setup and operating system deployment. Has stronger momentum in terms of employee growth. A Datto RMM competitor and alternative.Read more
Datto RMM FAQ
What is Datto RMM and what does Datto RMM do?
Datto RMM is a cloud-based remote monitoring and management platform for IT service providers. It allows for efficient endpoint management, including patch management, remote access, and monitoring, helping MSPs ensure client network security and stability. It's known for its ease of use and comprehensive features.
How does Datto RMM integrate with other tools?
Datto RMM integrates with various platforms, including Autotask and IT Glue, to enhance functionality and streamline IT management workflows. It offers extensive customization options, including scripting and access to its ComStore, allowing further integration possibilities.
What the main competitors of Datto RMM?
Top alternatives to Datto RMM include Atera, Action1, N-able N-central, ManageEngine Endpoint Central, Automox, and TeamViewer Remote. These competitors offer similar features such as remote monitoring and management, patch management, and endpoint protection.
Is Datto RMM legit?
Yes, Datto RMM is a legitimate and safe remote monitoring and management software used by many IT service providers. It offers robust features like patch management and remote access, helping businesses maintain security and efficiency. However, some users have reported issues with agent stability and the web remote's performance.
How much does Datto RMM cost?
Datto RMM doesn't publicly disclose pricing. Contact their sales team for a customized quote based on your specific needs. Consider factors like the number of devices and desired features when evaluating if Datto RMM is worth the investment for your business.
Is Datto RMM customer service good?
Datto RMM customer service receives positive feedback overall. Users highlight the helpfulness and responsiveness of the support team, especially during implementation and for complex issues. However, some experiences mention inconsistent support quality and slower response times after the Kaseya acquisition.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.