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Smartling description
Smartling is a cloud-based translation management software that helps businesses translate their content for global audiences. It uses AI to automate many translation tasks, such as content ingestion and quality checks, to speed up the process and reduce costs. Smartling integrates with various platforms like marketing tools, websites, and customer support systems, allowing for seamless content translation across different channels. You can use Smartling with your own translators or leverage its network of professionals.
Who is Smartling best for
Smartling is a cloud-based translation management platform ideal for businesses of all sizes, particularly those with digital content. Users praise its intuitive interface and excellent customer support. However, some have noted difficulties managing project costs and occasional performance issues. Smartling excels with seamless integrations and robust reporting tools, making it a strong choice for companies expanding globally.
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Best for small, medium, and large enterprises.
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Ideal for E-commerce, Media & Entertainment, Software, IT & Telecommunications, Professional Services, Education, and Finance, Banking & Insurance.
Smartling features
| Supported Smartling leverages existing translations stored in translation memory. |
| Supported Smartling offers features for task management, real-time updates, and quality checks, enabling team collaboration. |
| Supported Smartling allows creating custom automated and dynamic workflows for translation management. |
| Supported Smartling offers a centralized cloud platform for managing translation projects. |
| Supported Smartling translates websites and apps, both server- and client-side. |
| Supported Smartling offers AI-powered translation suggestions and quality estimations. |
| Supported Smartling integrates with various CMS platforms like Adobe Experience Manager, Contentful, Drupal, WordPress, and more. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Smartling reviews
We've summarised 391 Smartling reviews (Smartling TrustPilot reviews and Smartling G2 reviews) and summarised the main points below.
- Intuitive and user-friendly interface
- Excellent and responsive customer support
- Highly customizable dashboard and workflows
- Robust reporting tools (though some limitations exist)
- Seamless integrations with various platforms (e.g., AEM, Contentful)
- Difficult to manage project costs and accounting
- Confusing linguistic assets management
- Occasional slow performance and AEM connector issues
- Inconsistent translations despite corrections
- Limited reporting functionalities, especially for multi-team projects
Smartling pricing
The commentary is based on 31 reviews from Smartling G2 reviews.
Smartling's pricing model is considered expensive by some, especially smaller companies, with some citing a lack of transparency. However, many users feel the cost is justified due to the time savings, automation features, and translation memory reducing re-translation expenses. Some users appreciate the pay-as-you-go flexibility.
Users sentiment
See the Smartling pricing page.
Smartling alternatives
CrowdinBetter suited for software and game developers. Caters to a wider range of industries, including retail, manufacturing, and government. Has more momentum in terms of web traffic growth. Open-source projects can use it for free.Read more
Google TranslateBetter for individual quick translations and wider language support. Simpler, easier to use and implement, but less reliable. Offers a free version and flexible, usage-based pricing. A Smartling alternative and competitor.Read more
GlobalLinkBetter for larger enterprises seeking global brand recognition. Caters to a wider range of industries, including Manufacturing, Retail, Hospitality & Tourism, Non-profit & Government, and Automotive. Higher rated by users on G2 and Capterra. Note that users mention some difficulties with the interface, limited language support, and complex user roles. More negatively perceived pricing.Read more
TextUnitedBetter for technical translations and integrates with Zendesk. Offers more machine translation engine integrations. Has slower momentum and some users report performance issues and unpredictable pricing.Read more
POEditorBetter for software and digital content translation. Caters to a wider range of industries, including retail, manufacturing, and automotive. Has more momentum in terms of website traffic growth. A Smartling alternative or competitor focusing on software development, offering strong collaboration features and API integration, suitable for teams of all sizes.Read more
Smartling FAQ
What is Smartling and what does Smartling do?
Smartling is a cloud-based translation management platform that uses AI to automate translation tasks, increasing efficiency and reducing costs. It integrates with various platforms, supports diverse content types, and offers access to a professional translator network. This makes it ideal for businesses aiming to expand their global reach.
How does Smartling integrate with other tools?
Smartling integrates with various content management systems (CMS) like Adobe Experience Manager, Contentful, Drupal, and WordPress. It also connects with marketing automation tools, customer support systems, and other platforms to enable seamless, multi-channel content translation.
What the main competitors of Smartling?
Smartling's main competitors include Crowdin, WordsOnline, POEditor, Localazy, Phrase, and TextUnited. These platforms offer similar translation management features, often leveraging AI for automation and efficiency. They cater to businesses with diverse translation needs and budgets.
Is Smartling legit?
Yes, Smartling is a legitimate cloud-based translation management software. It's known for its user-friendly interface and robust features, including AI-powered translation and integrations with various platforms. However, some users have noted difficulties managing project costs and occasional performance issues.
How much does Smartling cost?
I couldn't find specific pricing details for Smartling. For detailed pricing information, it's best to contact Smartling directly. This will allow you to discuss your specific needs and get a tailored quote.
Is Smartling customer service good?
Smartling's customer service receives overwhelmingly positive feedback. Users consistently praise the support team's responsiveness, helpfulness, and proactive communication. They are commended for their personalized assistance, prompt issue resolution, and willingness to go the extra mile.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.