Last updated on
Company health
Ratings
SalonBiz description
SalonBiz is a software designed specifically for managing salons and spas. It helps businesses in this industry, whether single or multi-location, to improve operations and customer experience. Features include appointment scheduling, point of sale, inventory management, and reporting tools. SalonBiz aims to provide a user-friendly platform that simplifies daily tasks and helps businesses in the beauty industry grow.
Who is SalonBiz best for
SalonBiz is a salon and spa management software ideal for small to medium-sized businesses. Users praise its comprehensive features and Aveda integration. However, some report system crashes and slow customer support. If you're seeking software with robust features and Aveda compatibility, SalonBiz may be a good fit, but consider the potential downsides.
-
Best fit for small to medium-sized salons and spas.
-
Specifically designed for the retail industry, particularly salons and spas.
SalonBiz features
| Supported Clients can book appointments online via SalonBiz website or app. |
| Supported SalonBiz supports sales reporting, including revenue, transaction history, and product sales. |
| Supported SalonBiz offers robust financial reporting, including income and expense reports. |
| Supported SalonBiz supports inventory reports covering levels, usage, and stock management. |
| Supported SalonBiz supports online payments for various services like bookings and gift cards. |
| Supported SalonBiz allows selling and managing gift certificates, including online sales and promotional options. |
| Supported SalonBiz tracks staff sales, productivity, and client retention. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
SalonBiz reviews
We've summarised 55 SalonBiz reviews (SalonBiz Software Advice reviews, SalonBiz Capterra reviews and SalonBiz G2 reviews) and summarised the main points below.
- Comprehensive features cover most salon/spa management needs, from appointments and inventory to reporting.
- Integrates well with Aveda products and services, streamlining operations for Aveda salons.
- User-friendly interface for basic functions like booking and client management.
- Excellent customer support, despite occasional slow response times.
- Constantly evolving and adding new features based on industry trends and user feedback.
- System crashes and downtime are frequently reported, causing disruptions and manual workarounds.
- Customer support, while polite, can be slow and require extensive troubleshooting from the user.
- Limited customization options, especially for reports and employee documentation.
- Software can feel outdated and clunky, especially on mobile and with certain features like editing appointments.
- Pricing is considered high, especially for smaller businesses or those with limited needs.
SalonBiz pricing
The commentary is based on 4 reviews from SalonBiz Capterra reviews and SalonBiz Software Advice reviews.
Reviews suggest SalonBiz is costly, especially for smaller businesses or individual users. Some users mention a "large monthly fee" and others note it's expensive for its limited features. There are also complaints about the user tiers and the lack of single-user options.
Users sentiment
SalonBiz alternatives
VagaroBetter suited for fitness and wellness businesses. Vagaro has broader industry applicability and is growing faster. A free trial is also available.Read more
GoldieBetter fit for solopreneurs or very small businesses in beauty, wellness, and lifestyle. Free plan available. A SalonBiz alternative and competitor, Goldie, has easier implementation and is simpler to use, but has limited scalability.Read more
PawfinityBetter fit for pet service businesses like groomers, kennels, and daycare facilities. Pawfinity offers more targeted features such as pet health records and special needs accommodation.Read more
MioSalonBetter suited for businesses seeking integrated marketing and customer engagement tools. More affordable pricing plans may appeal to budget-conscious businesses. Has broader industry applicability, including manufacturing. MioSalon is growing slower and experiencing negative employee growth. Note that some users have reported software bugs and inconsistent customer support.Read more
ZenotiBetter for enterprise businesses and those in the Healthcare, Wellness & Pharma industry. Has more momentum based on website traffic and employee growth. Includes medical updates and progress notes features.Read more
SalonBiz FAQ
What is SalonBiz and what does SalonBiz do?
SalonBiz is a salon and spa management software offering appointment scheduling, point of sale, inventory management, and reporting tools. It helps single and multi-location businesses streamline operations, improve customer experience, and grow their business. However, some users report system crashes and limited customization options.
How does SalonBiz integrate with other tools?
SalonBiz integrates with Aveda products and services, streamlining operations for Aveda salons. While it offers comprehensive features for salon management, information regarding integrations with other tools is limited.
What the main competitors of SalonBiz?
Alternatives to SalonBiz include Vagaro, DINGG, Zenoti, Mindbody, and Mangomint. These competitors offer similar features such as appointment scheduling, point-of-sale, customer management, and reporting tools, catering to salons, spas, and wellness businesses.
Is SalonBiz legit?
SalonBiz is a legitimate software solution for salon and spa management. While it offers comprehensive features and integrations, some users report system crashes and slow customer support. Consider exploring alternatives if these are critical concerns for your business.
How much does SalonBiz cost?
I cannot find pricing information for SalonBiz. Contact SalonBiz directly to discuss product pricing and determine if it's worth the investment for your salon.
Is SalonBiz customer service good?
Customer reviews on SalonBiz's customer service are mixed. While some users praise the helpful and polite support staff, others express frustration with slow response times, extensive troubleshooting requests, and the inability to receive real-time support. Several users mention frequent system crashes and difficulties getting timely assistance for resolving these and other glitches.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.