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Charla description
Charla is a customer communication platform for businesses of all sizes. It allows you to chat with website visitors in real time, provide customer support, and increase sales. Charla offers live chat, a help desk ticketing system, a knowledge base, and customer feedback collection tools. It also integrates with popular website platforms.
Who is Charla best for
Charla is a customer communication platform designed to enhance customer support and boost sales, offering live chat, helpdesk ticketing, and a knowledge base. It integrates with popular platforms and offers flexible pricing plans, including a free option. Charla is ideal for small to medium-sized businesses in the e-commerce sector seeking streamlined customer interactions.
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Best for small to medium businesses (1-100 employees) and medium businesses (101-1000 employees).
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Charla is best suited for the Ecommerce industry.
Charla features
| Supported Charla offers live chat functionality, allowing real-time interaction with website visitors. |
| Supported Charla supports real-time feedback responses via live chat and AI chatbot. |
| Supported Charla offers a customizable chat widget for lead generation and customer communication. |
Charla pricing
The commentary is based on 2 reviews from Charla G2 reviews.
Charla is praised for its affordability and excellent value. Users highlight its competitive pricing compared to similar solutions, making it a cost-effective choice for businesses seeking live chat and helpdesk features. A few users desired more integrations.
See the Charla pricing page.
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Charla has a free plan.
Free Forever
Includes 1 Agent, 1 Site, Automatic Chatflows, Chatbots, Unlimited Conversations, Proactive Conversations, Helpdesk, 3 Knowledge Base Articles, Availability Scheduler, Visitor Insights, Canned Responses, Customizable Widget, Transcripts, iOS and Android App, Email Support.
Premium
All Free Plan Features, Removes Charla Branding, Unlimited Knowledge Base Articles, Messenger and Webhooks Integration, Email Support and Live Chat.
Ultimate
All Premium Plan Features, Up to 15 agents included, While Labelling, Unlimited Sites, Email Support and Live Chat.
Charla alternatives
HelpCrunchBetter for established businesses seeking an all-in-one customer communication platform. Includes email marketing and popups. HelpCrunch is growing faster and offers more integrations. Some users report occasional bugs.Read more
Rocket.ChatBetter for larger enterprises needing internal communication and extensive integrations. Open-source with a strong community but inconsistent mobile notifications. A Charla alternative and competitor.Read more
LiveCallerOffers voice calls, messaging apps, and callbacks alongside live chat. Better for businesses prioritizing multiple communication channels. Caters to a slightly broader audience, including Marketing & Advertising and Software/IT/Telecom. Has active user reviews, both positive and negative. Growing faster than Charla.Read more
Adln.ioBetter fit for marketing and advertising. Currently in beta. No pricing information available.Read more
PylonBetter for larger teams needing Slack and Microsoft Teams integrations. More expensive, especially for smaller teams. A Charla alternative for B2B SaaS companies with a developer-centric customer base. Pylon is growing faster.Read more
Take BlipBetter for larger businesses. Focuses on multi-channel communication and AI-powered chatbots. Lower rated by users on G2. A Take Blip alternative and competitor.Read more
Charla FAQ
What is Charla and what does Charla do?
Charla is a customer communication platform designed for businesses of all sizes. It offers live chat, help desk ticketing, a knowledge base, and feedback collection. Charla integrates with popular website platforms and offers free and paid plans, making it suitable for enhancing customer support and boosting sales.
How does Charla integrate with other tools?
Charla integrates with popular website platforms to enable live chat and customer communication. It also integrates with a help desk ticketing system, knowledge base, and customer feedback collection tools. More specific integration details are not provided.
What the main competitors of Charla?
Top alternatives to Charla include HelpCrunch, Rocket.Chat, and LiveCaller. HelpCrunch offers a similar suite of tools, while Rocket.Chat focuses on secure communication. LiveCaller provides a multi-channel approach to customer interactions. Consider these competitors when exploring options for customer communication platforms.
Is Charla legit?
Yes, Charla is a legitimate customer communication platform. It's well-suited for small to medium businesses seeking live chat, help desk, and knowledge base solutions. With positive G2 reviews, Charla appears to be a safe and reliable choice for enhancing customer interactions.
How much does Charla cost?
Charla's pricing includes a Free Forever plan, a Premium plan at $6 per agent/month, and an Ultimate plan at $59/month. The Premium plan is worth it for solopreneurs, while the Ultimate plan suits businesses needing more agents and features. No free trial information is available.
Is Charla customer service good?
Users appreciate Charla's rich feature set and affordability. Support is generally responsive within a day. Some users desire additional integrations like Instagram, but overall the customer service experience seems positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.