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Onfleet description
Onfleet is a delivery management software that helps businesses streamline their local delivery operations. It offers tools for route optimization, driver dispatching, real-time tracking, and customer notifications. Onfleet caters to various industries, including grocery, food, and e-commerce, and is suitable for businesses of all sizes wanting improved delivery efficiency and customer satisfaction.
Who is Onfleet best for
Onfleet is a delivery management software that streamlines local delivery operations. Businesses and their customers appreciate its real-time driver tracking and ETA updates. Useful features include route optimization, proof of delivery, and a user-friendly interface. However, some users have noted integration issues and occasional bugs. It's ideal for businesses of all sizes in delivery-centric industries looking to boost efficiency and customer satisfaction.
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Best for small, medium, and large businesses seeking streamlined delivery operations.
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Ideal for e-commerce, retail, food delivery, logistics, and other delivery-focused industries.
Onfleet features
| Supported Onfleet offers real-time driver tracking with live location updates and accurate ETAs. |
| Supported Onfleet offers advanced route planning and optimization using AI and real-time data. |
| Supported Onfleet automatically optimizes routes based on distance, traffic, and delivery time windows. |
| Supported Onfleet supports assigning and optimizing routes for multiple drivers. |
| Supported Onfleet provides automated customer notifications with real-time updates and ETAs. |
| Supported Onfleet supports real-time tracking of vehicles, providing live location updates. |
| Supported Onfleet offers proof of delivery with signatures, photos, and timestamps. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Onfleet reviews
We've summarised 216 Onfleet reviews (Onfleet Capterra reviews and Onfleet G2 reviews) and summarised the main points below.
- Real-time driver tracking and ETA updates, appreciated by both businesses and customers.
- User-friendly interface for drivers and dispatchers.
- Easy route optimization and task management.
- Proof of delivery features, including photo uploads and signatures.
- Seamless integration with various platforms via API.
- High cost, especially with add-on features like Predictive ETA.
- Integration issues with certain POS systems (e.g., Blaze, Treez).
- Occasional bugs and glitches, such as freezing, inaccurate data, and routing errors.
- Limited mobile app functionality for dispatchers.
- Lack of a "return to base" feature for route optimization.
Onfleet pricing
The commentary is based on 15 reviews from Onfleet Capterra reviews and Onfleet G2 reviews.
While Onfleet offers valuable features like efficient routing and real-time tracking, many reviewers express concerns about its pricing, citing increases and high costs relative to usage. Some find the pricing structure too expensive for smaller businesses or limited use cases.
Users sentiment
See the Onfleet pricing page.
Onfleet alternatives
Locate2uHas more momentum and higher rated on G2. No user reviews available yet. Less industry-specific information is available for Locate2u as an Onfleet alternative.Read more
PandoBetter for managing shipping for large enterprises, especially in manufacturing and consumer goods. Focuses on transportation management, rate negotiation, and cost tracking, leveraging AI for automation and data analysis.Read more
FarEyeBetter suited for larger enterprises. Has more momentum based on website traffic and employee growth. Lower rated by users. FedEx integration. Reporting and analytics features.Read more
QuickBooks OnlineBetter for accounting and financial management. A QuickBooks Online alternative for delivery management. More suitable for businesses focused on financial reporting and accounting tasks.Read more
Descartes MacroPointBetter for freight tracking across wider carrier networks. More suitable for larger businesses focused on supply chain visibility and freight management. Higher rated by users on G2.Read more
Onfleet FAQ
What is Onfleet and what does Onfleet do?
Onfleet is a delivery management software that optimizes last-mile delivery operations. It provides real-time tracking, route optimization, automated notifications, and proof of delivery, boosting efficiency and customer satisfaction for businesses of all sizes, particularly in industries like e-commerce and food delivery.
How does Onfleet integrate with other tools?
Onfleet integrates seamlessly with various platforms through its API. This includes popular e-commerce platforms, CRM systems, and other business tools, enabling efficient data flow and automation. Users praise these integrations for streamlining workflows.
What the main competitors of Onfleet?
Onfleet's main competitors include Locate2u, Dispatch Science, and FarEye. These alternatives offer similar delivery management features like route optimization, driver tracking, and customer notifications. ShipStation focuses more on e-commerce shipping, while Freightview specializes in freight management.
Is Onfleet legit?
Yes, Onfleet is a legitimate delivery management software. It's known for its real-time tracking and user-friendly interface. However, some users find it expensive and experience occasional bugs.
How much does Onfleet cost?
Onfleet doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific business needs and to determine if Onfleet is worth the investment for you.
Is Onfleet customer service good?
Onfleet's customer service receives positive feedback. Users highlight the helpful and responsive support team, quick issue resolution, and valuable assistance during onboarding and implementation. A user mentioned a price increase and reduced support, but this appears to be an isolated case.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.