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AptEdge

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Last updated on

Company health

Employee growth
13% increase in the last year
Web traffic
28% decrease in the last quarter
Financing
March 2023 - $13M

Ratings

G2
4.4/5
(7)

AptEdge description

AptEdge uses AI to improve customer support for large companies with complex software. It helps support agents find answers faster, automatically creates new help articles, and integrates with existing tools like Salesforce. This helps resolve customer issues quicker and makes support teams more efficient.

What companies are using AptEdge?

Trintech is using AptEdge
Trintech
Cority is using AptEdge
Cority Zapier is used by Trintech, Cority.

Who is AptEdge best for

AptEdge is an AI-powered customer support solution designed for large enterprise software companies with complex products. It helps support agents find answers faster, automatically creates help articles, and integrates with tools like Salesforce. This leads to quicker resolutions and improved team efficiency.

  • Ideal for medium to large enterprise software companies (101+ employees).

  • Best fit for E-commerce and Software/IT/Telecommunications companies.

AptEdge features

Type the name of the feature or, in your own words, tell us what you need
Supported

AptEdge integrates with Salesforce, enhancing workflows and support efficiency.

Supported

AptEdge offers AI-powered agent assist, suggesting responses and knowledge articles.

Supported

AptEdge supports AI-powered knowledge bases and natural language queries.

Supported

AptEdge uses AI to generate customer support responses based on a knowledge base and past interactions.

Supported

AptEdge uses AI to consolidate knowledge, update it, and provide instant access.

Supported

AptEdge automatically creates knowledge base articles based on identified content gaps.

Supported

AptEdge uses AI and NLP to provide instant answers and clarifications, supporting conversational search.

AptEdge alternatives

  • Logo of Salesforce Service Cloud
    Salesforce Service Cloud
    Better suited for broader customer profiles, not just large enterprises with complex software. Has significantly more user reviews and a wider range of integrations beyond Salesforce. AptEdge is growing faster.
    Read more
  • Logo of Google Cloud Agent Assist
    Google Cloud Agent Assist
    Better for smaller businesses and integrates with live chat. Has broader industry applicability but a steeper learning curve and potential for inaccurate suggestions with poor data quality. Shows more momentum. AptEdge alternative, Google Cloud Agent Assist competitor.
    Read more
  • Logo of ZapScale
    ZapScale
    Better for B2B SaaS customer success management and churn prediction. Focuses on health tracking, automated workflows, and pre-built playbooks. Known for ease of use and fast implementation. AptEdge alternative; ZapScale competitor.
    Read more
  • Logo of Simplify Reality
    Simplify Reality
    Has broader application beyond enterprise software support. Website traffic is growing faster. AptEdge alternative. Simplify Reality competitor.
    Read more
  • Logo of TheLoops
    TheLoops
    Better for broader business sizes, including small businesses. Has slightly higher ratings. Focuses on proactive support and customer success, not just reactive support. Growing faster.
    Read more
  • Logo of Gleen AI
    Gleen AI
    Has better ratings and integrates with Zendesk. Gleen AI is a better AptEdge alternative for smaller businesses and those focused on ecommerce customer service. It is growing faster than AptEdge.
    Read more

AptEdge FAQ

  • What is AptEdge and what does AptEdge do?

    AptEdge is an AI-powered customer support solution for large enterprises with complex software. It helps support agents resolve issues faster by providing instant answers, automating help article creation, and integrating with existing tools like Salesforce. This improves agent efficiency and speeds up customer issue resolution.

  • How does AptEdge integrate with other tools?

    AptEdge integrates with existing tools, notably Salesforce, to enhance workflows and support efficiency. It also supports integrations with knowledge bases and communication channels to provide a seamless customer support experience.

  • What the main competitors of AptEdge?

    Alternatives to AptEdge include Salesforce Service Cloud, Google Cloud Agent Assist, and Gleen AI. These platforms offer similar AI-powered features for enhanced customer support, agent assistance, and knowledge base management.

  • Is AptEdge legit?

    AptEdge appears to be a legitimate software company. They have a growing online presence and positive ratings on G2. Their AI-powered customer support tools cater specifically to large enterprise software companies seeking improved efficiency.

  • How much does AptEdge cost?

    I couldn't find pricing details for AptEdge. Contact AptEdge directly for product pricing information and to determine if it's worth the investment for your needs.

  • Is AptEdge customer service good?

    There is no information available about AptEdge's customer service quality.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.