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ThousandEyes description
ThousandEyes, a Cisco product, helps you understand the performance of your online services and applications. Imagine it as a GPS tracker for your website and apps, showing you the routes they take across the internet to reach your employees and customers. It provides a clear picture of how your digital services are performing, allowing you to identify and fix issues that could be impacting your users' experience. This real-time insight helps keep your online services running smoothly and ensures your users have a positive experience.
Who is ThousandEyes best for
ThousandEyes by Cisco gives unparalleled visibility into the performance of your digital services. Users praise its real-time monitoring, alerting, and global testing capabilities. However, some find the setup complex and the pricing high. It's ideal for large businesses needing to ensure optimal online service performance.
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Best for medium to large businesses with complex IT infrastructures.
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Ideal for businesses relying on cloud services and online applications.
ThousandEyes features
| Supported ThousandEyes monitors network performance metrics, including latency, packet loss, and jitter. |
| Supported ThousandEyes supports real-time application and server performance monitoring. |
| Supported ThousandEyes provides network connectivity and latency insights. |
| Supported ThousandEyes automatically discovers and maps network topology using agents, SNMP, LLDP, and CDP protocols. |
| Supported ThousandEyes can send alerts for network issues via various channels. |
| Supported ThousandEyes monitors application performance and network connectivity, indirectly supporting employee experience. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Ease of Use
Reliability and Performance
Ease of Implementation
ThousandEyes reviews
We've summarised 77 ThousandEyes reviews (ThousandEyes G2 reviews) and summarised the main points below.
- Excellent network visibility and path visualization.
- Real-time monitoring and alerting capabilities.
- Comprehensive performance analysis and insightful metrics.
- Wide range of global agents for testing.
- Helpful customer support, especially via chat.
- Difficult configuration process, with too many options.
- High pricing, especially considering the licensing model.
- Steep learning curve for new users; UI could be more intuitive.
- Limited on-premises solution.
- Lack of detailed documentation for troubleshooting and advanced features.
ThousandEyes pricing
The commentary is based on 7 reviews from ThousandEyes G2 reviews.
ThousandEyes's pricing is generally considered expensive, especially for smaller organizations or those new to the platform. While one reviewer appreciated the pricing structure for small businesses, others cited the cost and complex licensing model as drawbacks. Despite the price, many users find the value of the insights and monitoring capabilities justifies the expense.
Users sentiment
ThousandEyes alternatives
AppDynamicsBetter for code-level monitoring and cloud environments. Easier to use, more reliable, and better customer service. Focuses on application performance management. A strong ThousandEyes competitor for larger enterprises.Read more
NexthinkMore focused on digital employee experience. Easier to implement and use. A strong ThousandEyes competitor with faster growth.Read more
PulseticBetter fit for small to medium businesses focused on website monitoring. Provides a simpler, more user-friendly experience and offers public status pages. Easier implementation with positive pricing sentiment. A strong ThousandEyes competitor for basic uptime monitoring and alerting.Read more
Jira Service ManagementBetter for IT service management and internal help desks. More affordable for smaller teams. Easier implementation.Read more
Splunk MINTLower rating (3.8/5 versus 4.5/5). No longer available as a standalone product. Focused on mobile app performance, unlike the broader network and application performance monitoring of a ThousandEyes competitor. Better fit for small to medium businesses.Read more
Goliath Performance MonitorBetter for troubleshooting login issues and Citrix environments, especially in healthcare. More positive pricing sentiment and higher ease of use ratings. Focused on application performance, especially for Cerner and Epic EHR systems.Read more
ThousandEyes FAQ
What is ThousandEyes and what does ThousandEyes do?
ThousandEyes, a Cisco product, provides internet and cloud intelligence. It monitors application and network performance, offering real-time visibility into digital experience. This helps businesses quickly identify and resolve issues impacting users, ensuring optimal online service delivery.
How does ThousandEyes integrate with other tools?
ThousandEyes integrates with other tools through APIs and webhooks, enabling data sharing with incident management and monitoring platforms. This enhances visibility and streamlines workflows. It also integrates with Cisco products for broader network insights.
What the main competitors of ThousandEyes?
Alternatives to ThousandEyes include AppDynamics, Catchpoint, and Goliath Performance Monitor. These competitors offer similar network monitoring and digital experience monitoring capabilities, catering to businesses seeking to optimize online service performance.
Is ThousandEyes legit?
ThousandEyes is a legitimate Cisco product offering robust network monitoring and digital experience management. It's safe and reliable but best suited for larger enterprises needing real-time visibility into their online services, despite a complex setup and premium pricing.
How much does ThousandEyes cost?
ThousandEyes doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific needs and to determine if ThousandEyes is worth the investment for your organization.
Is ThousandEyes customer service good?
ThousandEyes customer service receives positive feedback overall. Users mention helpful and responsive support, particularly through chat, assisting with queries, tests, and alerts. While some users experienced challenges with support for complex use cases, the general sentiment towards customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.