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GoFundMe description
GoFundMe is the world's leading online fundraising platform that allows individuals, groups, and organizations to raise money for a wide range of needs. From personal emergencies and celebrations to charitable causes and community projects, GoFundMe provides a user-friendly platform for creating fundraising campaigns, sharing stories, and collecting donations. With a focus on trust and transparency, GoFundMe offers a simple fee structure and a dedicated team to ensure funds are securely managed and delivered to the intended recipients.
Who is GoFundMe best for
GoFundMe is the world's leading online fundraising platform, empowering individuals and organizations to raise money for various causes. Users praise its ease of use and wide reach, while some dislike the high fees and occasional customer support delays. Best for those seeking a simple platform with global access, but consider alternatives if fees are a primary concern.
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Best for small, medium, and large organizations.
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Ideal for Healthcare, Finance, Consumer Goods, Manufacturing, Education, Real Estate, Media & Entertainment, Software, Non-profit, Energy, and Marketing.
GoFundMe features
| Supported GoFundMe allows accepting donations online via forms and customizable donate buttons. |
| Supported GoFundMe supports peer-to-peer fundraising, allowing supporters to create individual pages and teams. |
| Supported GoFundMe allows personalized thank you messages and provides email templates for external communication. |
| Supported GoFundMe allows creating and managing online donation forms, primarily for crowdfunding. |
| Supported GoFundMe allows creating and customizing campaigns with title, description, media, and goals. |
| Supported GoFundMe allows tracking donation history, especially for verified charities. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
GoFundMe reviews
We've summarised 124 GoFundMe reviews (GoFundMe GetApp reviews, GoFundMe TrustPilot reviews, GoFundMe Capterra reviews and GoFundMe G2 reviews) and summarised the main points below.
- Easy-to-use platform for setting up and managing fundraisers.
- Wide reach and global access for fundraising campaigns.
- Effective for various fundraising needs, from personal to charitable.
- Fast payment processing and easy donor management.
- Excellent customer service experiences with helpful and responsive representatives.
- High platform fees (around 8%) are a recurring concern.
- Slow response times from customer support, sometimes taking weeks.
- Difficulty contacting a human representative for support.
- Occasional issues with donation processing and refunds.
- Limited customization options for fundraising pages.
GoFundMe pricing
The commentary is based on 12 reviews from GoFundMe Capterra reviews, GoFundMe G2 reviews, GoFundMe GetApp reviews and GoFundMe TrustPilot reviews.
GoFundMe's platform fee structure is a common concern. While users appreciate the ease of fundraising and broad reach, many find the percentage-based fees excessive, especially for non-profits. Some users have found alternative platforms with lower fees or no credit card processing fees.
Users sentiment
See the GoFundMe pricing page.
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GoFundMe has a free plan.
Individual/business
This plan deducts a transaction fee of 2.9% + $0.30 per donation.
Certified charity
This plan deducts a transaction fee of 2.2% + $0.30 per donation.
GoFundMe alternatives
DonorPerfectBetter for managing donations, pledges, and donor relationships. More focused on non-profit organizations.Read more
Snap! RaiseBetter for groups, especially in education. Easier to use, with better customer service. Higher platform fees (20% vs 2.9% + $0.30).Read more
RallyUpBetter for organizations seeking diverse fundraising options like auctions and raffles. Free to use with optional premium features. Highly rated for customer support and ease of use. GoFundMe competitor and alternative.Read more
ChMeetingsBetter for church management, with positive pricing sentiment and high user ratings.Read more
GoFundMe FAQ
What is GoFundMe and what does GoFundMe do?
GoFundMe is the world's leading online fundraising platform, enabling individuals and organizations to raise money for various causes. It offers tools to create campaigns, share stories, and collect donations easily, with a focus on trust and transparency. GoFundMe facilitates fundraising for personal needs, charitable causes, and community projects.
How does GoFundMe integrate with other tools?
GoFundMe primarily focuses on facilitating donations through its platform. While it offers features like personalized messaging and donation tracking, it doesn't advertise integrations with other tools. For robust integrations, consider alternatives like DonorPerfect or Keela.
What the main competitors of GoFundMe?
GoFundMe's main competitors include Kickstarter for creative projects, DonorPerfect and Keela for non-profit fundraising, and Whydonate and Snap! Raise as general fundraising platforms. DonorDock also competes, focusing on smaller non-profits.
Is GoFundMe legit?
GoFundMe is generally considered a legitimate platform for fundraising. It's known for its ease of use and wide reach, enabling various fundraising campaigns. However, be aware of potential drawbacks like high fees and occasional customer service delays. For more information on GoFundMe's safety, research "is GoFundMe safe".
How much does GoFundMe cost?
GoFundMe's pricing for individuals and businesses is 2.9% + $0.30 per donation. Certified charities benefit from a reduced rate of 2.2% + $0.30 per donation. No subscription fees apply, making it a cost-effective fundraising solution.
Is GoFundMe customer service good?
GoFundMe's customer service receives mixed reviews. While many users praise the helpful and responsive support representatives, others report slow response times, difficulty reaching a human, and unhelpful automated responses. Some customers mention quick resolutions, while others describe frustrating experiences with unhelpful staff.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.