Genea Security is a cloud-based security system that manages building access for employees and visitors. It allows you to control physical keys and issue mobile keys, all while tracking access activity from a central dashboard. Genea integrates with other systems like video surveillance and employee directories for a streamlined experience. Their non-proprietary hardware system aims to avoid locking you into costly upgrades. Genea prides itself on 24/7 customer support and a high customer retention rate.
Who is Genea Security best for
Genea Security offers a cloud-based access control system ideal for small to midsize businesses looking to modernize building security. Users praise its easy-to-use interface, real-time monitoring, and comprehensive features like mobile credentials and visitor management. However, some have reported mobile app reliability issues and occasional system outages. Consider Genea if you prioritize user-friendly access control and remote management capabilities.
Best for small to mid-sized businesses needing flexible access control.
Suitable for various industries focused on modernizing access control and enhancing security.
Genea Security features
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Supported
Genea supports mobile access control via its mobile app and integrations like Apple Wallet.
Supported
Genea Security supports activity logging for auditing and security monitoring.
Supported
Genea supports key cards and fobs, alongside mobile keys, for access control.
Supported
Genea supports access control policies based on roles, permissions, and attributes.
Supported
Genea fully satisfies visitor management requirements, including check-in, notifications, and reporting.
Supported
Genea integrates with various third-party security systems, including video surveillance and identity management.
Qualities
We evaluate the sentiment that users express about non-functional aspects of the
software
Ease of Use
Strongly positive
+1
Genea Security reviews
We've summarised 85 Genea Security reviews (Genea Security G2 reviews) and
summarised the main points below.
Pros of Genea Security
Easy to use and manage user access, including adding, removing, and scheduling access.
Real-time monitoring and remote access capabilities through the mobile app and web portal.
User-friendly interface and intuitive dashboard for managing access control.
Excellent customer support, readily available through chat and responsive to user inquiries.
Comprehensive access control features, such as mobile credentials, visitor management, and attendance tracking.
Cons of Genea Security
Mobile app is unreliable and slow, sometimes requiring restarts or multiple attempts to unlock doors.
Inconsistent iOS compatibility, with certain versions experiencing persistent issues.
Additional costs for features like Apple Watch key access and some integrations.
Occasional system outages and slow support response times, sometimes up to 3 hours.
Difficulty integrating with some building security systems, leading to overlapping badge numbers and access issues.
Genea Security pricing
The commentary is based on 5 reviews from Genea Security G2 reviews.
Genea Security's pricing is generally considered expensive, with some users mentioning extra charges for certain features like Apple Watch key access. However, some reviewers find the cost reasonable considering the features and support offered. Others note the initial installation cost can be high.
Users sentiment
Strongly negative
-1
Genea Security alternatives
Microsoft Defender for Cloud
Better for cloud security posture management across various cloud platforms. Not focused on physical access control. Has broader industry applicability including Healthcare, Consumer Goods, Manufacturing, Hospitality, Software/IT, and Automotive. Is growing faster.
Better for small businesses and specific sectors like Healthcare, Manufacturing, and Education. Higher customer and user ratings. Has grown its team more aggressively. Offers more flexible credential options like smartwatches and legacy system integrations. Users praise its ease of use and helpful customer support.
Better for compliance automation and managing various security standards. A better Genea security alternative for small and medium businesses needing compliance solutions. Has significantly more momentum currently.
More suitable for organizations seeking integrated video security, access control, and environmental monitoring within a unified platform. Has stronger momentum in terms of employee growth. A Genea alternative or competitor.
Better for cloud security posture management, threat detection, and regulatory compliance. Focuses on AI-powered cloud workload protection, ideal for software/IT, finance, and e-commerce. Has more website traffic momentum.
What is Genea Security and what does Genea Security do?
What is Genea Security and what does Genea Security do?
Genea Security offers a cloud-based access control system managing employee and visitor access through mobile and physical keys. It provides a centralized dashboard for tracking access activity and integrates with other security systems. Genea focuses on non-proprietary hardware and boasts 24/7 customer support.
How does Genea Security integrate with other tools?
How does Genea Security integrate with other tools?
Genea Security integrates with various third-party systems, including video surveillance, employee directories, and identity management platforms. This streamlines security operations and enhances access control functionalities. They also offer integrations for mobile access via their app and Apple Wallet.
What the main competitors of Genea Security?
What the main competitors of Genea Security?
Alternatives to Genea Security include Kisi, which offers similar cloud-based access control, and Microsoft Defender for Cloud, focusing on broader cloud security. Other competitors like Vanta specialize in compliance automation, while Lacework offers AI-powered cloud security posture management.
Is Genea Security legit?
Is Genea Security legit?
Yes, Genea Security is a legitimate cloud-based access control system. User reviews praise its ease of use and comprehensive features. However, some users have reported mobile app reliability issues and occasional system outages. If you are considering Genea, ensure its mobile access features meet your needs and be aware of potential integration challenges.
How much does Genea Security cost?
How much does Genea Security cost?
Genea Security does not publicly disclose pricing information. Contact their sales team for a custom quote based on your specific security needs.
Is Genea Security customer service good?
Is Genea Security customer service good?
Genea Security's customer support receives mixed reviews. While many users praise the responsive and helpful chat support and knowledgeable staff, others report slow response times, sometimes up to 3 hours. Some users also mention disconnects between Genea and building management during onboarding.
Reviewed by
MK
Michal Kaczor
CEO at Gralio
Michal has worked at startups for many years and writes about topics relating to software selection and IT
management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs
of any business and find solutions to its problems.
TT
Tymon Terlikiewicz
CTO at Gralio
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech
department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX,
HR, Payroll, Marketing automation and various developer tools.