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Atlas Support description
Atlas Support is a customer support platform designed for growing businesses. It offers a range of tools like session recording, a help center, and a chatbot to manage customer interactions. Atlas provides a unified view of customer data, from the first contact to the most recent, and allows for omnichannel communication through chat, email, and messaging apps. Its streamlined interface and focus on speed aim to make support tasks more efficient.
Who is Atlas Support best for
Atlas Support is a customer support platform designed for growing businesses. It offers tools like session recording, a help center, and a chatbot to manage customer interactions across various channels. With a streamlined interface, Atlas aims to make support tasks more efficient. It's best for small businesses, particularly in software or e-commerce, looking for a unified customer support solution.
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Best for small businesses needing streamlined support.
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Ideal for software or e-commerce companies seeking an all-in-one solution.
Atlas Support features
| Supported Atlas provides a single timeline view of all customer interactions. |
| Supported Atlas offers AI-driven suggestions for responses, relevant articles, and summaries to aid support agents. |
| Supported Atlas includes session recording to capture customer interactions. |
| Supported Atlas offers omnichannel support via chat, email, SMS, WhatsApp, and Slack within a unified interface. |
| Supported Atlas gives insights into customer desires and behavior without needing a data analyst. |
| Supported Atlas allows for the creation of chatbot workflows to guide customer journeys. |
| Supported Atlas helps identify most pressing and time-sensitive customer issues. |
Atlas Support pricing
The commentary is based on 2 reviews from Atlas Support G2 reviews.
Atlas Support's pricing is generally considered affordable and scalable, especially compared to alternatives like Intercom. Users find the monthly fee reasonable, making it a cost-effective solution for customer communication and support. The value provided justifies the cost, with regular updates and feature additions.
See the Atlas Support pricing page.
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Atlas Support has a free plan.
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Atlas Support has a free trial.
Lite
Ticketing, Chat, Email, Session Recording
Standard
Advanced ticketing, SMS, WhatsApp, Slack, Custom data, API access, View bugs in timeline and sessions
Pro
Routing & SLA rules, CSAT, Chatbots, Custom events, Custom inboxes and segments
Atlas Support alternatives
PylonBetter fit for medium-sized B2B SaaS businesses. Integrates with Slack and Microsoft Teams. Has slower momentum.Read more
FrontBetter for managing email collaboration. Caters to a wider range of industries. Atlas Support is growing faster.Read more
HubSpot Service HubBetter for a wider range of industries. Has more established brand presence but slower momentum. Integrates with HubSpot CRM.Read more
Zendesk Support SuiteBetter suited for larger enterprises and a wider range of industries. Has slower momentum. Users appreciate its integrations and automation but dislike its payment structure and support responsiveness. Zendesk Support Suite is a strong Atlas Support competitor and alternative.Read more
Salesforce Service CloudBetter fit for larger enterprises. Has broader industry coverage. Integrates with Salesforce products. Has more established market presence.Read more
Atlas Support FAQ
What is Atlas Support and what does Atlas Support do?
Atlas Support is a customer support platform for growing businesses. It offers tools such as session recording, a help center, and a chatbot to streamline customer interactions. It provides a unified customer data view and omnichannel communication via chat, email, and messaging apps.
How does Atlas Support integrate with other tools?
Atlas Support integrates with various communication channels, including email, chat, WhatsApp, Slack, SMS, and phone. This omnichannel approach allows businesses to manage all customer interactions within a single platform. Further integration details are limited.
What the main competitors of Atlas Support?
Top alternatives to Atlas Support include Front, Pylon, HubSpot Service Hub, Salesforce Service Cloud, Zendesk Support Suite, and Tiledesk. These competitors offer similar features such as omnichannel communication, shared inboxes, and AI-powered automation for growing businesses.
Is Atlas Support legit?
Yes, Atlas Support is a legitimate customer support platform. It offers features like session recording, a help center, and chatbot integration, suitable for growing businesses seeking an all-in-one customer support solution. G2 gives it a 5/5 star rating based on 13 reviews.
How much does Atlas Support cost?
Atlas Support offers a free plan and three paid plans: Lite at $19/month, Standard at $49/month, and Pro at $99/month. The pricing is per seat. An AI chatbot add-on is available, but its pricing is not publicly disclosed. A free trial is available.
Is Atlas Support customer service good?
Atlas Support's customer service is highly praised in reviews. Users highlight the team's responsiveness, helpfulness, and eagerness to address questions, feedback, and feature requests. The support team is proactive and ensures smooth implementation and ongoing assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.