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Revel Systems description
Revel Systems provides iPad-based point-of-sale (POS) systems designed for restaurants, bars, and retail businesses of all sizes. Their cloud-based platform aims to streamline operations by integrating sales, inventory, customer data, and more into a single dashboard. Revel Systems emphasizes flexibility and customization, allowing businesses to choose integrations and features that suit their specific needs. They also prioritize mobile accessibility, enabling management and order taking from virtually anywhere.
Who is Revel Systems best for
Revel Systems is an iPad-based POS system ideal for restaurants, bars, and retailers. Its cloud-based platform offers sales, inventory, and customer data management, praised for its user-friendly interface and real-time reporting. However, users note high fees and occasional bugs. Best for businesses needing a customizable, mobile solution, but consider alternatives if budget is a primary concern.
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Best fit for small to medium businesses seeking a mobile POS.
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Strong fit for retail and hospitality businesses.
Revel Systems features
| Supported Revel Systems supports creating and managing employee work schedules, including customization and time management integration. |
| Supported Revel Systems stores customer contact details, including name, address, and email. |
| Supported Revel Systems allows employees to clock in and out for tracking work hours. |
| Supported Revel Systems offers detailed reports on sales, payments, inventory, and customer behavior. |
| Supported Revel Systems supports offline transactions, syncing is implied but not explicitly stated. |
| Supported Revel Systems integrates with CRM and ERP systems, streamlining processes and centralizing customer data. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Revel Systems reviews
We've summarised 507 Revel Systems reviews (Revel Systems GetApp reviews, Revel Systems Software Advice reviews, Revel Systems TrustPilot reviews, Revel Systems Capterra reviews and Revel Systems G2 reviews) and summarised the main points below.
- User-friendly POS interface on iPads is generally praised for its intuitive design.
- Real-time sales tracking and reporting features provide valuable business insights.
- Cloud-based system allows for remote access to data and management functions.
- Highly customizable system can be tailored to fit diverse business needs.
- System continues to operate in offline mode for cash transactions when internet is down.
- High monthly subscription fees and numerous extra costs for basic features like data access and integrations.
- Poor data retention and reporting customization options require contacting customer support.
- Frequent system bugs, glitches, and syncing issues disrupt service and frustrate users.
- Confusing backend interface and time-consuming setup process create a steep learning curve.
- Lack of proactive customer service and long wait times for support resolution.
Revel Systems pricing
The commentary is based on 53 reviews from Revel Systems Capterra reviews, Revel Systems G2 reviews, Revel Systems GetApp reviews, Revel Systems Software Advice reviews and Revel Systems TrustPilot reviews.
Revel Systems' pricing is a recurring concern. Reviews cite unexpected fees for data access, API use, and other add-ons, pushing overall costs significantly higher than anticipated. Hidden fees and automatic contract renewals contribute to negative pricing sentiment. Many users feel trapped by escalating costs.
Users sentiment
Revel Systems alternatives
CraverMore focused on online ordering and branded mobile apps for restaurants. Has less momentum.Read more
FaturahBetter suited for smaller restaurants. A Revel Systems competitor and alternative, Faturah has less momentum.Read more
MarginEdgeBetter for managing restaurant finances with real-time cost insights. Higher ratings and positive user reviews mention helpful customer support. Has more momentum currently. More focused on financial management tools than POS features.Read more
POS & POSBetter for smaller businesses in various sectors like retail, hospitality, consumer goods, and manufacturing. Easier to use and implement. More affordable.Read more
FishbowlBetter for inventory management and accounting integrations. A Revel Systems competitor focusing on data-driven insights for smarter business decisions. Not iPad-based.Read more
ConsignCloudBetter for consignment and resale businesses. More user-friendly and has better customer support. Offers a mobile-friendly web interface.Read more
Revel Systems FAQ
What is Revel Systems and what does Revel Systems do?
Revel Systems is a cloud-based iPad point-of-sale (POS) system for restaurants, bars, and retail businesses. It offers features like sales tracking, inventory management, customer relationship management (CRM), and employee scheduling. Revel Systems aims to streamline operations and improve efficiency through a customizable and mobile platform.
How does Revel Systems integrate with other tools?
Revel Systems integrates with CRM and ERP systems, streamlining data centralization and processes. It also offers integrations that support various business needs, enhancing its flexible and customizable platform. This allows businesses to tailor their POS system to their specific operational requirements.
What the main competitors of Revel Systems?
Revel Systems' top competitors include Square POS, Toast POS, Lightspeed POS, and Clover POS. These alternatives offer similar features like point-of-sale functionality, inventory management, and reporting, catering to various business sizes and types.
Is Revel Systems legit?
Yes, Revel Systems is a legitimate iPad POS system provider. However, user reviews on platforms like G2, Capterra, and TrustPilot reveal mixed experiences. While some praise the intuitive interface and real-time reporting, others cite high costs, system bugs, and poor customer service. Potential customers should carefully weigh these factors.
How much does Revel Systems cost?
Revel Systems doesn't publicly disclose pricing information. Contact their sales team for a custom quote based on your specific business needs and desired features.
Is Revel Systems customer service good?
Revel Systems' customer service receives negative feedback. Users report long wait times, unhelpful support staff, and difficulty resolving complex issues beyond basic troubleshooting. While some appreciate the staff's positive attitude, many find them inefficient and lacking the expertise to address their concerns.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.