Last updated on
Company health
Ratings
CEX.IO description
CEX.IO is a well-established cryptocurrency exchange platform launched in 2013. It offers a range of services catering to both individuals and businesses, including buying, selling, and trading over 200 cryptocurrencies, secure wallet storage, and earning opportunities through staking and savings programs. CEX.IO prioritizes security and regulatory compliance, holding a Money Services Business status with FinCEN and adhering to PCI DSS security standards. Known for its user-friendly interface and strong customer support, CEX.IO has become a popular choice for both beginners and experienced cryptocurrency users.
Who is CEX.IO best for
CEX.IO is a cryptocurrency exchange platform ideal for beginners and experienced users. It offers buying, selling, and trading of 200+ cryptocurrencies, along with staking and savings programs. Users praise the platform's user-friendly interface and direct deposit/withdrawal options. However, some have reported issues with account blocking and customer support. CEX.IO prioritizes security and regulatory compliance.
-
Best for small businesses.
-
Not industry-specific.
CEX.IO features
| Supported CEX.IO allows users to buy crypto with fiat currencies like USD, EUR, and GBP. |
| Supported CEX.IO supports multichain wallets for select cryptocurrencies, allowing management of assets across different networks. |
| Supported CEX.IO provides live market data such as price quotes, order books, and trade history via its APIs. |
| Supported CEX.IO allows users to buy and sell cryptocurrencies via its platform. |
| Supported CEX.io offers interest accounts for stablecoins like USDT and USDC. |
| Supported CEX.IO supports deposits and withdrawals via Visa and Mastercard. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Ease of Use
Reliability and Performance
CEX.IO reviews
We've summarised 69 CEX.IO reviews (CEX.IO TrustPilot reviews and CEX.IO G2 reviews) and summarised the main points below.
- User-friendly interface for both web and mobile platforms.
- Direct deposit and withdrawal options to bank accounts and credit cards.
- High conversion rates for selling Bitcoin and other cryptocurrencies.
- Secure platform with robust security measures.
- Account blocking and fund withholding without notification or explanation.
- Excessively strict and lengthy verification process.
- Non-responsive customer support with significant delays in resolving issues.
- Limited selection of cryptocurrencies available for trading.
CEX.IO pricing
The commentary is based on 10 reviews from CEX.IO G2 reviews.
CEX.IO's pricing receives mixed reviews. Some users mention "high transaction fees," while others appreciate the "high conversion rates" for selling crypto. Several negative reviews mention frozen funds and an inability to withdraw, indirectly referencing pricing concerns related to lost assets. However, some users find the platform's pricing and features suitable for their trading needs.
Users sentiment
CEX.IO alternatives
PayBitoProBetter fit for medium-sized companies. Has higher ease of use and transparency scores. Growing faster. Offers copy trading, trading bots, and white-label exchange solutions.Read more
BinanceWider industry applicability. More suitable for beginners. Offers educational resources and NFT engagement. Lower website traffic growth. More negative customer service perception.Read more
BitstampHas more website traffic momentum. Offers algorithmic trading and cold storage. Lower ratings on Glassdoor and Trustpilot, with user complaints about customer support responsiveness and account verification.Read more
Zengo WalletBetter for individual users. More focused on security and self-custody with keyless MPC technology. A CEX.IO alternative and competitor with faster website traffic growth but slower employee growth. Superior customer service and ease of use. Offers a free plan.Read more
Gate.ioWider selection of cryptocurrencies. Caters to businesses of all sizes. Lower overall ratings and significantly more negative user reviews regarding customer support and account issues. CEX.IO alternative. CEX.IO competitor.Read more
BittrexBetter fit for small and medium businesses. Negative reviews highlight poor customer support and account issues. Slower growth with declining employee count. Trading has ceased on this CEX.IO competitor.Read more
CEX.IO FAQ
What is CEX.IO and what does CEX.IO do?
CEX.IO is a cryptocurrency exchange platform founded in 2013. It offers buying, selling, and trading of over 200 cryptocurrencies, along with secure wallet storage and earning opportunities like staking. CEX.IO prioritizes security and regulatory compliance, providing a user-friendly experience for both beginners and experienced crypto users.
How does CEX.IO integrate with other tools?
CEX.IO offers API integrations for live market data. It supports multichain wallets for managing assets across different networks, facilitating broader integration with various blockchain ecosystems. However, information on other integrations with third-party tools is limited.
What the main competitors of CEX.IO?
CEX.IO's main competitors include Binance, Bitstamp, PayBitoPro, and Gate.io. These platforms offer similar services like buying, selling, and trading various cryptocurrencies. Some competitors, like Zengo, focus on secure wallet storage, while others, such as Bittrex, emphasize regulatory compliance.
Is CEX.IO legit?
CEX.IO is a legitimate cryptocurrency exchange platform operating since 2013. While generally considered safe due to security measures and regulatory compliance, some users have reported issues with account blocking and customer support. Consider these factors when deciding if CEX.IO is right for you.
How much does CEX.IO cost?
CEX.IO doesn't publicly list its pricing information. To determine the specific costs associated with using CEX.IO, it is recommended to contact their sales team directly.
Is CEX.IO customer service good?
CEX.IO's customer service receives negative feedback. Users report difficulty withdrawing funds, excessive verification requests, and unresponsive support. While some users appreciate the platform's features, many have encountered significant issues with account access and support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.