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Skilljar Customer Education Platform description
Skilljar is a learning management system (LMS) designed specifically for training your customers and partners, not internal employees. It helps businesses create online training courses, onboard new customers faster, and turn them into product experts. Skilljar focuses on helping you increase customer engagement and reduce churn through self-paced learning. It offers features like customizable learning paths, certifications, progress tracking, and integrations with popular tools like Salesforce. Skilljar is geared towards midsize to large businesses who prioritize customer success and want to leverage educational content to improve adoption and retention.
Who is Skilljar Customer Education Platform best for
Skilljar is a customer education LMS ideal for mid-sized businesses wanting to improve customer onboarding and retention. Users praise its intuitive interface and Salesforce integration, but some find reporting limited. It helps create custom training programs, certifications, and personalized learning paths to turn customers into product experts.
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Best fit for medium-sized businesses prioritizing customer success.
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Suitable for businesses focused on customer education and retention across various industries.
Skilljar Customer Education Platform features
| Supported Skilljar integrates with Salesforce, allowing training data synchronization for enhanced customer engagement. |
| Supported Skilljar allows creation of custom learning paths with personalized academy experiences. |
| Supported Skilljar prioritizes features for customer learning and engagement. |
| Supported Skilljar supports certifications, including financial ones, through its platform and integrations. |
| Supported Skilljar allows admins to create learning paths, sequencing courses for learners. |
| Supported Skilljar offers personalized learning paths to enhance customer training and onboarding. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Ease of Implementation
Scalability
Skilljar Customer Education Platform reviews
We've summarised 210 Skilljar Customer Education Platform reviews (Skilljar Customer Education Platform G2 reviews) and summarised the main points below.
- Intuitive and user-friendly platform for both learners and administrators
- Exceptional customer support and implementation experience, consistently praised
- Seamless integration with Salesforce and other CRM platforms
- High customizability using HTML and CSS for a branded experience
- Robust API for integrations and automation
- Limited reporting features and difficulty extracting actionable insights
- Admin experience can be tricky, especially around publishing and navigation
- Limited customization options for design without coding knowledge
- Integration with LinkedIn for sharing certifications is problematic due to LinkedIn's limitations
Skilljar Customer Education Platform pricing
The commentary is based on 5 reviews from Skilljar Customer Education Platform G2 reviews.
Skilljar is generally considered a valuable customer education platform, though its pricing can be a concern, especially for smaller businesses. Some users mention it as "expensive," while others point out that the platform's robust features and excellent customer support justify the cost. The pricing structure may make certain advanced features inaccessible to those without an Enterprise subscription.
Users sentiment
Skilljar Customer Education Platform alternatives
WorkRampBetter suited for broader training needs beyond customer education. Caters to a wider range of industries, including Finance, E-commerce, Transportation & Logistics, Software/IT, Marketing & Advertising, and Professional Services.Read more
EurekosBetter for Healthcare, Retail, Education, Media & Entertainment, Legal, Non-profit, Professional Services or Software/IT. Has discussion forums and course selling features. Is growing faster. Higher rated by users.Read more
DrivEdBetter for finance, marketing, professional services, and IT. More suitable for companies of all sizes. Offers a free trial. Gamification features and customizable branding.Read more
Google ClassroomBetter for K-12 education. Free to use. Simpler user interface. Lacks robust features for customer training and monetization.Read more
TalentLMSBetter suited for internal training and employee onboarding. More broadly applicable across various industries. Has easy-to-use AI features. Offers direct messaging and personalized feedback features. Growing slower than Skilljar.Read more
DegreedBetter for internal employee training and skill development. Focuses on skill gap analysis and personalized learning experiences. Has more momentum in website traffic growth.Read more
Skilljar Customer Education Platform FAQ
What is Skilljar Customer Education Platform and what does Skilljar Customer Education Platform do?
Skilljar Customer Education Platform is a learning management system (LMS) focused on customer and partner training. It enables businesses to create online courses, improve customer onboarding, and boost product adoption. Skilljar offers customizable learning paths, certifications, and integrations with tools like Salesforce.
How does Skilljar Customer Education Platform integrate with other tools?
Skilljar integrates with Salesforce for enhanced customer engagement and data synchronization. It also offers a robust API for integrations with other tools and automation, allowing for flexible and customized connections.
What the main competitors of Skilljar Customer Education Platform?
Top Skilljar alternatives include WorkRamp, Eurekos, and TalentLMS. WorkRamp and Eurekos offer similar customer training features, while TalentLMS focuses on ease of use and accessibility for mid-sized companies. Other competitors include Disprz, SmartWinnr, and Rippling.
Is Skilljar Customer Education Platform legit?
Yes, Skilljar Customer Education Platform is a legitimate learning management system (LMS) specializing in customer and partner training. Skilljar is safe and reliable, receiving positive reviews for its user-friendly interface and robust Salesforce integration. However, some users mention limited reporting features.
How much does Skilljar Customer Education Platform cost?
Skilljar Customer Education Platform does not publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific customer education platform needs.
Is Skilljar Customer Education Platform customer service good?
Skilljar's customer service receives overwhelmingly positive feedback. Users consistently praise the helpful and responsive support team, highlighting the smooth onboarding and implementation processes. The readily available resources, such as the Skilljar Academy and Help Center, also contribute to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.