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Chatmeter description
Chatmeter is a software platform designed for businesses with multiple locations, like retail chains or restaurants. It helps manage your online presence and reputation across all your locations. Chatmeter lets you update business information, track and respond to online reviews, and analyze customer feedback to understand what people are saying about your brand. It also helps you understand your local competitors and find ways to attract more customers.
Who is Chatmeter best for
Chatmeter is a reputation management platform ideal for multi-location businesses. Users love its comprehensive features, user-friendly interface, and robust reporting. However, some find navigation challenging and desire better social media features. If your business needs a tool to manage listings, reviews, and social media, Chatmeter may be a good fit.
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Best for medium to enterprise businesses.
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Ideal for retail, hospitality, real estate, education, and software companies.
Chatmeter features
| Supported Chatmeter provides real-time alerts for reviews and customer feedback. |
| Supported Chatmeter offers a centralized platform to manage business listings across multiple directories. |
| Supported Chatmeter provides analytical insights into customer reviews, including image analysis. |
| Supported Chatmeter allows scheduling and publishing posts on social media. |
| Supported Chatmeter allows comparing performance against competitors, informing business strategies. |
| Supported Chatmeter integrates with Google Business Profile, allowing post creation and listing management. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Scalability
Chatmeter reviews
We've summarised 325 Chatmeter reviews (Chatmeter TrustPilot reviews and Chatmeter G2 reviews) and summarised the main points below.
- Comprehensive platform for managing online listings, reviews, and social media.
- User-friendly interface and generally positive customer support experience.
- Robust reporting features and data analysis capabilities.
- Helpful tools for tracking customer sentiment and competitor analysis.
- Time-saving features for bulk review responses and listing updates.
- Difficult to navigate and find specific information within the platform.
- Social media management and reporting features could be improved.
- Occasional glitches and bugs reported, including issues with reporting accuracy and platform stability.
- Limited integrations with some review platforms and social media channels.
- High cost and inflexible contract terms, especially for smaller businesses.
Chatmeter pricing
The commentary is based on 18 reviews from Chatmeter G2 reviews.
Chatmeter's pricing is generally considered competitive, offering good value for its robust feature set. However, some users mention additional costs for certain features and add-ons, which can increase the overall expense, particularly for businesses with numerous locations. Others expressed a desire for more flexible and comprehensive pricing bundles.
Users sentiment
See the Chatmeter pricing page.
Chatmeter alternatives
PromoRepublicBetter for smaller businesses and agencies. More focused on social media management, with a comprehensive content library and easy-to-use scheduling tools. A Chatmeter competitor and alternative.Read more
SOCiBetter suited for businesses with a smaller employee count. Has broader industry coverage, including ecommerce, consumer goods, manufacturing, transportation and logistics, and professional services. SOCi is growing faster than Chatmeter. Users praise SOCi's user-friendly platform and time-saving capabilities but dislike the outdated interface and extra cost for AI features.Read more
WelocalMore focused on local search engine rankings and review management. Lacks social media management, competitor analysis, and some review platforms. Fewer features overall.Read more
UberallBetter for Consumer Goods, Automotive, and Media & Entertainment organizations. Has more momentum based on website traffic and employee growth. A Chatmeter competitor and alternative with a user-friendly interface, real-time updates, and excellent customer support.Read more
SynupBetter for smaller businesses and those in ecommerce, media, or legal. Has more momentum based on web traffic and employee growth. Users praise the intuitive interface and AI features. However, some report difficulties with Facebook integration and listing accuracy. A Chatmeter competitor and alternative.Read more
PostlyBetter for smaller businesses and agencies seeking affordable social media management. More focused on content creation, scheduling, and publishing across various platforms, including less common ones like Telegram and Reddit. Offers AI-powered tools for copywriting, image editing, and link shortening.Read more
Chatmeter FAQ
What is Chatmeter and what does Chatmeter do?
Chatmeter is a reputation management platform designed for multi-location businesses. It helps manage online listings, track and respond to reviews, analyze customer sentiment, and benchmark against competitors, improving online visibility and driving customer engagement.
How does Chatmeter integrate with other tools?
Chatmeter integrates with Google Business Profile for seamless listing management and posting. While specific details on other integrations aren't readily available, some users note limited integrations with certain review platforms and social media channels.
What the main competitors of Chatmeter?
Top alternatives to Chatmeter include SOCi, Uberall, Welocal, Synup, and Reputation. These competitors offer similar features for managing online listings, reviews, and social media, catering to multi-location businesses seeking to enhance their online presence and reputation.
Is Chatmeter legit?
Yes, Chatmeter is a legitimate platform. It helps multi-location businesses manage their online presence and reputation. Users appreciate its comprehensive features and user-friendly interface. However, some users mention navigation difficulties and high costs. If Chatmeter's pricing is a concern, consider SOCi or Uberall as alternatives.
How much does Chatmeter cost?
I couldn't find pricing details for Chatmeter. Contact Chatmeter directly to discuss pricing and determine if the product is worth the investment for your needs.
Is Chatmeter customer service good?
Chatmeter's customer service receives positive feedback. Users highlight the helpfulness, responsiveness, and readily available support from their account representatives. They praise the quick response times and proactive assistance, even in urgent situations. Some users mention occasional communication gaps at renewal time.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.