What is SapphireIMS and what does SapphireIMS do?

SapphireIMS is an IT operations and business process management software suite. It offers help desk ticketing, asset tracking, automation, and reporting tools, aiming to streamline workflows and boost productivity. Deployable on-premise or via the cloud, it's best suited for medium to large enterprises.

How does SapphireIMS integrate with other tools?

SapphireIMS integrates with other tools through its workflow automation feature. This allows for streamlined processes and improved efficiency by connecting with various systems, though specific integrations are not detailed in the provided data.

What the main competitors of SapphireIMS?

Alternatives to SapphireIMS include EZOfficeInventory, SimplyDesk, ServiceNow ITSM, Freshservice, SolarWinds Service Desk, and InvGate Insight. These competitors offer similar IT service management and asset tracking capabilities, catering to various business sizes and needs.

Is SapphireIMS legit?

SapphireIMS appears legitimate, offering IT management and asset tracking features suitable for medium to large businesses. User reviews praise its customizability and reporting, while some find the interface outdated. Consider exploring alternatives if a modern UI is a priority.

How much does SapphireIMS cost?

I cannot find pricing information for SapphireIMS. Contact SapphireIMS directly to determine product pricing and if it's worth the investment for your needs.

Is SapphireIMS customer service good?

SapphireIMS receives mixed reviews regarding their customer service. While some users praise the helpful and responsive support team, particularly during implementation, others mention slow response times and the need for on-site presence for issue resolution.

SapphireIMS

Name: SapphireIMS
Rating: 4.5 (10 reviews)
Author: SapphireIMS

Website LinkedIn Twitter

Company health

Employee growth

11% increase in the last year

Web traffic

79% increase in the last quarter

Ratings

4.5/5

(10)

4.4/5

(60)

4.0/5

(84)

SapphireIMS description

SapphireIMS is a software suite for managing IT operations and business processes. It combines functions like help desk ticketing, asset tracking, and automation. Available through the cloud or on your own servers, SapphireIMS aims to streamline work, improve efficiency, and boost productivity across your organization.

Who is SapphireIMS best for

SapphireIMS is a comprehensive suite designed for mid-size to large businesses seeking to streamline their IT operations and business processes. Users praise its customizability, reporting capabilities, and asset management features, while some find the user interface outdated and mobile app lacking. It's a good value option for industries like IT, retail, and healthcare, offering a robust solution for managing tickets, assets, and workflows.

Best fit for medium to large enterprises seeking robust IT management.
Ideal for IT, retail, manufacturing, healthcare, finance, and similar sectors.

SapphireIMS features

Type in the name of the feature or in your own words tell us what you need

Supported

SapphireIMS provides a self-service portal for submitting tickets.

Supported

SapphireIMS supports asset lifecycle management from procurement to retirement.

Supported

SapphireIMS automates workflows to streamline processes and improve efficiency.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Rather positive

+0.5

Ease of Use

Strongly positive

+0.75

Reliability and Performance

Rather positive

+0.33

SapphireIMS reviews

We've summarised 70 SapphireIMS reviews (SapphireIMS Software Advice reviews, SapphireIMS Capterra reviews and SapphireIMS G2 reviews) and summarised the main points below.

Pros of SapphireIMS

Highly customizable and adaptable to various business needs.
User-friendly for ticketing and tracking.
Excellent reporting capabilities, including custom reports.
Effective asset and inventory management.
Good value for money.

Cons of SapphireIMS

The user interface/dashboard is outdated and not user-friendly.
The mobile app is underwhelming and needs improvement.
Patch management is resource-intensive.
Software asset management needs improvement.
Support response times can be slow and require on-site presence.

SapphireIMS alternatives

EZOfficeInventory

Better fit for smaller or medium-sized businesses needing asset tracking. More industry coverage including hospitality, media & entertainment, and marketing. EZOfficeInventory has significantly more reviews on Capterra suggesting broader adoption. Pricing sentiment is negative. Website traffic growth is slower.
Read more
Simplydesk

Better suited for smaller organizations. SapphireIMS is growing significantly faster. Consider Simplydesk as a SapphireIMS alternative or competitor if live chat is a priority.
Read more
ServiceNow IT Service Management

Better for mid-sized companies. Has a more modern UI and better integrations, but more expensive and less suitable for certain industries. Has more momentum.
Read more
Freshservice

Better for small to mid-sized businesses. More suitable for E-commerce, Consumer Goods, Hospitality & Tourism, Transportation & Logistics, Media & Entertainment, Legal, Non-profit & Government, Energy & Utilities, Marketing & Advertising, Automotive, Aerospace & Defence. Offers AI-powered self-service and third-party application integrations. Ease of use is higher. Has more momentum.
Read more
SolarWinds Service Desk

Better for smaller organizations and a wider range of industries. Higher ratings on G2 and Capterra. Users praise its user-friendly interface, easy domain control integration, and reporting. However, users note its asset management and limited automation need improvement. Consider this SolarWinds Service Desk alternative if ease of use and cost-effectiveness are priorities.
Read more
InvGate Insight

Better for smaller companies and IT. Easier to use. Has grown faster than SapphireIMS.
Read more

SapphireIMS FAQ

What is SapphireIMS and what does SapphireIMS do?

SapphireIMS is an IT operations and business process management software suite. It offers help desk ticketing, asset tracking, automation, and reporting tools, aiming to streamline workflows and boost productivity. Deployable on-premise or via the cloud, it's best suited for medium to large enterprises.
How does SapphireIMS integrate with other tools?

SapphireIMS integrates with other tools through its workflow automation feature. This allows for streamlined processes and improved efficiency by connecting with various systems, though specific integrations are not detailed in the provided data.
What the main competitors of SapphireIMS?

Alternatives to SapphireIMS include EZOfficeInventory, SimplyDesk, ServiceNow ITSM, Freshservice, SolarWinds Service Desk, and InvGate Insight. These competitors offer similar IT service management and asset tracking capabilities, catering to various business sizes and needs.
Is SapphireIMS legit?

SapphireIMS appears legitimate, offering IT management and asset tracking features suitable for medium to large businesses. User reviews praise its customizability and reporting, while some find the interface outdated. Consider exploring alternatives if a modern UI is a priority.
How much does SapphireIMS cost?

I cannot find pricing information for SapphireIMS. Contact SapphireIMS directly to determine product pricing and if it's worth the investment for your needs.
Is SapphireIMS customer service good?

SapphireIMS receives mixed reviews regarding their customer service. While some users praise the helpful and responsive support team, particularly during implementation, others mention slow response times and the need for on-site presence for issue resolution.

Reviewed by

MK

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.