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GoCardless description
GoCardless is a payment processing system that helps businesses accept payments directly from customers' bank accounts. It's ideal for recurring payments like subscriptions, but also works for one-time invoices. With lower fees than credit cards and features to reduce late payments, GoCardless saves you money and admin time. It integrates with popular accounting software or works independently through their dashboard. Over 75,000 businesses, including big names and smaller companies, use GoCardless across the globe.
Who is GoCardless best for
GoCardless simplifies recurring payments for small and medium businesses. Users praise its easy setup, Xero integration, and low fees, but some report support challenges. It's perfect for subscription services or businesses with regular invoicing, offering a streamlined, cost-effective solution.
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Best for small to medium-sized businesses needing recurring billing.
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Ideal for subscription-based businesses and service providers.
GoCardless features
| Supported GoCardless integrates with various accounting software like Xero, Sage, and QuickBooks. |
| Supported GoCardless automates recurring billing, charging customers at predefined intervals. |
| Supported GoCardless supports failed payment handling and notifies users and admins. |
| Supported GoCardless accepts payments from customers in various countries and currencies. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
GoCardless reviews
We've summarised 305 GoCardless reviews (GoCardless G2 reviews) and summarised the main points below.
- Easy to set up and use
- Seamless integration with Xero
- Automates recurring payments effectively
- Low fees compared to credit cards
- Good reporting features
- Difficult to get in touch with support
- Account randomly flagged and deactivated
- Money held for long periods with no explanation
- Onboarding and implementation process is cumbersome
- Fees unclear, especially for international payments
GoCardless pricing
The commentary is based on 56 reviews from GoCardless G2 reviews.
GoCardless offers competitive pricing for direct debit processing, especially for small businesses. While some users find the fees reasonable and capped, others, particularly high-volume businesses, consider them expensive, especially with recent increases and added fees for refunds and failed payments. Several users praise the capped transaction fees as a cost-effective solution.
Users sentiment
See the GoCardless pricing page.
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GoCardless has a free trial.
Standard
Collect one-off and recurring payments seamlessly, collect international payments, integrate with 350+ partner softwares, include branding on the customer sign-up form.
Advanced
All Standard benefits plus reduce failed payments, verify new customers' bank account details, design a tailored customer experience.
Pro
All Standard and Advanced benefits plus prevent fraud, resolve fraud by monitoring and challenging chargebacks.
Custom
All Standard, Advanced and Pro benefits plus dedicated end-to-end customer success, unlock discounts, option to commit volume or pay as you go.
GoCardless alternatives
BILL AP/ARBetter for financial operations management including AR/AP. A GoCardless alternative for US-based businesses. Caters to a wider range of industries. Has grown faster. Users find it easier to use, but dislike syncing issues and customer support.Read more
Braintree DirectBetter for e-commerce and software companies. Has significantly more momentum. Supports more payment methods. However, users report significant customer support issues and problems with account closures and withheld funds. A GoCardless alternative to consider.Read more
NetSuiteBetter for larger businesses. Wider industry application, particularly suited for finance, retail, and professional services. Has more momentum. Broader features encompassing CRM, inventory, and sales. More comprehensive, but potentially more complex to implement and learn.Read more
SAP ConcurBetter for enterprise companies. More industry coverage. Focuses on travel and expense management. Has more website traffic momentum but slower employee growth. Higher ratings on Capterra and Glassdoor.Read more
PlutoBetter for mid-size and large businesses. More suitable for companies in the Middle East and North Africa. Focuses on spend management, including corporate cards and expense reimbursements. Has faster employee growth momentum and higher customer satisfaction. Offers easier implementation and better customer service.Read more
MaestroPaymentBetter for medium-sized businesses focused on international contractor payments. Offers highly-rated customer service and transparent, affordable pricing. GoCardless alternative for managing a global workforce.Read more
GoCardless FAQ
What is GoCardless and what does GoCardless do?
GoCardless is a global payment platform that automates the collection of recurring and one-time payments directly from customers' bank accounts. It integrates with popular accounting software, offers lower fees than credit cards, and reduces late payments, saving businesses time and money.
How does GoCardless integrate with other tools?
GoCardless integrates with accounting software like Xero, Sage, and QuickBooks. It also supports features like automated recurring billing, failed payment handling, and international payments in various currencies.
What the main competitors of GoCardless?
GoCardless competitors include BILL, Braintree, and NetSuite. These alternatives offer similar features such as recurring billing and integrations with accounting software. Other competitors like SAP Concur and Pluto focus on spend management and expense processing.
Is GoCardless legit?
Yes, GoCardless is a legitimate and safe payment processing system used by thousands of businesses. It's known for simplifying recurring payments and integrating with accounting software. However, some users have reported difficulties with customer support and occasional account issues.
How much does GoCardless cost?
GoCardless pricing starts at 1% + £/€0.20 per transaction for the Standard plan. The Advanced plan is 1.25% + £/€0.20, and the Pro plan is 1.4% + £/€0.20. Custom pricing is available for large businesses. Add-on features like Success+ and Protect+ incur extra costs, but specific pricing is not publicly available.
Is GoCardless customer service good?
GoCardless's customer service receives mixed reviews. While some users praise the helpful and efficient support, others report difficulty contacting support, long wait times, and unhelpful responses. Some have experienced account deactivation with no communication from GoCardless.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.