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Atlas Support description
Atlas Support is a customer support platform designed for growing businesses. It offers a range of tools like session recording, a help center, and a chatbot to manage customer interactions. Atlas provides a unified view of customer data, from the first contact to the most recent, and allows for omnichannel communication through chat, email, and messaging apps. Its streamlined interface and focus on speed aim to make support tasks more efficient.
Who is using Atlas Support?
Who is Atlas Support best for
We find that Atlas Support is ideal for growing businesses needing an all-in-one customer support solution. Users rave about its ease of use, strong customization, and excellent support. Session recording stands out for bug identification and understanding user behavior. Though lacking a mobile app and some advanced reporting, its integrations with Slack, Segment, and Sentry make it a strong contender.
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Perfect for scaling SMBs to larger enterprises. Integrates smoothly, offering tailored support solutions as you grow.
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Great choice for tech, SaaS, and e-commerce. Provides tools to deeply understand and support your digital-first customers.
Atlas Support features
Supported Omnichannel Ticketing: Atlas offers omnichannel ticketing, integrating chat, Slack, email, SMS, and more into a single platform for managing customer support. |
Supported AI Powered Automation: Atlas uses AI to help users work smarter and more efficiently, presumably by automating tasks and providing insights. |
Supported Session Recording: Atlas provides session recording, allowing users to watch customers in perfect fidelity to understand their behavior and identify areas for improvement. |
Supported Help Center: Atlas offers a help center feature to effortlessly answer customer questions, likely providing tools for creating and managing a knowledge base. |
Supported Chatbots: Atlas offers chatbots to automate common workflows, allowing for faster and more efficient customer service. |
Supported Broadcast: Atlas provides a broadcast feature to proactively reach out to customers, likely for announcements, updates, or marketing purposes. |
Supported Workforce management: Atlas includes workforce management tools to coordinate teammates' efforts, ensuring efficient team collaboration and resource allocation. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Atlas Support reviews
We've summarised 22 Atlas Support reviews (Atlas Support G2 reviews) and summarised the main points below.
- Excellent customer support, very responsive and helpful.
- User-friendly and intuitive interface, easy to learn and navigate.
- Strong customization options and willingness to tailor features to specific needs.
- Effective integrations with other tools like Slack, Segment, and Sentry.
- Helpful session recording feature for identifying bugs and understanding user behavior.
- Email replies sometimes create new tickets unnecessarily.
- Lacks a mobile app, making it difficult to use on the go.
- Advanced reporting features could be improved for more granular analytics.
- Some desired features, like "time since last agent response" for automations, are not yet available out-of-the-box.
- Shopify integration is not yet available.
Atlas Support pricing
The commentary is based on 2 reviews from Atlas Support G2 reviews.
We find that users consider Atlas Support's pricing to be affordable and a great value. They appreciate that it offers a scalable alternative to competitors like Intercom, making it a cost-effective choice for growing businesses. The reasonable monthly fee combined with robust features contributes to a positive pricing sentiment.
Users sentiment
See the Atlas Support pricing page.
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Atlas Support has a free trial.
Ticketing, Chat, Email, Session Recording
Everything in Basic, plus Advanced Ticketing, SMS, WhatsApp, and Slack, Custom Data, API Access, View bugs in timeline and sessions
Everything in Standard, plus CSAT, SLA rules, Routing rules, Rule-based chatbots, Customer portal, SSO/SAML
Everything in Pro, and Custom Permissions, Audit logs, SSO / SAML, Enterprise-grade security
Atlas Support alternatives
Salesforce Service CloudEmpowers agents, streamlines support, and elevates customer experiences.Read more
Atlas Support FAQ
We find that Atlas Support is a robust customer support platform built for growing businesses. It offers a suite of tools including session recording, a help center, and chatbots to streamline customer interactions and improve support efficiency. We believe its omnichannel approach and focus on speed are valuable assets for businesses seeking a unified support solution.
What is Atlas Support and what does Atlas Support do?
We find that Atlas Support is a robust customer support platform built for growing businesses. It offers a suite of tools including session recording, a help center, and chatbots to streamline customer interactions and improve support efficiency. We believe its omnichannel approach and focus on speed are valuable assets for businesses seeking a unified support solution.
We find Atlas Support integrates effectively with various tools, including Slack, Segment, and Sentry. It streamlines workflows by centralizing communication and automating tasks. While a Shopify integration isn't currently available, its existing integrations enhance its capabilities for growing businesses.
How does Atlas Support integrate with other tools?
We find Atlas Support integrates effectively with various tools, including Slack, Segment, and Sentry. It streamlines workflows by centralizing communication and automating tasks. While a Shopify integration isn't currently available, its existing integrations enhance its capabilities for growing businesses.
We find that Atlas Support's main competitors are Help Scout, Gorgias, Freshdesk, Zoho Desk, HubSpot Service Hub, and Kustomer. They offer similar customer support solutions with features like shared inboxes, automation, and team collaboration tools.
What the main competitors of Atlas Support?
We find that Atlas Support's main competitors are Help Scout, Gorgias, Freshdesk, Zoho Desk, HubSpot Service Hub, and Kustomer. They offer similar customer support solutions with features like shared inboxes, automation, and team collaboration tools.
We find Atlas Support to be a legitimate and promising customer support platform. Positive reviews highlight excellent customer support, user-friendly interface, and useful features like session recording. The company also shows significant growth.
Is Atlas Support legit?
We find Atlas Support to be a legitimate and promising customer support platform. Positive reviews highlight excellent customer support, user-friendly interface, and useful features like session recording. The company also shows significant growth.
Atlas Support does not list pricing for their Enterprise plan. However, their Basic plan starts at $39/user/month, Standard at $79/user/month, and Pro at $119/user/month. We find that they also offer a free trial.
How much does Atlas Support cost?
Atlas Support does not list pricing for their Enterprise plan. However, their Basic plan starts at $39/user/month, Standard at $79/user/month, and Pro at $119/user/month. We find that they also offer a free trial.
We find that Atlas Support's customer service is highly regarded. Users consistently praise the responsive, helpful, and friendly support team. They appreciate the quick resolutions and willingness to customize solutions. While some minor issues were reported, the overall sentiment towards Atlas Support is positive.
Is Atlas Support customer service good?
We find that Atlas Support's customer service is highly regarded. Users consistently praise the responsive, helpful, and friendly support team. They appreciate the quick resolutions and willingness to customize solutions. While some minor issues were reported, the overall sentiment towards Atlas Support is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.