Last updated on
Company health
Ratings
UPHOLD description
Uphold is a cryptocurrency trading platform that aims to simplify buying and selling digital assets. It offers access to over 250 cryptocurrencies and connects to multiple exchanges to provide competitive prices. A key feature is its "anything-to-anything" trading, allowing direct swaps between different cryptocurrencies. Uphold prides itself on transparency, publicly displaying its reserves and liabilities in real-time. It operates with a 100% reserve policy, meaning customer funds are not lent out. The platform is regulated in the US and UK, adding a layer of security for users. While Uphold offers a user-friendly mobile app, its web platform has room for improvement.
Who is UPHOLD best for
Uphold is a cryptocurrency trading platform ideal for individuals and businesses looking to buy, sell, and trade over 250 cryptocurrencies. Users praise its user-friendly interface and real-time reserve transparency. However, some have reported issues with account suspensions and customer support. Uphold offers direct crypto-to-crypto trading and a 100% reserve policy.
-
Best for small to medium-sized businesses.
-
Suitable for various industries seeking cryptocurrency solutions.
UPHOLD features
| Supported Uphold allows direct exchange of cryptocurrencies without converting to a base currency. |
| Supported Uphold supports depositing and withdrawing cryptocurrencies. |
| Supported Uphold publicly displays its reserves and liabilities in real time. |
| Supported Uphold offers its own native mobile app. |
| Supported Uphold maintains 100% of customer funds in reserve and does not lend them out. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
UPHOLD reviews
We've summarised 177 UPHOLD reviews (UPHOLD TrustPilot reviews and UPHOLD G2 reviews) and summarised the main points below.
- User-friendly interface for basic transactions.
- Real-time reserve transparency and 100% reserve policy.
- Wide range of supported assets beyond cryptocurrencies.
- Free and instant transfers between Uphold users.
- Good security measures, including 2FA.
- Account suspensions and closures are frequent, often with no explanation.
- Significant delays in processing transactions, deposits, and withdrawals are common.
- Customer support is slow and unresponsive, often providing generic or unhelpful replies.
- High fees for transactions and withdrawals, especially off-network transfers.
- Limited cryptocurrency selection compared to other platforms.
UPHOLD pricing
The commentary is based on 33 reviews from UPHOLD G2 reviews and UPHOLD TrustPilot reviews.
Uphold's pricing and fee structure has drawn considerable criticism. Users frequently report excessively high fees, hidden costs, and unexpected deductions upon withdrawals and trades. These practices have led to significant customer dissatisfaction and accusations of the platform exploiting users.
Users sentiment
UPHOLD alternatives
PayBitoProOffers copy trading, white-label exchange solutions, and trading bots. Has positive pricing sentiment and faster website traffic growth. Boasts easier use, higher reliability and performance, and better value and pricing transparency. A Uphold alternative and competitor.Read more
Google Cloud Source RepositoriesBetter for software development teams needing version control and code collaboration. Integrates seamlessly with the Google Cloud ecosystem. More cost-effective for smaller projects.Read more
MagicBetter for delegating business tasks beyond cryptocurrency trading. Caters to a wider range of industries like healthcare, retail, and education. More positive pricing sentiment. A Uphold alternative focused on virtual assistant services.Read more
BinanceWider industry applicability. Caters to more experienced traders with advanced options like margin and futures trading. Provides educational resources and NFT engagement. However, users report difficulties with account verification and customer support. Negative pricing sentiment.Read more
PrimeXBTOffers leveraged trading and supports traditional assets like forex and commodities. Caters to a wider range of industries, including finance, retail, and IT. Has faster employee growth. Provides advanced charting tools and copy trading. Higher rated by users on G2 and Trustpilot.Read more
OKXSupports more cryptocurrencies. Has grown its team significantly faster. Negative pricing sentiment. Users report account blocking and high withdrawal fees. An Uphold alternative and competitor not available in the US.Read more
UPHOLD FAQ
What is UPHOLD and what does UPHOLD do?
UPHOLD is a cryptocurrency trading platform enabling users to buy, sell, and swap 250+ cryptocurrencies. It offers direct crypto-to-crypto trading and real-time reserve transparency, operating with a 100% reserve policy. While praised for its user-friendly mobile app and security measures, users have reported issues with account suspensions and customer support.
How does UPHOLD integrate with other tools?
Uphold integrates with various platforms and tools, offering "anything-to-anything" trading, enabling direct swaps between cryptocurrencies and other assets. It also provides a mobile app for convenient access and trading on the go. While specific integrations are not explicitly listed, the platform's open API suggests potential for custom connections.
What the main competitors of UPHOLD?
Alternatives to UPHOLD include PayBitoPro, Binance, Zengo Wallet, PrimeXBT, OKX, and Gate.io. These platforms offer similar services such as buying, selling, and trading cryptocurrencies, with varying features, security measures, and supported assets.
Is UPHOLD legit?
Uphold is a legitimate platform, but users have mixed experiences. While it offers a user-friendly interface and transparent reserve policy for safe cryptocurrency trading, note the negative reviews regarding account suspensions and slow customer support. Consider these factors when deciding if Uphold is right for you.
How much does UPHOLD cost?
There is no pricing information available for UPHOLD. Therefore, it's difficult to assess whether the product is worth the investment without more details on its pricing structure.
Is UPHOLD customer service good?
Uphold's customer service receives many negative reviews. Users frequently report slow response times, unhelpful automated replies, and difficulty resolving issues like account suspensions and withheld funds. While some users have positive experiences, the overwhelming sentiment points to significant problems with customer support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.