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STARLING description
Starling is a mobile banking app offering a full UK bank account experience through your smartphone. It includes budgeting tools, spending insights, instant payment notifications, and fee-free overseas spending. It prides itself on 24/7 customer support and industry-leading security. Starling is a fully regulated UK bank, so your money is protected up to £85,000 by the Financial Services Compensation Scheme.
Who is STARLING best for
Starling Bank offers a user-friendly mobile banking experience with budgeting tools, spending insights, and 24/7 support. Users praise its smooth account opening and lack of international transaction fees. However, some have reported difficulties with joint accounts and application rejections. Ideal for individuals and small businesses desiring a digital banking solution.
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Best for small businesses seeking a modern, digital banking solution.
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There is no data about industry fit.
STARLING features
| Supported Starling Bank provides real-time transaction alerts. |
| Supported Starling Bank offers 24/7 phone support, online help, and fraud reporting. |
| Supported Starling Bank offers a budgeting planner, spending insights, and spaces to track expenses and set limits. |
| Supported Starling Bank allows tracking and categorizing daily expenses with Spending Insights. |
| Supported Starling Bank supports mobile payments via Google Pay, Apple Pay, Samsung Pay, and Garmin Pay. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
STARLING reviews
We've summarised 23 STARLING reviews (STARLING TrustPilot reviews and STARLING G2 reviews) and summarised the main points below.
- No transaction fees, especially for overseas spending.
- Easy-to-use app and clear interface.
- Helpful budgeting tools and spending insights.
- Smooth account opening process for eligible users.
- Excellent 24/7 customer support and security.
- Account application rejections are frequent, with no explanations provided.
- Difficult to open joint accounts.
- Lack of a running balance total on the app.
- Inconsistent app and website interfaces with different functionalities.
- Poor customer service with slow and unhelpful responses.
STARLING pricing
The commentary is based on 8 reviews from STARLING G2 reviews and STARLING TrustPilot reviews.
Starling offers fee-free international card usage and generally positive experiences with its accounts. Some users mention free business accounts, while others express frustration with account opening processes or customer service. Interest rates are perceived as low.
Users sentiment
STARLING alternatives
CordBetter fit for medium and large businesses needing a customer support messaging platform. Geared towards tech companies with online communities. Has declining momentum.Read more
MXGeared towards financial institutions seeking to enhance their customers' mobile banking experience. It has more momentum than Starling. A Starling alternative, MX, focuses on data-driven personalization and seamless integration with existing banking apps.Read more
ServiceNow Financial Services OperationsBetter for larger enterprises. More focused on back-office processes and operational efficiency within financial institutions. Has more momentum in terms of website traffic and employee growth.Read more
CrezcoBetter for businesses that send invoices and want a streamlined payment collection process. Has a faster website traffic growth and stronger momentum. Users highlight seamless accounting software integration. Primarily serves the UK and EU markets.Read more
BankinglyBetter for financial institutions looking to offer digital banking services to their customers. A Starling alternative, Bankingly supports features like loan applications and digital onboarding.Read more
Digital BankingLacks budgeting tools, expense tracking, and virtual cards. No data on customer support quality.Read more
STARLING FAQ
What is STARLING and what does STARLING do?
STARLING is a mobile banking app providing a complete UK bank account experience via smartphone. It offers budgeting tools, spending insights, instant notifications, and fee-free overseas spending. Known for 24/7 customer support and robust security, it's ideal for individuals and small businesses seeking a modern digital banking solution.
How does STARLING integrate with other tools?
STARLING integrates with Google Pay, Apple Pay, Samsung Pay, and Garmin Pay for mobile payments. It also connects with various accounting software platforms to facilitate transaction data sharing and reconciliation. Further integration details are limited.
What the main competitors of STARLING?
Alternatives to Starling include digital banks like Monzo and Revolut, along with other mobile banking apps such as Monese and Atom Bank. These competitors offer similar features like budgeting tools, spending insights, and international money transfers.
Is STARLING legit?
Starling is a legitimate, fully regulated UK bank. Your money is protected up to £85,000 by the Financial Services Compensation Scheme. Users praise Starling's easy-to-use app, helpful budgeting tools, and fee-free overseas spending. However, some report difficulties with account applications and customer service.
How much does STARLING cost?
I cannot find pricing information for STARLING. Contact STARLING directly to determine whether it's worth the investment for your particular use case and budget.
Is STARLING customer service good?
Customer reviews on STARLING are mixed. While some praise the easy-to-use app, fee-free overseas spending, and excellent customer support, others report difficulties opening accounts (especially joint accounts), unhelpful responses from customer service, and inconsistent app and website interfaces.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.