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Freshservice Gmail Gadget for G Suite description
Freshservice Gmail Gadget for G Suite is an extension that integrates Freshservice, a customer support platform, with your Gmail inbox. This allows you to manage customer support tickets directly within your email. You can view ticket information, reply to customers, and update ticket statuses without switching between applications. This streamlines your workflow and helps you stay on top of customer issues.
Who is Freshservice Gmail Gadget for G Suite best for
Freshservice Gmail Gadget integrates Freshservice with Gmail, allowing support teams to manage tickets directly within their inbox. This eliminates app switching, improving response times. Users appreciate the streamlined workflow for increased efficiency.
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Ideal for small to large businesses using Freshservice and Google Workspace.
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Best fit for software and IT companies needing streamlined customer support.
Freshservice Gmail Gadget for G Suite features
| Supported Integrates Freshservice with Gmail, enabling ticket management within the email client. |
| Supported Allows agents to view, respond to, and update tickets directly in their Gmail inbox. |
| Supported Enables the creation of new support tickets directly from emails in Gmail. |
| Supported Provides real-time ticket status updates within the Gmail interface. |
| Supported Integrates with Freshservice, making the Gadget available to all linked service desk agents. |
Freshservice Gmail Gadget for G Suite pricing
The commentary is based on 2 reviews from Freshservice Gmail Gadget for G Suite G2 reviews.
While Freshservice Gmail Gadget generally receives positive feedback on its functionality, some users express concern about Freshworks' pricing model, particularly the separate licensing fees for each application, which can increase overall costs.
See the Freshservice Gmail Gadget for G Suite pricing page.
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Freshservice Gmail Gadget for G Suite has a free plan.
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Freshservice Gmail Gadget for G Suite has a free trial.
Free
Shared inbox, team collaboration via threads, and an integrated knowledge base for seamless and efficient customer service
Growth
Everything in Free plus reports, real-time dashboards, automation, and customer portal for comprehensive and efficient service management
Pro
Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms
Enterprise
Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more
Freshservice Gmail Gadget for G Suite alternatives
Freshworks Customer Service SuiteA better fit for businesses needing omnichannel support including phone and social media. A broader solution than the Gmail gadget.Read more
NiraBetter for data security and compliance in Google Workspace or Microsoft 365. Focuses on access management, preventing unauthorized sharing, and data loss prevention.Read more
HiverBetter for larger businesses needing advanced email management and multi-channel support features within Gmail. Offers shared inbox, live chat, and omnichannel communication features, unlike the basic ticket management of the alternative. Hiver has broader industry applicability.Read more
FreshdeskA better fit for companies looking for omnichannel support and AI-powered automation. More broadly applicable across various industries.Read more
AvePoint Multi-SaaS Cloud BackupBetter for enterprise backup and recovery across multiple SaaS platforms. Focuses on data security and recovery, not customer service management. Has more momentum but lower ratings.Read more
PylonBetter for managing support across various channels, including Slack and Microsoft Teams. It has significantly more momentum than Freshservice Gmail Gadget. Caters to growing B2B SaaS companies.Read more
Freshservice Gmail Gadget for G Suite FAQ
What is Freshservice Gmail Gadget for G Suite and what does Freshservice Gmail Gadget for G Suite do?
Freshservice Gmail Gadget for G Suite enhances customer support by integrating Freshservice with Gmail. It allows agents to manage tickets directly within their inbox, viewing details, responding to customers, and updating statuses without leaving Gmail. This streamlines workflow and improves response times.
How does Freshservice Gmail Gadget for G Suite integrate with other tools?
Freshservice Gmail Gadget integrates with Freshservice and Gmail, allowing support agents to manage tickets directly within their Gmail inbox. It enables viewing ticket information, replying to customers, and updating ticket statuses without leaving Gmail.
What the main competitors of Freshservice Gmail Gadget for G Suite?
Alternatives to Freshservice Gmail Gadget include Freshworks Customer Service Suite, Hiver, and Freshdesk. These tools offer similar Gmail integration and customer support features, allowing for streamlined workflows and efficient ticket management within the email client.
Is Freshservice Gmail Gadget for G Suite legit?
Freshservice Gmail Gadget for G Suite is a safe and legitimate tool. It integrates Freshservice with Gmail, allowing you to manage customer support tickets directly within your email for increased efficiency. It's especially helpful for businesses using Google Workspace and Freshservice.
How much does Freshservice Gmail Gadget for G Suite cost?
Freshservice's Gmail Gadget is included as part of the Freshservice platform. Freshservice offers a free plan, while paid plans start at $15/agent/month for Growth, $49/agent/month for Pro, and $79/agent/month for Enterprise. A 21-day free trial is also available.
Is Freshservice Gmail Gadget for G Suite customer service good?
Based on reviews, Freshservice Gmail Gadget helps centralize customer communications and streamlines workflows by reducing the need to switch between tabs. However, some users have reported occasional lag, tickets not being created immediately, and a less-than-intuitive user interface.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.