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ArcGIS Online description
ArcGIS Online is a web-based mapping software that lets you create and share interactive maps. It offers data-driven styling options and analysis tools to help understand location-based information. You can collaborate on maps with others in your organization and share them publicly or with select individuals.
Who is ArcGIS Online best for
ArcGIS Online is a robust, cloud-based mapping and spatial analytics platform. Users praise its user-friendly interface for basic mapping, extensive data layers, and seamless integration with other Esri products. However, some find the cost high and advanced features complex. It's ideal for organizations needing data visualization, spatial analysis, and collaboration tools.
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Ideal for small, medium, and large businesses seeking geospatial solutions.
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Strong fit for government, education, and industries utilizing location data.
ArcGIS Online features
| Supported ArcGIS Online offers tools to create and share interactive maps, 3D scenes, and other visualizations. |
| Supported ArcGIS Online offers tools for storing, managing, and querying spatial data. |
| Supported ArcGIS Online offers data insights using analytics and visualization tools, especially when combined with ArcGIS Insights. |
| Supported ArcGIS Online supports geoprocessing automation via Python scripting and scheduled notebooks. |
| Supported ArcGIS Online supports interactive geographic maps and data-driven visualizations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
ArcGIS Online reviews
We've summarised 266 ArcGIS Online reviews (ArcGIS Online G2 reviews) and summarised the main points below.
- User-friendly interface for basic mapping and analysis.
- Extensive collection of ready-to-use basemaps, data layers, and analytical tools.
- Cloud-based platform enables easy data sharing, collaboration, and remote access.
- Seamless integration with other Esri products, including ArcGIS Pro and mobile apps.
- Wide range of available applications and templates for specific workflows, such as story maps and dashboards.
- High cost of licensing, especially for developing countries and advanced features.
- Steep learning curve for new users, particularly with advanced features.
- Limited offline functionality and dependence on internet connectivity.
- Occasional performance issues and slow processing times with large datasets.
- Complex setup and maintenance for Enterprise, often requiring specialized expertise.
ArcGIS Online pricing
The commentary is based on 38 reviews from ArcGIS Online G2 reviews.
ArcGIS Online's pricing is a frequent concern. Users mention the high cost of subscriptions and credits, especially for smaller organizations and developing countries. While some find the cost worthwhile given the platform's capabilities, others suggest exploring more flexible or tiered pricing.
Users sentiment
ArcGIS Online alternatives
Microsoft Power PlatformBetter for automating business processes and building custom applications with little coding. A stronger alternative for non-technical users seeking a user-friendly, versatile tool. Has more momentum in terms of website traffic growth. Better integration with Microsoft products like Excel and SharePoint.Read more
Solarwinds Network ManagementBetter for network monitoring and management. More suitable for IT professionals. Rated higher by users. Pricier.Read more
Map PortalSimpler for sharing location data publicly. Better suited for visualizing and presenting location data without coding. Has more momentum based on employee growth.Read more
Microsoft 365 E5 ComplianceBetter for compliance and data governance. A strong ArcGIS Online competitor for mid-sized and larger businesses needing data protection. Focuses on regulatory compliance and risk management.Read more
Verint Voice of the CustomerBetter for understanding and improving customer experience by collecting and analyzing feedback. Focuses on customer sentiment and loyalty measurement. A strong ArcGIS Online competitor for mid-sized and large businesses wanting a comprehensive view of customer experience.Read more
ComplianceBetter for compliance and data governance. A good ArcGIS Online alternative for meeting regulatory requirements.Read more
ArcGIS Online FAQ
What is ArcGIS Online and what does ArcGIS Online do?
ArcGIS Online is a cloud-based mapping and analysis platform. It allows users to create, share, and analyze interactive maps, data, and 3D scenes. It offers tools for data visualization, spatial analysis, and collaboration, serving diverse industries and organizations.
How does ArcGIS Online integrate with other tools?
ArcGIS Online integrates with other Esri products, like ArcGIS Pro and mobile apps. It also supports integration through APIs and Python scripting for custom workflows and broader data sharing.
What the main competitors of ArcGIS Online?
Top ArcGIS Online competitors include Map Portal, known for simplified location data sharing, and Microsoft Power Platform, offering data analysis and custom app development. Consider also Oracle IoT Applications for businesses using connected devices.
Is ArcGIS Online legit?
Yes, ArcGIS Online is a legitimate and safe cloud-based mapping software offered by Esri, a reputable Geographic Information System (GIS) software company. It's used by various organizations for data visualization and spatial analysis.
How much does ArcGIS Online cost?
ArcGIS Online offers various subscription plans, including named user and creator user types. Specific pricing details are not readily available and may depend on the chosen plan and additional features. Contact Esri or an authorized reseller for pricing information.
Is ArcGIS Online customer service good?
ArcGIS Online customer support receives mixed reviews. While some users mention helpful and responsive support, particularly during emergencies, others find the support lacking, being directed to community forums instead of personalized assistance. Additionally, some users express frustration with the complexity of user management.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.