Last updated on
Company health
Ratings
Silhouette description
Silhouette offers product customization software specifically designed for businesses that create custom products. What sets it apart is its integrated approach, combining design tools with order management and factory routing capabilities. Silhouette is trusted by prominent brands like New Balance and TaylorMade and is known for its powerful design software and ability to handle complex customization needs within a streamlined workflow.
Who is Silhouette best for
Silhouette is product customization software ideal for businesses creating custom products. It integrates design tools, order management, and factory routing. Trusted by brands like New Balance and TaylorMade, Silhouette is known for powerful design software handling complex customization. However, some users report software bugs and poor customer support.
-
Best for small businesses (1-100 employees), good fit for medium businesses (101-1000), limited fit for large enterprises.
-
Ideal for businesses in Ecommerce, Retail, and Software/IT/Telecom.
Silhouette features
Supported Silhouette offers powerful design software with cutting-edge technology. |
Supported Silhouette's Print & Cut feature ensures precision and ease for various designs. |
Supported Silhouette allows cutting materials like vinyl, heat transfer, and cardstock without a cutting mat. |
Supported Silhouette supports cutting materials up to 10 feet in length. |
Supported Club Silhouette provides access to design files, tutorials, and discounts on Silhouette products. |
We evaluate the sentiment that users express about non-functional aspects of the software
Reliability and Performance
Silhouette reviews
We've summarised 41 Silhouette reviews (Silhouette TrustPilot reviews and Silhouette G2 reviews) and summarised the main points below.
- Powerful design software capable of handling complex customization.
- Streamlined workflow integrating design, order management, and factory routing.
- Trusted by prominent brands like New Balance and TaylorMade.
- Flexible software allowing for personalized designs and various levels of store interaction.
- Great for creating custom merchandise and personal projects.
- Non-existent and unresponsive customer support with extensive delays.
- Software bugs, crashes, and pixelation issues, especially on Macs.
- Shipping issues, including lost or delayed packages and incorrect addresses.
- Misleading "free" service claims and hidden costs.
- Difficult and unintuitive software, requiring extensive use of external tutorials.
Silhouette pricing
The commentary is based on 3 reviews from Silhouette TrustPilot reviews.
While Silhouette cutters offer appealing features, some users have expressed strong concerns regarding customer service and refund processing. Consider these potential support issues when evaluating the overall value proposition.
Users sentiment
See the Silhouette pricing page.
Allows users to send projects to Silhouette electronic cutting tool directly from Adobe Illustrator® or CorelDRAW®. Includes ability to add registration marks for “print & cut” jobs.
Silhouette alternatives
SolidWorks Sell-eCommerceEffortless online sales for configurable products. Integrates with your website.Read more
Artifi LabsInteractive product configuration and 3D visualization for seamless online shopping.Read more
Design'N'BuyWeb-to-print software empowering print businesses to sell customized products online.Read more
Genius ERPCustom manufacturing ERP: boosts productivity, cuts costs, streamlines processes.Read more
Silhouette FAQ
Silhouette is product customization software combining design tools, order management, and factory routing. Its powerful design software handles complex needs, trusted by brands like New Balance. However, users report software bugs and poor customer support.
What is Silhouette and what does Silhouette do?
Silhouette is product customization software combining design tools, order management, and factory routing. Its powerful design software handles complex needs, trusted by brands like New Balance. However, users report software bugs and poor customer support.
Silhouette's software integrates with Adobe Illustrator and CorelDRAW via the Silhouette Connect™ plug-in. This integration streamlines workflows by enabling users to send designs directly to Silhouette cutting machines and add print & cut registration marks. There is no information available on other integrations.
How does Silhouette integrate with other tools?
Silhouette's software integrates with Adobe Illustrator and CorelDRAW via the Silhouette Connect™ plug-in. This integration streamlines workflows by enabling users to send designs directly to Silhouette cutting machines and add print & cut registration marks. There is no information available on other integrations.
Alternatives to Silhouette include Configit, SolidWorks Sell-eCommerce, Artifi Labs, and Design’N’Buy. These competitors offer similar product customization and online sales capabilities, catering to businesses seeking streamlined workflows for configurable products.
What the main competitors of Silhouette?
Alternatives to Silhouette include Configit, SolidWorks Sell-eCommerce, Artifi Labs, and Design’N’Buy. These competitors offer similar product customization and online sales capabilities, catering to businesses seeking streamlined workflows for configurable products.
Silhouette's legitimacy is questionable. While trusted by some prominent brands and offering powerful design software, negative reviews highlight unresponsive customer support, software bugs, and misleading pricing. Thorough research is recommended due to the mixed feedback concerning its reliability and performance.
Is Silhouette legit?
Silhouette's legitimacy is questionable. While trusted by some prominent brands and offering powerful design software, negative reviews highlight unresponsive customer support, software bugs, and misleading pricing. Thorough research is recommended due to the mixed feedback concerning its reliability and performance.
Silhouette Connect, a plugin facilitating direct project transfer to Silhouette cutting tools from design software, is available for a one-time purchase of $39.99. This worthwhile product pricing includes the "print & cut" registration mark feature.
How much does Silhouette cost?
Silhouette Connect, a plugin facilitating direct project transfer to Silhouette cutting tools from design software, is available for a one-time purchase of $39.99. This worthwhile product pricing includes the "print & cut" registration mark feature.
Silhouette's customer service receives overwhelmingly negative reviews. Customers report it is non-existent, unresponsive, and unhelpful with significant delays. Support channels like email and chat often go unanswered for weeks or even months, leaving customers frustrated and without solutions.
Is Silhouette customer service good?
Silhouette's customer service receives overwhelmingly negative reviews. Customers report it is non-existent, unresponsive, and unhelpful with significant delays. Support channels like email and chat often go unanswered for weeks or even months, leaving customers frustrated and without solutions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.