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ClearFeed description
ClearFeed is a customer support platform built for companies who use Slack. It helps manage customer conversations happening across multiple Slack channels, turning them into trackable tickets with service level agreements (SLAs). It offers features like automated workflows, GPT-powered responses, and reporting on support team performance. ClearFeed also integrates with popular helpdesk tools like Zendesk, Freshdesk, and Salesforce, allowing for seamless information sharing.
Who is ClearFeed best for
ClearFeed helps small to medium-sized B2B SaaS companies manage customer support within Slack. It turns conversations into trackable tickets, automates workflows, and offers GPT-powered responses. Users praise its easy ticket creation and integrations, but some dislike syncing issues with other tools.
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Best for small to medium-sized businesses.
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Ideal for B2B SaaS companies using Slack for customer support.
ClearFeed features
| Supported ClearFeed offers direct Slack integration for notifications. |
| Supported ClearFeed uses AI to generate customer support responses using a knowledge base and Slack conversations. |
| Supported ClearFeed offers robust ticketing features, including AI-driven automation and a customer portal. |
| Supported ClearFeed offers automated workflows for support requests, including triggers, conditions, delays, and actions. |
| Supported ClearFeed offers reporting and analytics focused on customer service metrics, including team performance and quality. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
ClearFeed reviews
We've summarised 69 ClearFeed reviews (ClearFeed G2 reviews) and summarised the main points below.
- Easy ticket creation and tracking within Slack and integrated ticketing systems.
- Seamless integration with popular helpdesk tools (e.g., Zendesk, Freshdesk, Salesforce).
- Responsive and attentive customer support team, open to feedback and feature requests.
- Automated workflows and improved efficiency in handling support requests.
- Synchronization issues between ClearFeed and integrated ticketing systems (e.g., Zendesk) lead to missing updates or formatting errors.
- Limited customization options, such as inability to disable ticket status updates in Slack threads.
- Pricing model, especially concerning multi-form functionality requiring the Enterprise plan.
- Formatting discrepancies between Slack and integrated ticketing systems (e.g., code blocks not rendering correctly).
ClearFeed pricing
The commentary is based on 2 reviews from ClearFeed G2 reviews.
ClearFeed's pricing, particularly for the multi-form Enterprise plan, is a concern for some users. However, many find the overall value and improved workflow worth the investment, praising its seamless integration and reliable support.
Users sentiment
See the ClearFeed pricing page.
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ClearFeed has a free trial.
Starter
Tickets from Slack Channels, Private Tickets on Slack, Email Tickets w. Custom Domain, Two-way sync with Ticketing Tools, Two-way sync with Project Management Tools, Triage Channel on Slack, Browser Based Inbox, Workload Reports, Unlimited Automations, Unlimited Custom Fields, Single Intake Form, Basic AI Agent Assistant, AI Powered State Transitions, AI Powered Pending Response Alerts, CSAT Surveys & Quick Replies, Business Hours & OOO Responses, Multi-Channel Announcements & Welcome Messages, APIs and Webhooks, White Label ClearFeed. Max. 200 Tickets / Agent. Add one agent for every 200 extra tickets.
Professional
Employee Portal, Multiple Custom Forms, SLA Configuration & Reports, Advanced Assignment Rules, GPT-Powered Automated Answers, External Knowledge Sources, AI Deflection Reports, AI-generated Ticket Tags, Data Sync to Google Sheets (Coming Soon), ServiceCloud Integration. Max. 200 Tickets / Agent. Add one agent for every 200 extra tickets.
Custom / Enterprise
Unlimited Agents, Unlimited Tickets, Usage-Based Pricing
Starter
Unlimited Agents, Email Tickets w. Custom Domain, Web Chat Tickets (Coming Soon), Two-way sync with Ticketing Tools, Two-way sync with Project Management Tools, Triage Channel on Slack, Browser Based Inbox, Workload Reports, Unlimited Automations, Unlimited Custom Fields, Single Intake Form, Basic AI Agent Assistant, AI Powered State Transitions, AI Powered Pending Response Alerts, CSAT Surveys & Quick Replies, Business Hours & OOO Responses, Multi-Channel Announcements & Welcome Messages, APIs and Webhooks. Includes 100 Tickets from non Slack sources (per 10 Channels). After 250 channels, 10$ for every 10 channels
Professional
Support Portal, MS Teams Shared Channels, Multiple Intake Forms, SLA Configuration & Reports, Advanced Assignment Rules, External Knowledge Sources, GPT-Powered Automated Answers, AI Deflection Reports, AI-generated Ticket Tags, Data Sync to Google Sheets (Coming Soon), ServiceCloud Integration. Includes 100 Tickets from non Slack sources (per 10 Channels). After 250 channels, 20$ for every 10 channels
Custom / Enterprise
Agent Based Pricing, Ticket-Based Pricing for Integrations, Unlimited Channels
Starter
Emoji based ticket creation from Slack, Auto ticket creation from Slack, 2-way sync of messages and status between Slack and Tickets, Single Intake Form, Custom Fields, Custom Ticketing Screens on Slack
Professional
Microsoft Teams Channels, Multiple Intake Forms, Private Ticket Creation in Slack, Triage Channel on Slack for private collaboration and consolidated view, Work from Slack on tickets created via Email (& other channels), Internal Comment Sync, CSAT Surveys, GPT Powered Answers Add On, Status and message sync controls
Custom / Enterprise
Volume Pricing, Unlimited Tickets, Agent-Based Pricing
Professional
Knowledge Sources: Slack Channels, Confluence, Notion, Google Drive, Dropbox, Sharepoint, Salesforce, Github, Zendesk, FreshDesk, PDF, Public Web Sites, Documentation (eg. Gitbook, etc.). Configurable Virtual Agent(s): Automated Bot Responses, Manual Bot Interactions. Business Schedule Integration. Deflection Reports
Enterprise
SSO with SAML provider, Custom DPA & Security Review
ClearFeed alternatives
clearfeed vs PylonSupports more communication channels besides Slack. Has stronger momentum in terms of website traffic and employee growth. A broader fit for medium businesses and enterprises seeking a ClearFeed alternative or competitor.Read more
ThenaHas broader integrations beyond popular helpdesk tools. Is growing faster in terms of employee growth.Read more
FreshserviceBetter suited for IT management. Caters to larger businesses. Broader industry applicability. Has more momentum based on employee growth. More user reviews available.Read more
ChameleonBetter for user onboarding and in-app guidance. Focuses on driving product adoption and user engagement through interactive product tours, tooltips, and surveys. Caters to a wider range of industries, including Finance, E-commerce, and Real Estate.Read more
Zendesk Support SuiteBetter suited for larger organizations with broader customer service needs beyond Slack integration. Wider industry application and greater brand recognition. More established, exhibiting more stable growth. Offers a broader range of features like live chat and help center.Read more
ConfluenceBetter for project documentation and knowledge sharing. More suitable for enterprise collaboration.Read more
ClearFeed FAQ
What is ClearFeed and what does ClearFeed do?
ClearFeed is a customer support platform built for Slack, transforming conversations into trackable tickets. It features automated workflows, AI-powered responses, and reporting capabilities. ClearFeed integrates with helpdesk tools like Zendesk, streamlining support workflows and boosting team efficiency.
How does ClearFeed integrate with other tools?
ClearFeed integrates directly with Slack and popular helpdesk tools like Zendesk, Freshdesk, and Salesforce. This allows for seamless information sharing and streamlined workflows by turning Slack conversations into trackable tickets within your existing support systems.
What the main competitors of ClearFeed?
ClearFeed's main competitors include Thena and Pylon, which also specialize in Slack-based customer support. Other alternatives like Freshservice, Zendesk Support Suite, ClickUp, and Vivantio offer broader customer service and workflow management solutions.
Is ClearFeed legit?
Yes, ClearFeed is a legitimate customer support platform. It integrates with Slack and offers helpful features like automated workflows and GPT-powered responses. Reviews are generally positive, praising its ease of use and efficient ticket management. However, some users have reported synchronization issues with integrated ticketing systems.
How much does ClearFeed cost?
ClearFeed's pricing varies by product and plan. Internal helpdesk plans start at $24/agent/month. Customer support plans start at $40/month. Integrations start at $49/month. Enterprise plans have custom pricing. A free trial is available.
Is ClearFeed customer service good?
ClearFeed's customer service is highly praised in reviews. Users highlight the team's responsiveness, helpfulness, and willingness to implement feature requests. They are quick to address questions and provide support during setup and ongoing use.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.