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Centrical description
Centrical is a software platform designed to improve employee performance in frontline teams like sales, customer service, and technical support. It uses game mechanics, personalized goals, and AI-powered coaching to motivate employees, track their progress, and provide tailored learning opportunities. Centrical aims to increase employee engagement, productivity, and knowledge retention, ultimately leading to better business outcomes.
Who is Centrical best for
Centrical is a performance management platform ideal for enterprise businesses with frontline teams in industries like healthcare, e-commerce, and software. It uses gamification and AI-powered coaching to boost employee engagement and productivity. Users praise its motivational tools and integrations but note the initial setup can be complex and customization options limited.
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Best fit for enterprise companies.
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Ideal for Healthcare, E-commerce, Manufacturing, Education, Software, and Professional Services.
Centrical features
| Supported Centrical uses game mechanics like leaderboards and challenges to motivate and engage users. |
| Supported Centrical offers bite-sized learning modules focused on specific learning objectives. |
| Supported Centrical uses AI to provide personalized coaching recommendations and insights for improved employee performance. |
| Supported Centrical offers personalized coaching, progress tracking, and performance insights, suggesting robust analytics capabilities. |
| Supported Centrical supports rewards and recognition with badges, kudos, leaderboards, and real-time feedback. |
| Supported Centrical empowers managers with tools to monitor, set goals, provide feedback, and conduct performance reviews. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Centrical reviews
We've summarised 126 Centrical reviews (Centrical G2 reviews) and summarised the main points below.
- Gamification effectively boosts employee engagement and motivation.
- Seamless integration with existing CRM and HR systems.
- Real-time feedback and rewards enhance productivity and morale.
- Provides valuable insights into employee performance and progress.
- Excellent customer and technical support.
- Initial setup and configuration can be time-consuming and require significant effort.
- Some users find the gamified elements initially disruptive to their workflow.
- Limited customization options for specific business needs.
- Reporting features, especially time zone handling, needs improvement.
Centrical pricing
The commentary is based on 3 reviews from Centrical G2 reviews.
Centrical's pricing structure involves a monthly bill, with potential extra costs for custom reports. While one review mentions cost increases for custom reports, the overall sentiment regarding pricing is not extensively discussed. More information may be needed to fully assess value.
See the Centrical pricing page.
Centrical alternatives
EngagedlyBetter fit for finance, retail, real estate, media and entertainment, non-profit, marketing, or government. Has more momentum. Lacks gamification features.Read more
AmbitionMore focused on sales teams. Better for finance, retail, consumer goods, real estate & construction, hospitality & tourism, transportation & logistics, media & entertainment, and marketing & advertising. Easier to use, but less reliable.Read more
PaycorBetter for payroll, benefits administration, and other core HR functions. More suitable for mid-size and large companies needing broader HR solutions. Rated lower, with some users disliking customer support and ease of use for complex tasks.Read more
Workleap OfficevibeBetter for gathering feedback and improving workplace culture. More suitable for organizations focused on employee experience. Caters to a wider range of industries including Finance, Retail, and Real Estate. Features peer-to-peer recognition (Good Vibes) and pulse surveys. Higher reliability and performance, but lower scalability. More user reviews suggest ease of use but note higher pricing and limited customization.Read more
BridgeBetter for employee training and development. More suitable for financial services and media & entertainment. A good fit for larger enterprises.Read more
Centrical FAQ
What is Centrical and what does Centrical do?
Centrical is an employee performance management platform that uses AI-powered coaching, gamification, and personalized microlearning. It helps businesses improve employee engagement, productivity, and knowledge retention, especially for frontline sales and service teams.
How does Centrical integrate with other tools?
Centrical seamlessly integrates with existing CRM and HR systems, facilitating streamlined data flow and enhanced functionality. It offers integrations with platforms like Salesforce, Workday, and BambooHR. This allows for a unified view of employee performance and streamlines workflows.
What the main competitors of Centrical?
Top alternatives to Centrical include Engagedly, Ambition, and Bridge. These platforms offer similar features for employee performance management, sales coaching, and learning and development. ClickUp and Rippling are also potential competitors, focusing on broader work management and HR processes respectively.
Is Centrical legit?
Yes, Centrical is a legitimate software platform. It's known for its gamified approach to employee engagement and performance management, especially for customer service and sales teams. G2 reviews rate it 4.6/5, praising its motivational tools and integrations. However, setup can be complex.
How much does Centrical cost?
I couldn't find pricing details for Centrical. Contact their sales team for a customized quote based on your specific business needs and to determine if Centrical is worth the investment.
Is Centrical customer service good?
Customers praise Centrical's helpful customer and technical support. Users mention the support team's responsiveness and proactive engagement, highlighting their assistance with implementation, issue resolution, and ongoing support. A few users mention waiting for bug fixes and some reporting challenges.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.