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Coveo description
Coveo is a software platform that helps businesses improve their digital customer experiences. It uses artificial intelligence (AI) to personalize search results, offer product recommendations, and provide relevant information to customers across different channels. Coveo aims to help you increase customer satisfaction, drive sales, and make your employees more efficient.
Who is Coveo best for
Coveo is an AI-powered search platform that personalizes digital experiences. Users praise its robust features and excellent customer support. However, some find the advanced features complex and the pricing high. Coveo is best for businesses seeking to improve search and recommendations across their digital platforms and is a strong fit for small to enterprise-level companies in various sectors, including retail and technology.
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Best fit for small, medium, and enterprise businesses.
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Ideal for Retail, Hospitality, Software, Professional Services, and Energy & Utilities.
Coveo features
| Supported Coveo generates reports with insights into user search behavior and preferences. |
| Supported Coveo offers a search analytics dashboard to analyze search terms, top searches, and trends. |
| Supported Coveo offers contextual search by integrating custom context into queries. |
| Supported Coveo provides search suggestions as you type, powered by machine learning. |
| Supported Coveo offers focused search through filters and query pipelines. |
| Supported Coveo offers a unified platform to search across websites, applications, and documents. |
| Supported Coveo provides reports on query volume, top searches, and possibly no-result searches via custom reports. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Coveo reviews
We've summarised 130 Coveo reviews (Coveo G2 reviews) and summarised the main points below.
- Excellent customer support and success management team.
- Highly customizable search experience.
- Easy to set up and implement basic search functionalities.
- Robust AI-powered features for relevance tuning and recommendations.
- Seamless integration with Salesforce and other platforms.
- Occasional indexing issues require manual reruns.
- Steep learning curve for advanced features and custom coding.
- Pricing can be high, especially for smaller businesses.
- Limited version control for configurations.
- Some analytics reports can be confusing and require further explanation.
Coveo pricing
The commentary is based on 14 reviews from Coveo G2 reviews.
Coveo's pricing is generally considered high, especially for smaller businesses. While some reviewers note Coveo's pricing model is suitable for enterprise-level solutions and ROI, others suggest more flexible pricing tiers for smaller customers would be beneficial.
Users sentiment
See the Coveo pricing page.
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Coveo has a free trial.
Base
A search engine for a single site, product catalog, or intranet. Includes 100K queries per month, unified index, 2 cloud connectors, rules engine, machine learning powered search, and Ecommerce Extension.
Pro
A search engine for a multi-site, multi-source digital experience. Includes 100K queries per month, unified index, 3 cloud connectors, rules engine, model configuration, Ecommerce Extension, Self-Service Extension, and Agent Assist Extension.
Enterprise
Omnichannel search, recommendation, and content personalization. Includes 200K queries per month, unified index, unlimited cloud connectors, rules engine, deep learning for advanced search, recommendations, Ecommerce Extension, Self-Service Extension, and Agent Assist Extension.
Coveo alternatives
BloomreachBetter for marketing automation and personalization. More suitable for e-commerce and geared towards larger companies. Has superior customer service but lower reliability.Read more
YextBetter for managing business listings, especially for franchises and multi-location businesses. Has broader industry applicability but lower customer satisfaction. Is growing slower and has lower value and pricing transparency.Read more
AlgoliaBetter for eCommerce and has more momentum. A Coveo competitor and alternative, it is easier to use.Read more
Zendesk Support SuiteBetter for agent productivity and streamlining workflows. More integrations with other business applications. Has significantly more momentum. More widely reviewed with generally positive feedback.Read more
CommandBarBetter fit for product-led growth SaaS companies. Has significantly more momentum currently. Stronger focus on in-app user guidance and interactive tours. Coveo alternative, CommandBar competitor.Read more
Solver Ai SuiteBetter for enterprise companies. Has simpler UI/UX and modular design. Website traffic is growing faster, but employee growth is slower. Fewer reviews available.Read more
Coveo FAQ
What is Coveo and what does Coveo do?
Coveo is an AI-powered search and relevance platform that helps businesses deliver personalized digital experiences. It offers advanced search, recommendations, and merchandising capabilities to improve customer satisfaction, drive conversions, and boost business outcomes. Coveo is ideal for ecommerce, service, and knowledge management.
How does Coveo integrate with other tools?
Coveo integrates seamlessly with platforms like Salesforce and Sitecore, offering pre-built connectors. It also supports custom integrations, enabling connections with various other business applications for a unified search experience.
What the main competitors of Coveo?
Top Coveo competitors include Algolia, Bloomreach, and Yext. These alternatives offer similar AI-powered search and personalization features for enhanced digital experiences. Other competitors like Zendesk focus on customer support and engagement.
Is Coveo legit?
Coveo is a legitimate software platform known for its AI-powered search and personalization capabilities. User reviews confirm its robust functionality and excellent customer support. However, some users mention a steep learning curve for advanced features and high pricing. So, Coveo is safe and reliable, especially for enhancing digital experiences.
How much does Coveo cost?
Coveo pricing starts at $600/month for the Base plan. Pro and Enterprise plan pricing is custom. Contact Coveo for a personalized quote if you need advanced features or higher query volumes. A free trial is available.
Is Coveo customer service good?
Coveo's customer service is generally praised in reviews for its responsiveness, helpfulness, and expertise. Users highlight the knowledgeable support team and readily available resources as key strengths. While some find the platform's complexity requires occasional support interaction, the positive feedback suggests Coveo's customer service is a significant advantage.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.