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Glean description
Glean is an AI-powered search tool designed for mid-size to large companies. It goes beyond simple keyword searches by understanding the context of your request and your company's data. This allows Glean to deliver highly relevant search results across various internal systems, helping you find information quickly. Glean integrates with popular workplace apps, making it easy to adopt and use. It aims to save employees time and frustration by streamlining information access within a company.
What companies are using Glean?
Who is Glean best for
Glean is an AI-powered search solution designed for mid-size to large businesses. It allows employees to quickly find information across various internal systems, such as Slack, Google Docs, and Zendesk. Users praise Glean’s speed, ease of use, and relevant search results. However, some users mention limited customization options and the need for more granular access control.
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Best for medium to large companies.
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Suitable for various industries.
Glean features
| Supported Glean integrates with many platforms for smooth content transfer and workflow continuity. |
| Supported Glean offers related search suggestions via its Autocomplete feature. |
| Supported Glean uses AI to improve search relevance, offer suggestions, and personalize results. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Ease of Implementation
Glean reviews
We've summarised 134 Glean reviews (Glean G2 reviews) and summarised the main points below.
- Excellent search functionality with highly relevant results across various internal systems like Zendesk, Jira, Confluence, Google Docs, and Slack.
- User-friendly interface that is easy to navigate and use.
- Seamless integration with popular workplace apps, making it easy to adopt and use.
- Time-saving as it streamlines information access, reducing time spent searching for documents and information.
- Frequently praised for its speed and performance, delivering search results faster than native platforms.
- Limited customization options for end-users regarding search in data sources and homepage content.
- Access control should be more granular, with options for AD, team, location, department, Google Groups, and Slack channel levels.
- Minimal user usage insights in dashboards. Data source clicks, Workhub widget view/clicks ratio is missing. No insights on ingestion failure or document count. More self-serve abilities are needed.
- Integrations with Firefox can be difficult, and some things tend to stop working - better testing across multiple browsers would be good to have.
- Slack integrations are not as easy as they should be.
Glean pricing
The commentary is based on 1 reviews from Glean G2 reviews.
Glean is considered a worthwhile investment due to its time-saving capabilities. While specific pricing isn't available in reviews, users highlight its value and efficiency, suggesting a positive return on investment. Contact Glean for detailed pricing information.
Users sentiment
Glean alternatives
Leena AI Autonomous AgentBetter for automating HR tasks and internal support requests. Has broader language support and growing faster. A Leena AI Autonomous Agent alternative for those prioritizing chatbot functionality.Read more
AtoliaBetter for team communication and project management. Atolia is growing faster and offers a broader set of collaboration features like client portals and live chat. However, it has some performance issues and limited functionality compared to specialized tools. It's a Glean alternative for those prioritizing all-in-one solutions.Read more
AlgoliaBetter for ecommerce and retail. Caters to businesses of all sizes. Has slower momentum. Lower ratings on Glassdoor. Users report a steeper learning curve and difficulties with pricing and multi-index search.Read more
Mindbreeze InSpireMindbreeze InSpire has broader industry applicability and website traffic is growing faster, but Glean is growing faster in terms of employee count on LinkedIn. Glean also has more user reviews available.Read more
Google Cloud DialogflowBetter for creating conversational AI interfaces, like chatbots. Suited for businesses of all sizes seeking improved customer service and streamlined operations through natural user interactions.Read more
DashworksHas broader industry applicability. Shows slower growth and has some reported issues with information accuracy and response times.Read more
Glean FAQ
What is Glean and what does Glean do?
Glean is an AI-powered enterprise search solution designed for fast and efficient information retrieval. It understands context and company data to deliver highly relevant results across various internal systems. Glean integrates with popular workplace apps, improving knowledge access and saving employees time.
How does Glean integrate with other tools?
Glean integrates with numerous platforms, including popular workplace apps like Slack, Google Docs, Zendesk, Jira, and Confluence, ensuring smooth content transfer and workflow continuity. This allows for a centralized access point for information across various systems.
What the main competitors of Glean?
Glean's main competitors include Algolia, Dashworks, Mindbreeze InSpire, and Guru. These alternatives offer similar AI-powered search capabilities for enterprise knowledge management, focusing on efficient information retrieval across various platforms. Elastic Enterprise Search also presents a comparable solution for robust search experiences.
Is Glean legit?
Glean is a legitimate AI-powered enterprise search tool. User reviews praise its speed, ease of use, and relevant search results across various platforms. It's considered safe and reliable for businesses seeking efficient knowledge access.
How much does Glean cost?
Glean doesn't publicly disclose pricing information. Contact their sales team for a customized quote based on your specific needs. Consider reaching out to Glean to discuss product pricing and determine if it's worth the investment for your organization.
Is Glean customer service good?
Glean's customer service receives positive feedback. Reviewers mention the support team's professionalism, prompt responses, and helpfulness in setting up the product. They are described as engaged and interested in helping users build a better experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.