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Razorpay description
Razorpay is an Indian payment processing software that helps businesses manage online transactions. It offers a suite of products like payment gateways, subscription management, and vendor payouts, covering online, in-store, and international payments. Businesses can access various payment methods like cards, UPI, and popular Indian wallets. Razorpay also offers business banking solutions including current accounts, payroll automation, and credit lines through its RazorpayX platform. Primarily serving Indian businesses, it stands out with its comprehensive financial tools and focus on the Indian market.
What companies are using Razorpay?
Who is Razorpay best for
Razorpay is a comprehensive payment gateway tailored for Indian businesses. It simplifies online transactions, automates payroll, and offers credit lines. While praised for its diverse payment options and initial ease of use, users have noted slow customer support and a complex onboarding process. Despite these drawbacks, Razorpay remains a popular choice for businesses seeking a robust financial solution within the Indian market.
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Best for small, medium, and enterprise businesses.
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Ideal for E-commerce, Retail, Education, Media, Software, and Marketing businesses.
Razorpay features
| Supported Razorpay offers various payout methods like IMPS, UPI, and bank transfers, supporting both single and bulk payouts. |
| Supported Razorpay supports creating, updating, canceling, and tracking subscriptions. |
| Supported Razorpay offers current accounts with features like cheque books and payroll integration. |
| Supported Razorpay accepts payments via cards, netbanking, UPI, wallets, and international gateways. |
| Supported Razorpay automates payroll processing, compliance filings, and salary calculations. |
| Supported Razorpay accepts payments from customers worldwide in 160+ currencies. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Razorpay reviews
We've summarised 192 Razorpay reviews (Razorpay GetApp reviews, Razorpay Capterra reviews and Razorpay G2 reviews) and summarised the main points below.
- Multiple payment options available, including UPI, cards, and wallets.
- Easy initial implementation and integration with platforms like WordPress.
- Secure payment gateway, trusted by customers.
- Comprehensive financial tools suitable for Indian businesses.
- Real-time transaction monitoring and reporting features.
- Slow customer support responses, often with delays.
- Difficult onboarding process for new users, with crucial features locked initially.
- Frequent UI/UX updates that worsen the user experience.
- High transaction fees, especially compared to competitors offering 0% on UPI.
- Inconsistent payment processing, with occasional stuck or delayed transactions.
Razorpay pricing
The commentary is based on 35 reviews from Razorpay Capterra reviews and Razorpay G2 reviews.
Razorpay's pricing is generally considered competitive, with affordable transaction fees. However, some users find the fees slightly high compared to other gateways, particularly for smaller businesses or international transactions. Others appreciate the transparent pricing structure and lack of hidden fees.
Users sentiment
See the Razorpay pricing page.
Payment Processing
Razorpay's payment processing service charges a 2% platform fee on all transactions.
Razorpay alternatives
Paytm BusinessHas wider adoption and brand recognition in India. Serves a broader range of industries. Offers POS billing software and business loans.Read more
PayPalBetter suited for international businesses. Has broader global reach and supports more currencies. Growing faster than Razorpay regarding website traffic. A strong Razorpay competitor and PayPal alternative for global transactions.Read more
KredilyBetter for smaller businesses in India seeking free HR and payroll software. More focused on core HR functionalities like attendance and leave management. A Razorpay competitor with a freemium model.Read more
BILL AP/ARBetter fit for US-based businesses. Focuses on automating accounts payable and receivable workflows, expense management, and budgeting. Integrates with accounting software.Read more
EasebuzzEasebuzz has less momentum than Razorpay. It supports ACH and accounts payable features. Easebuzz lacks reviews from verified users, unlike Razorpay, a popular Razorpay alternative and competitor.Read more
Razorpay FAQ
What is Razorpay and what does Razorpay do?
Razorpay is an Indian payment gateway solution offering a suite of financial products for businesses. It enables online, in-store, and international payments, supporting various methods like cards, UPI, and Indian wallets. Razorpay also provides business banking solutions, payroll automation, and credit lines through its RazorpayX platform.
How does Razorpay integrate with other tools?
Razorpay integrates with various platforms, including popular e-commerce platforms like Shopify and WooCommerce. It also integrates with accounting software and other business tools, enabling streamlined financial operations. This allows businesses to manage transactions, subscriptions, and other financial tasks efficiently within their existing workflows.
What the main competitors of Razorpay?
Alternatives to Razorpay include Easebuzz, a similar Indian payment gateway, and Bill.com, catering to US-based SMBs. For larger enterprises, Coupa, SAP Concur, and NetSuite offer broader financial management solutions. MaestroPayment focuses on international contractor payments.
Is Razorpay legit?
Razorpay is a legitimate payment gateway widely used in India. It offers various payment options and business banking solutions. While trusted by many for its comprehensive tools, some users report slow customer support and high transaction fees. Consider these factors when evaluating if Razorpay is safe and suitable for your business.
How much does Razorpay cost?
Razorpay's payment processing costs 2% per transaction plus 18% GST. For businesses processing over ₹5 Lakh monthly, custom pricing is available. Contact Razorpay for a tailored quote and to explore if its product pricing is worth it for your needs.
Is Razorpay customer service good?
Razorpay's customer service receives mixed reviews. While some users praise the helpfulness and variety of support channels, others express frustration with slow response times, unhelpful agents, and unresolved issues, especially with technical support. Several users report delayed ticket resolution and unhelpful canned responses.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.