Logo of Freshservice Gmail Gadget for G Suite

Freshservice Gmail Gadget for G Suite

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Company health

Employee growth
11% increase in the last year
Web traffic
No change in the last quarter
Financing
September 2019 - $484M

Ratings

G2
4.5/5
(13)
Glassdoor
3.8/5
(2301)

Freshservice Gmail Gadget for G Suite description

Freshservice Gmail Gadget for G Suite is an extension that integrates Freshservice, a customer support platform, with your Gmail inbox. This allows you to manage customer support tickets directly within your email. You can view ticket information, reply to customers, and update ticket statuses without switching between applications. This streamlines your workflow and helps you stay on top of customer issues.


Who is Freshservice Gmail Gadget for G Suite best for

Freshservice Gmail Gadget integrates Freshservice with Gmail, allowing support teams to manage tickets directly within their inbox. This eliminates app switching, improving response times. Users appreciate the streamlined workflow for increased efficiency.

  • Ideal for small to large businesses using Freshservice and Google Workspace.

  • Best fit for software and IT companies needing streamlined customer support.


Freshservice Gmail Gadget for G Suite features

Type in the name of the feature or in your own words tell us what you need
Supported

Integrates Freshservice with Gmail, enabling ticket management within the email client.

Supported

Allows agents to view, respond to, and update tickets directly in their Gmail inbox.

Supported

Enables the creation of new support tickets directly from emails in Gmail.

Supported

Provides real-time ticket status updates within the Gmail interface.

Supported

Integrates with Freshservice, making the Gadget available to all linked service desk agents.


Freshservice Gmail Gadget for G Suite pricing

The commentary is based on 2 reviews from Freshservice Gmail Gadget for G Suite G2 reviews.

While Freshservice Gmail Gadget generally receives positive feedback on its functionality, some users express concern about Freshworks' pricing model, particularly the separate licensing fees for each application, which can increase overall costs.

See the Freshservice Gmail Gadget for G Suite pricing page.

  • Freshservice Gmail Gadget for G Suite has a free plan.

  • Freshservice Gmail Gadget for G Suite has a free trial.

Free

0

Shared inbox, team collaboration via threads, and an integrated knowledge base for seamless and efficient customer service

Growth

15

Everything in Free plus reports, real-time dashboards, automation, and customer portal for comprehensive and efficient service management

Pro

49

Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms

Enterprise

79

Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more


Freshservice Gmail Gadget for G Suite alternatives

  • Logo of Freshworks Customer Service Suite
    Freshworks Customer Service Suite
    A better fit for businesses needing omnichannel support including phone and social media. A broader solution than the Gmail gadget.
    Read more
  • Logo of Nira
    Nira
    Better for data security and compliance in Google Workspace or Microsoft 365. Focuses on access management, preventing unauthorized sharing, and data loss prevention.
    Read more
  • Logo of Hiver
    Hiver
    Better for larger businesses needing advanced email management and multi-channel support features within Gmail. Offers shared inbox, live chat, and omnichannel communication features, unlike the basic ticket management of the alternative. Hiver has broader industry applicability.
    Read more
  • Logo of Freshdesk
    Freshdesk
    A better fit for companies looking for omnichannel support and AI-powered automation. More broadly applicable across various industries.
    Read more
  • Logo of AvePoint Multi-SaaS Cloud Backup
    AvePoint Multi-SaaS Cloud Backup
    Better for enterprise backup and recovery across multiple SaaS platforms. Focuses on data security and recovery, not customer service management. Has more momentum but lower ratings.
    Read more
  • Logo of Pylon
    Pylon
    Better for managing support across various channels, including Slack and Microsoft Teams. It has significantly more momentum than Freshservice Gmail Gadget. Caters to growing B2B SaaS companies.
    Read more

Freshservice Gmail Gadget for G Suite FAQ

  • What is Freshservice Gmail Gadget for G Suite and what does Freshservice Gmail Gadget for G Suite do?

    Freshservice Gmail Gadget for G Suite enhances customer support by integrating Freshservice with Gmail. It allows agents to manage tickets directly within their inbox, viewing details, responding to customers, and updating statuses without leaving Gmail. This streamlines workflow and improves response times.

  • How does Freshservice Gmail Gadget for G Suite integrate with other tools?

    Freshservice Gmail Gadget integrates with Freshservice and Gmail, allowing support agents to manage tickets directly within their Gmail inbox. It enables viewing ticket information, replying to customers, and updating ticket statuses without leaving Gmail.

  • What the main competitors of Freshservice Gmail Gadget for G Suite?

    Alternatives to Freshservice Gmail Gadget include Freshworks Customer Service Suite, Hiver, and Freshdesk. These tools offer similar Gmail integration and customer support features, allowing for streamlined workflows and efficient ticket management within the email client.

  • Is Freshservice Gmail Gadget for G Suite legit?

    Freshservice Gmail Gadget for G Suite is a safe and legitimate tool. It integrates Freshservice with Gmail, allowing you to manage customer support tickets directly within your email for increased efficiency. It's especially helpful for businesses using Google Workspace and Freshservice.

  • How much does Freshservice Gmail Gadget for G Suite cost?

    Freshservice's Gmail Gadget is included as part of the Freshservice platform. Freshservice offers a free plan, while paid plans start at $15/agent/month for Growth, $49/agent/month for Pro, and $79/agent/month for Enterprise. A 21-day free trial is also available.

  • Is Freshservice Gmail Gadget for G Suite customer service good?

    Based on reviews, Freshservice Gmail Gadget helps centralize customer communications and streamlines workflows by reducing the need to switch between tabs. However, some users have reported occasional lag, tickets not being created immediately, and a less-than-intuitive user interface.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.