Logo of CRM and Deals for Zendesk

CRM and Deals for Zendesk

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Last updated on

Company health

Employee growth
24% increase in the last year

Ratings

G2
4.6/5
(15)

CRM and Deals for Zendesk description

CRM and Deals for Zendesk is a tool designed specifically for users of Zendesk's customer service platform. It helps you manage your sales pipeline without leaving Zendesk. With this app, you can track deals, view their progress, and manage all communications in one place. It also offers insights into your sales process and lets you customize your workflow. If you're already invested in Zendesk and need a streamlined sales management tool, this app is worth considering.


Who is CRM and Deals for Zendesk best for

We find that CRM and Deals for Zendesk is ideal for small to medium-sized businesses already using Zendesk for customer support. If you want to manage your sales pipeline without ever leaving Zendesk, this is a great option. Users particularly value the ability to track deals and communications in one place, offering a streamlined approach to sales management.

  • Perfect for SMBs (1-1000 employees) seeking to streamline sales within Zendesk & boost agent productivity.

  • Suited for E-commerce, Software/IT/Telecom firms aiming to manage sales pipelines directly within their Zendesk environment.


CRM and Deals for Zendesk features

Supported

Proactive Campaigns: Send mass emails to the customer lists. Proactive Campaigns: Craft eye-grabbing follow-ups a breeze to stay connected with your customers and keep them informed.

Supported

Email Tracking: Track email open rates. Email Tracking: Take real-time insights about exact email opening parameters, and define the best hours for getting in touch with your clients and increasing sales.

Supported

GDPR Compliance: Make your Zendesk GDPR-compliant. GDPR Compliance: Automate deleting, anonymizing, and exporting personal data.

Supported

Video Reply: Record video replies in Zendesk tickets. Video Reply: Simplify communication with clients via Zendesk and show your expertise with eye-catching video messages.

Supported

CRM and Kanban: Get a complete picture of the sales process. CRM and Kanban: Enhance team collaboration via Zendesk, keep the focus on arrangements, and boost agent productivity.

Supported

Purge My Zendesk: Clean up your Zendesk data simply. Purge My Zendesk: Clear space in your Zendesk account, manage data accurately, and optimize its functioning.

Supported

NPS and Survey: Zendesk customer satisfaction survey app. NPS and Survey: Measure Zendesk customer satisfaction levels in a simple yet effective way and get customer feedback on the fly.

Supported

Odense Theme: Ready-made theme for Zendesk Guide. Odense Theme: Provide customers with an excellent self-service experience and encourage them to find answers independently.


CRM and Deals for Zendesk pricing

The commentary is based on 1 reviews from CRM and Deals for Zendesk G2 reviews.

We find that Zendesk's CRM and Deals pricing is generally considered affordable and competitive compared to other similar options. Users appreciate the value it offers for its features.

See the CRM and Deals for Zendesk pricing page.

Lite
$6 per agent/month

1 pipeline, 5 stages, 2 custom fields

Pro
$9 per agent/month

Unlimited pipelines, Unlimited stages, Unlimited custom fields, Automations

Enterprise
Custom

No limits, Customizing services, Free onboarding and trainings, Deep integration with analytics tools


CRM and Deals for Zendesk alternatives

  • Logo of HubSpot Sales Hub
    crm-and-deals-for-zendesk vs HubSpot Sales Hub
    Automate sales, track leads, and close deals faster.
    Read more
  • Logo of Dynamics 365 Customer Service
    Dynamics 365 Customer Service
    Empowers agents to deliver exceptional, unified customer experiences.
    Read more
  • Logo of Zendesk Sell
    Zendesk Sell
    Streamlines sales, boosts productivity, closes deals faster.
    Read more
  • Logo of Zoho Desk
    Zoho Desk
    Help desk software streamlining customer conversations and team collaboration.
    Read more
  • Logo of Help Scout
    Help Scout
    Shared inbox for effortless customer conversations and support.
    Read more
  • Logo of Salesforce Service Cloud
    Salesforce Service Cloud
    Empowers agents, streamlines support, and elevates customer experiences.
    Read more

CRM and Deals for Zendesk FAQ

  • What is CRM and Deals for Zendesk and what does CRM and Deals for Zendesk do?

    CRM and Deals for Zendesk helps manage sales pipelines within Zendesk, letting you track deals, monitor progress, and handle communications from a single location. We find that it offers valuable sales insights and workflow customization.

  • How does CRM and Deals for Zendesk integrate with other tools?

    CRM and Deals for Zendesk is designed to integrate seamlessly within the Zendesk environment. We find this helpful since it avoids the need for separate sales platforms. It doesn't list other integrations, suggesting its focus remains primarily within the Zendesk ecosystem.

  • What the main competitors of CRM and Deals for Zendesk?

    We find that HubSpot Sales Hub, Zendesk Sell, and Dynamics 365 Customer Service are strong competitors. They offer similar sales automation and customer relationship management features within Zendesk. Consider Zoho Desk and Help Scout for alternative customer support solutions.

  • Is CRM and Deals for Zendesk legit?

    Yes, CRM and Deals for Zendesk is a legitimate app available on the Zendesk marketplace. With a 4.6/5 rating from 15 reviews on G2, it appears to be safe and reliable for businesses seeking integrated sales tools within their Zendesk environment.

  • How much does CRM and Deals for Zendesk cost?

    CRM and Deals for Zendesk offers the Lite plan for $6/agent/month, the Pro plan for $9/agent/month, and the Enterprise plan with custom pricing. There's no free trial or free plan available.

  • Is CRM and Deals for Zendesk customer service good?

    We find that users generally like CRM and Deals for Zendesk for its ease of use, integration with Zendesk, and effective sales pipeline management. Some users find the search functionality could be improved. Overall, it appears to be a valuable tool for managing customer relationships and sales within the Zendesk environment.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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