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SpotOn description
SpotOn provides cloud-based software and payment solutions designed to help restaurants and small businesses improve operations and increase revenue. It offers point-of-sale systems, payment processing, online ordering, employee management, marketing tools, and more. Their focus is on providing personalized support and flexible technology that can be tailored to a business's specific needs.
Who is SpotOn best for
SpotOn is a cloud-based POS and business management solution designed for restaurants and small businesses. Users praise SpotOn for its user-friendly interface, real-time reporting, and excellent local support. However, some users have reported slow customer support response times and occasional glitches. SpotOn offers customizable features, online ordering, and employee management tools to help businesses streamline operations and boost revenue.
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Best for small to medium-sized businesses.
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Ideal for restaurants, retail, and consumer goods businesses.
SpotOn features
| Supported SpotOn offers tools to create, manage, and enforce employee schedules. |
| Supported SpotOn offers a comprehensive point-of-sale system. |
| Supported SpotOn offers over 90 reports, dashboards, and advanced analytics tools. |
| Supported SpotOn supports online ordering through websites and apps. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
SpotOn reviews
We've summarised 407 SpotOn reviews (SpotOn Software Advice reviews, SpotOn TrustPilot reviews, SpotOn Capterra reviews and SpotOn G2 reviews) and summarised the main points below.
- Excellent and responsive local support representatives.
- User-friendly front-of-house interface.
- Real-time reporting and data accessibility.
- Customizable features and screen layouts.
- Cash discount program for increased profitability.
- Slow customer support response times.
- Glitchy software, especially during peak hours.
- Inaccurate data and reports, requiring manual reconciliation.
- Confusing back-of-house interface and difficult menu programming.
- Limited integrations with third-party software.
SpotOn pricing
The commentary is based on 62 reviews from SpotOn Capterra reviews, SpotOn G2 reviews and SpotOn Software Advice reviews.
SpotOn's pricing receives mixed reviews. While some users appreciate the competitive rates and cost-effectiveness, others express concerns about unexpected fees, hidden charges, and increasing monthly costs. Several users mention the value of the credit card passthrough and dual pricing options.
Users sentiment
See the SpotOn pricing page.
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SpotOn has a free plan.
Quick start
Software and hardware costs are included in the processing fees. This plan includes a 15” Station hardware bundle, cloud-based Restaurant POS software, a powerful dashboard, and more.
Counter-service
This plan includes a 10" Counter hardware bundle, cloud-based Restaurant POS software, a powerful dashboard, employee management, commission-free online ordering, and more.
Full-service
This plan includes a 15" Station hardware bundle, Kitchen Display System (KDS) touchscreen monitor, Fresh KDS software, cloud-based Restaurant POS software, a powerful dashboard, employee management, online ordering and QR order & pay, and more.
Customize Your Own
This plan allows for custom hardware and software solutions to fit the specific needs of a business.
SpotOn alternatives
StreamkapBetter fit for mid-sized and large businesses focused on data integration. A Streamkap alternative specializing in real-time data ingestion using change data capture. Has significantly more momentum currently.Read more
Heartland RestaurantBetter fit for businesses of all sizes. Has stronger momentum in terms of employee growth. Provides a customer loyalty program. A SpotOn alternative and competitor.Read more
MarginEdgeBetter for financial analysis and cost control. Higher ratings on Glassdoor. Has grown its team significantly faster.Read more
FishbowlBetter for inventory management. More suitable for diverse industries like Healthcare, Finance, Manufacturing, and Agriculture. Geared towards data-driven decisions and marketing.Read more
POS & POSBetter for small businesses like cafes, bars, and shops. A good SpotOn competitor for basic POS features.Read more
Square for RestaurantsBetter for businesses needing broader industry application. Has more momentum based on employee and website traffic growth. More user-friendly but has lower reliability and potentially higher costs. A strong SpotOn competitor and Square for Restaurants alternative.Read more
SpotOn FAQ
What is SpotOn and what does SpotOn do?
SpotOn offers cloud-based software and payment solutions for restaurants and small businesses to streamline operations and boost revenue. It provides point-of-sale systems, payment processing, online ordering, employee management, and marketing tools with personalized support. SpotOn focuses on flexible technology adaptable to specific business needs.
How does SpotOn integrate with other tools?
SpotOn integrates with various third-party apps, but users have reported limited integration options and difficulties, especially concerning accounting software. While it offers essential integrations for online ordering and payments, more robust third-party software integration could enhance its functionality.
What the main competitors of SpotOn?
Top SpotOn competitors include Square for Restaurants, Heartland Restaurant, and Toast POS. These alternatives offer similar features such as POS systems, online ordering, and employee management tools, catering to restaurants and small businesses.
Is SpotOn legit?
SpotOn is a legitimate software solution. User reviews highlight responsive local support and a user-friendly interface. However, some users have reported slow support response times and occasional glitches. Overall, SpotOn is a safe and reliable option for businesses seeking integrated POS and payment solutions.
How much does SpotOn cost?
SpotOn's Quick Start plan has no monthly fee, with costs included in processing fees. The Counter Service plan is $99/month, and the Full Service plan is $135/month. Custom pricing is available for tailored solutions. Several add-ons like online ordering and loyalty programs can influence the final product pricing.
Is SpotOn customer service good?
SpotOn's customer service receives positive feedback for its responsiveness and helpfulness, particularly from local support representatives and the Restaurant Success team. However, some users have reported slow response times from general support and occasional difficulties navigating the system's complexities.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.