Jotform vs Wufoo

by Gralio May 02, 2025

Jotform and Wufoo are both capable online form builders, but serve slightly different needs. Jotform excels with its sheer volume of templates, customization potential, and modern interface, making it suitable for diverse form needs. Wufoo provides core functionality, adds conversational forms for engagement, but lags in interface design, customization depth, and lacks crucial spam prevention features. Jotform is better for you if... you need a wide variety of form types, extensive design flexibility using thousands of templates, and prefer a more modern user interface. Wufoo is better for you if... your primary need is core form building, you value conversational form features for engagement, and can overlook a dated interface and lack of spam filtering (or plan to use external tools for it).

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 5030 reviews and 60 websites, saving 1 day, 4 hours, 26 minutes of reading.

Logo of Jotform
Logo of Wufoo

About

Jotform is a popular online form builder that lets you create and publish various digital forms, from surveys and contact forms to payment and application forms. Used by millions, Jotform offers over 10,000 pre-built templates and integrates with numerous business apps like Salesforce and CRMs. It's known for its ease of use, design flexibility, and ability to streamline data collection for businesses of all sizes.
Wufoo, by SurveyMonkey, is a web-based tool that lets you create custom online forms for various needs like collecting contact details, gathering RSVPs, and managing applications. It simplifies data collection by automatically handling databases and backend processes. Wufoo also integrates with other popular business tools to streamline your workflow.

Summary

Main difference
Jotform stands out with its vast template library and extensive customization options in a modern interface. Wufoo offers solid core form-building features, including conversational forms, but has a more dated user experience and lacks built-in spam protection.

Relative strengths of Jotform (compared to Wufoo)

  • Vast Template Library & Customization: Jotform provides over 10,000 templates and deep customization options, significantly more than Wufoo, allowing businesses to create highly specific forms quickly.

  • Modern User Interface: Users generally find Jotform's drag-and-drop builder more intuitive and modern compared to Wufoo, which is often described as having an outdated or clunky interface.

  • Generally Higher User Ratings: Jotform consistently receives higher ratings across platforms like G2 and Capterra, suggesting greater overall user satisfaction compared to Wufoo, despite noted weaknesses in support and pricing value perceptions for both tools

Relative weaknesses of Jotform (compared to Wufoo)

  • No Mention of Conversational Forms: Wufoo specifically promotes conversational forms to enhance user engagement, a feature not highlighted in Jotform's offerings, potentially making Wufoo better for interactive data collection.

  • Negative Customer Service Sentiment: Jotform receives highly negative feedback regarding its customer service, which could be a concern for businesses prioritizing support, whereas this is less emphasized as a weakness for Wufoo (though Wufoo has billing concerns).

  • Underwhelming Mobile App Experience: Users report limitations and glitches with Jotform's mobile app, which might hinder teams needing robust mobile form access or management, an area not noted as problematic for Wufoo

Who should use Jotform VS. Wufoo

Jotform seems like a really useful tool for businesses needing to create online forms easily. We find it's particularly popular for its drag-and-drop builder and huge template library, making things like surveys or contact forms quick to set up. Users often mention how simple it is to use and how well it integrates with other apps like Salesforce or Google Sheets, which helps streamline data collection for many teams we talk to everyday here at Gralio.ai

Wufoo is a straightforward tool for building online forms without needing tech skills. We've seen it used for everything from contact forms to event RSVPs. Users often praise its easy drag-and-drop builder and reliability. While some find the interface a bit dated and wish for better spam filters, it's a capable option for gathering data, files, and even payments directly through forms integrated into your website or shared via links. It's particularly handy for simplifying data collection tasks for various business needs across different industries like e-commerce and marketing teams..

  • In our experience, Jotform works well for businesses of all sizes, from small startups to large enterprises needing versatile form solutions.

  • We see Jotform successfully used across many industries, especially Software & IT, thanks to its flexibility and wide range of form types.

  • We find Wufoo is a solid choice for businesses of all sizes, from small teams just starting out to large established enterprises.

  • In our experience, Wufoo works well across many sectors, particularly for e-commerce businesses needing easy ways to collect customer info.

Jotform and Wufoo features

Supported
Partially supported
Not supported
Type in the name of the feature or in your own words tell us what you need

  • Form templates
    Supported

    Jotform offers a vast selection of customizable form templates.

    Supported

    Wufoo offers a wide variety of customizable form templates.

  • Variety of forms
    Supported

    Jotform allows creating various forms such as surveys, polls, quizzes, and order forms.

    Supported

    Wufoo allows creating various forms such as surveys, polls, and quizzes.

  • Drag-and-drop form builder
    Supported

    Jotform offers a drag-and-drop form builder, enabling easy form creation without coding.

    Supported

    Wufoo offers a drag-and-drop form builder for easy form creation and customization.

  • E-Forms
    Supported

    Jotform supports managing and sending electronic forms, including signatures, for onboarding.

    Supported

    Wufoo supports creating and managing electronic forms suitable for onboarding.

  • Auto-fill Forms
    Supported

    Jotform offers auto-filling via its prefill feature, requiring some manual setup.

    Supported

    Wufoo supports pre-populating forms with previous data via URL parameters or JavaScript.

  • Pre-designed templates
    Supported

    Jotform offers over 10,000 pre-designed templates for various purposes.

    Supported

    Wufoo offers a wide variety of pre-designed templates.

Qualities

  • Value and Pricing Transparency
    -0.19
    Neutral sentiment
    No data
  • Customer Service
    +0.42
    Rather positive sentiment
    No data
  • Ease of Use
    +0.91
    Strongly positive sentiment
    +1
    Strongly positive sentiment
  • Reliability and Performance
    +0.52
    Rather positive sentiment
    No data
  • Ease of Implementation
    +0.8
    Strongly positive sentiment
    No data
  • Scalability
    +0.1
    Neutral sentiment
    No data

Jotform and Wufoo Pricing

Jotform offers a free Starter plan and paid plans suitable for various users, from individuals to large organizations. Paid plans include Bronze, Silver, and Gold, each with increasing limits on submissions, storage, and features. An Enterprise plan is also available with custom pricing and features tailored to large organizations. Jotform does not offer a free trial, but users can start with the free Starter plan and upgrade as needed. A yearly subscription offers savings compared to monthly subscriptions.
Plans

User sentiment

Neutral
-0.19

See full Pricing page

No data

User sentiment

Strongly negative
-1

See full Pricing page

Jotform and Wufoo review insights

5030 reviews analysed from and

Users love

  • Easy to use, intuitive drag and drop interface
  • Highly customizable forms with a variety of templates and widgets
  • Seamless integration with popular business apps like Google Sheets and Zapier
  • Responsive customer support with a helpful knowledge base
  • Easy-to-use drag-and-drop form builder
  • Customizable forms with various field options
  • Integrates with other services (e.g., Salesforce, MailChimp, Zapier)
  • Provides form completion notifications and downloadable data
  • Reliable and consistent form submissions

Users dislike

  • The free plan is limited, with a low monthly submission limit
  • The mobile app is a bit underwhelming
  • The PDF editor could use more features
  • Occasional glitches and bugs reported, especially with the mobile app
  • No CAPTCHA or effective spam prevention
  • Outdated interface and clunky user experience
  • Limited design customization, especially for free users
  • Limited free plan features and high pricing for premium features
  • Difficulty canceling subscriptions and billing issues

Jotform and Wufoo Ratings

  • G2
    4.7/5
    (2557)
  • Capterra
    4.7/5
    (1965)
  • Glassdoor
    4.2/5
    (151)
  • G2
    4.2/5
    (294)
  • Capterra
    4.4/5
    (214)

Company health

Employee growth

26% increase in the last year
7% increase in the last year

Web traffic

4% increase in the last quarter
No data

Financing

No data
No data

How do Jotform's mobile responsive forms compare to Wufoo's?

Jotform explicitly lists mobile-responsive forms as a feature, ensuring that forms created will automatically adjust to fit different screen sizes like smartphones and tablets. Wufoo's provided information does not specifically mention mobile responsiveness as a feature for its forms, although modern web tools often include this capability. While some Jotform users find its separate mobile management app underwhelming, the forms themselves are designed for mobile viewing. Wufoo lacks specific details on this aspect in the comparison data provided.

Which product provides better spam prevention features for forms?

Based on the provided information, Jotform appears to offer better spam prevention features. Wufoo users specifically list "No CAPTCHA or effective spam prevention" as a significant dislike. While the Jotform description doesn't explicitly detail its spam prevention methods, the absence of user complaints about spam, contrasted with the explicit complaints about Wufoo's lack thereof, suggests Jotform is the stronger option for preventing unwanted form submissions.

What are the advantages of Jotform?

Jotform is recognized for its ease of use, featuring an intuitive drag-and-drop interface that users appreciate. It offers significant design flexibility, boasting a vast library of over 10,000 templates and highly customizable forms. Compared to alternatives like Wufoo, Jotform generally achieves higher user satisfaction ratings. Additionally, users highlight its seamless integrations with popular business apps, responsive customer support, and positive performance regarding reliability and ease of implementation.

What are the disadvantages of Jotform?

Based on user feedback and ratings, Jotform's main disadvantages include negative perceptions of its value, pricing transparency, customer service, and scalability. The free plan has significant limitations, especially a low monthly submission limit. Users also find the mobile app underwhelming and occasionally encounter glitches or bugs, particularly with the app, and feel the PDF editor could have more features.

Alternatives to Jotform and Wufoo

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Page co-authored by
MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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