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SmartSuite description
SmartSuite is a cloud-based work management platform designed to help teams organize, manage, and track their work in one place. It offers tools for project management, process management, task management, and more. SmartSuite is highly customizable and includes over 200 pre-built templates for various industries and departments. It provides a range of views, including Kanban boards, Gantt charts, calendars, and dashboards, to visualize data. SmartSuite also offers automation features, integrations with other popular business applications, and collaboration tools like real-time chat and file sharing.
Who is SmartSuite best for
SmartSuite is a customizable work management platform ideal for SMBs in software, IT, marketing, and advertising. Users praise its intuitive interface, customizability, and responsive customer support. However, some users mention limited formula functions and mobile app functionality as drawbacks. Consider SmartSuite if your team needs a centralized platform to manage projects, automate workflows, and enhance collaboration.
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Best for small to medium-sized businesses (SMBs).
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Ideal for software, IT, marketing, and advertising companies.
SmartSuite features
| Supported Workflow automation is fully supported, allowing users to automate tasks and streamline workflows. |
| Supported SmartSuite offers customizable templates and configurable features for project-specific needs. |
| Supported Team members can share files up to 5 GB via upload, drag and drop, or cloud storage integrations. |
| Supported Team collaboration and communication are streamlined with real-time co-editing, comments, mentions, and notifications. |
| Supported SmartSuite supports customizable views, including Kanban, list, calendar, and other options. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
SmartSuite reviews
We've summarised 63 SmartSuite reviews (SmartSuite GetApp reviews, SmartSuite Capterra reviews and SmartSuite G2 reviews) and summarised the main points below.
- Intuitive and user-friendly interface, requiring minimal training.
- Highly customizable for building and improving internal tools.
- Excellent and responsive customer support.
- Strong data linking capabilities across solutions.
- Attractive and well-designed forms for data entry.
- Limited formula functions, especially for text, dates, and data type coercion.
- Conditional branching in forms is needed.
- Mobile app functionality is limited.
- Lack of a mid-tier pricing plan between Team and Professional.
- Limited EU support team.
SmartSuite pricing
The commentary is based on 8 reviews from SmartSuite G2 reviews.
Users generally find SmartSuite's pricing to be good value, especially for small to medium-sized businesses. Some users desire a pricing tier between the Team and Professional plans. Overall, the cost-effectiveness of SmartSuite is frequently praised.
Users sentiment
See the SmartSuite pricing page.
SmartSuite alternatives
WrikeBetter for a wider range of industries and has more momentum. A Wrike alternative, it offers more robust project and task management features.Read more
CogniSaaSMore focused on onboarding and project management for enterprise SaaS companies, especially in HR tech. Better fit for mid-sized businesses. Has less momentum. Users appreciate the project tracking, user-friendly interface, and customer support. However, some dislike the tool's speed, occasional slow processing, and limited integrations.Read more
TrelloBetter for individuals and smaller teams needing a simple project management tool. Simpler interface, but less comprehensive features for larger enterprises. More affordable starting price, including a free plan.Read more
AtoliaMore focused on team communication and an all-in-one workspace experience. Atolia is growing faster and has positive user reviews for ease of use and implementation. However, users have noted performance issues and limited functionality compared to specialized tools.Read more
Runrun.itBetter for time tracking and reporting. More suitable for Construction and Professional Services. A Runrun.it alternative for basic task and project management.Read more
Cloud CoachBetter for Salesforce users. More suitable for mid-size and large businesses. A SmartSuite alternative and competitor.Read more
SmartSuite FAQ
What is SmartSuite and what does SmartSuite do?
SmartSuite is a customizable work management platform that centralizes team tasks, projects, and processes. It offers over 200 templates, automation, and various views like Kanban and Gantt, facilitating streamlined workflows and improved collaboration. It's best for small to medium-sized businesses.
How does SmartSuite integrate with other tools?
SmartSuite offers seamless integrations with popular tools like Zapier, Integromat, and Automate.io, enabling connection to thousands of apps. It also provides webhooks, API access, and direct integrations with platforms such as Google Workspace, Microsoft Teams, and Slack, facilitating smooth data flow and enhanced collaboration.
What the main competitors of SmartSuite?
SmartSuite competes with work management platforms like Wrike, ClickUp, Smartsheet, and Monday.com. These alternatives offer similar features for project management, team collaboration, and workflow automation, catering to various business needs and team sizes.
Is SmartSuite legit?
Yes, SmartSuite is a legitimate cloud-based work management platform. It's known for its intuitive interface, customizability, and excellent customer support. Users praise its data linking and attractive forms. However, be aware of limited formula functions and mobile app functionality.
How much does SmartSuite cost?
SmartSuite pricing information is not publicly available. Contact SmartSuite directly to obtain specific product pricing and determine if it's worth the investment for your needs.
Is SmartSuite customer service good?
SmartSuite's customer service is highly regarded by users, who describe the support team as "top-notch," "responsive," and "incredibly helpful." Users appreciate the readily available assistance through various channels and the team's proactive approach to addressing user needs and feedback. A few users mention limited support for European customers.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.