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Yuma AI description
Yuma AI is an AI-powered customer service automation tool designed for e-commerce businesses. It integrates with helpdesk software to automate responses, manage orders, and handle customer inquiries across various platforms like email, chat, and social media. Yuma AI aims to increase efficiency and customer satisfaction while reducing operating costs.
What companies are using Yuma AI?
Who is Yuma AI best for
Yuma AI is an AI-powered customer service automation tool for e-commerce businesses. It integrates with helpdesk software to automate responses, manage orders, and handle inquiries across various platforms. Yuma AI increases efficiency and customer satisfaction while reducing costs.
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Best for medium-sized businesses.
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Ideal for e-commerce businesses.
Yuma AI features
| Supported Yuma AI offers AI chatbots that automate conversations and provide instant responses. |
| Supported Yuma AI is designed for eCommerce customer support and integrates with popular platforms. |
| Supported Yuma AI integrates with e-commerce platforms like Shopify to manage orders and transactions. |
| Supported Yuma AI automatically detects customer intent for precise responses. |
Yuma AI pricing
The commentary is based on 2 reviews from Yuma AI G2 reviews.
Yuma AI's pricing information isn't available in reviews, but users highlight a significant return on investment (ROI), between 4x and 6x. One user emphasized the cost savings achieved through automation, making Yuma AI appear cost-effective despite the initial setup time investment.
See the Yuma AI pricing page.
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Yuma AI has a free trial.
No Brainer
Includes unlimited tickets and dedicated support. It covers 500 automated resolutions per month.
No Brainer
Includes unlimited tickets and dedicated support. It covers 1,000 automated resolutions per month.
No Brainer
Includes unlimited tickets and dedicated support. It covers 1,500 automated resolutions per month.
Enterprise
Includes unlimited tickets and dedicated support. It offers tailor-made plans starting from 15,000 automated resolutions.
Yuma AI alternatives
WorkHub TasksBetter for task management and team collaboration. Geared towards broader business needs beyond e-commerce. Has garnered positive user reviews, but exhibits slower growth. No pricing information available.Read more
Siena AISiena AI has automated SMS/WhatsApp communication and social media engagement features. It is growing slower than Yuma AI. It has user reviews available.Read more
ConfluenceBetter for project documentation and team collaboration. Not focused on ecommerce customer service automation.Read more
U-Self ServeBetter for larger enterprises and targets healthcare, finance, and IT. Website traffic is growing faster, but Yuma AI has more momentum in hiring. No pricing information available. A Yuma AI competitor and alternative.Read more
Simplify RealityHas significantly more website traffic growth. Provides live chat, while Yuma AI offers more e-commerce focused features like AI chatbots and system integrations. Simplify Reality has user reviews on G2, unlike Yuma AI.Read more
VoiceocBetter for healthcare businesses. Has broader communication channel support including phone calls and WhatsApp. Shows faster website traffic growth.Read more
Yuma AI FAQ
What is Yuma AI and what does Yuma AI do?
Yuma AI is an AI-powered customer service automation platform for e-commerce businesses. It integrates with helpdesk software to automate responses, manage orders, and handle inquiries across email, chat, and social media. Yuma AI increases efficiency and customer satisfaction while aiming to reduce operating costs.
How does Yuma AI integrate with other tools?
Yuma AI integrates with helpdesk software and e-commerce platforms like Shopify. It connects with various communication channels, including email, chat, and social media, to manage orders and automate customer responses. This streamlines support operations across multiple platforms.
What the main competitors of Yuma AI?
Yuma AI competes with other AI-powered customer service automation platforms like Siena AI, Tiledesk, and Salesforce Service Cloud. Alternatives also include more general customer support solutions like Zendesk Support Suite and Freshservice, as well as task management platforms like WorkHub Tasks.
Is Yuma AI legit?
Yuma AI appears to be a legitimate platform. It has positive website traffic growth and significant employee growth on LinkedIn. Reviews on G2 give it a 4.2/5 rating, suggesting that it is safe and potentially beneficial for e-commerce customer service automation. However, more user reviews and testimonials would strengthen confidence in its legitimacy.
How much does Yuma AI cost?
Yuma AI pricing starts at $350/month for 500 automated resolutions. They offer tiered plans up to 1,500 resolutions at $900/month. Enterprise pricing for over 15,000 resolutions is available upon request. A 30-day free trial is also available.
Is Yuma AI customer service good?
Yuma AI's customer service receives positive feedback. Users highlight its seamless integration, ease of use, and the Yuma team's responsiveness. While the AI can sometimes provide inaccurate information, users appreciate the quick support in resolving these issues. Overall, Yuma AI significantly improves customer support efficiency and satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.