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Engie Connect description
Engie Connect helps car dealerships keep customers coming back using data from connected cars. It tracks the real-time status of vehicles, sending alerts about unusual car behavior and mileage. This allows dealerships to proactively contact customers, improving their experience and increasing retention. It's a practical tool designed for businesses, not a complex system.
Who is Engie Connect best for
Engie Connect is a practical tool that helps car dealerships improve customer retention. It monitors vehicle health, sending alerts about unusual behavior. Users praise the easy setup and helpful customer service. However, some have reported billing inaccuracies and unresponsive customer service. Ideal for dealerships focused on proactive customer communication.
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Best fit for small to mid-sized car dealerships.
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Specifically designed for the automotive industry.
Engie Connect features
| Supported Engie Connect tracks real-time vehicle status, enabling proactive customer service based on vehicle data. |
| Supported Engie Connect alerts dealerships about unusual vehicle behavior, allowing them to proactively contact customers. |
| Supported Engie Connect optimizes electric vehicle charging to meet user needs and preferences. |
| Supported Engie Connect manages charging according to market prices to help reduce electricity costs. |
| Supported Engie Connect adjusts charging power based on grid capacity and local energy production to optimize energy use. |
| Supported Engie Connect manages charging power based on grid capacity and local energy production to prevent overloads. |
| Supported Engie Connect uses load balancing to distribute charging power effectively. |
Engie Connect reviews
We've summarised 35 Engie Connect reviews (Engie Connect TrustPilot reviews and Engie Connect G2 reviews) and summarised the main points below.
- Easy-to-use interface and setup process for the car's OBD-II port.
- Real-time vehicle health monitoring and alerts for potential problems.
- Maintenance history tracking and reminders for routine services.
- Helpful and enthusiastic customer service representatives (specifically mentioned Lee Green).
- Smooth account setup and changeover process for gas/electricity supply.
- Inaccurate billing with estimated readings leading to unexpectedly high charges.
- Unresponsive and unhelpful customer service, with long wait times and unresolved issues.
- Difficulty accessing accounts and online tools, including persistent errors and glitches.
- Lack of clear communication and transparency regarding tariffs, rates, and account information.
- Problems with switching providers and closing accounts, including delays and incorrect meter readings.
Engie Connect pricing
Users sentiment
Engie Connect alternatives
PartsTechBetter for auto repair shops seeking to streamline parts ordering. Free option available. More established, with positive pricing reviews.Read more
AutoLoop Customer Engagement SuiteBetter for mid-sized car dealerships focused on customer satisfaction and streamlining operations. It has less momentum than Engie Connect.Read more
CALLREVUBetter for optimizing phone communication and sales performance. More focused on US car dealerships.Read more
Carsforsale.comBetter for larger dealerships. Focuses on online sales and lead generation for dealerships of all sizes.Read more
FixIQ ProBetter for managing internal operations of various automotive businesses. Focuses on scheduling, customer tracking, and reporting.Read more
Engie Connect FAQ
What is Engie Connect and what does Engie Connect do?
Engie Connect is a tool that helps car dealerships improve customer retention. It monitors vehicle status, sending alerts about unusual car behavior or mileage. This data enables dealerships to proactively contact customers, enhancing their experience and encouraging repeat business. It's a user-friendly platform designed specifically for automotive businesses.
How does Engie Connect integrate with other tools?
There is no information available regarding specific integrations for Engie Connect. However, it's designed as a practical tool for businesses, suggesting a focus on ease of use rather than complex system integrations.
What the main competitors of Engie Connect?
Engie Connect's competitors include PartsTech, AutoLoop Customer Engagement Suite, CALLREVU, Carsforsale.com, ShopLite, and FixIQ Pro. These alternatives offer similar functionalities such as inventory management, customer engagement tools, and operational management for car dealerships and automotive businesses.
Is Engie Connect legit?
Engie Connect's legitimacy is questionable due to mixed reviews. While some users praise its ease of use and helpful customer service, many others report billing inaccuracies, unresponsive customer service, and difficulty accessing accounts. Consider these factors when assessing if Engie Connect is safe for your needs.
How much does Engie Connect cost?
I cannot find pricing information for Engie Connect. Contact Engie directly to determine if it is worth the investment for your needs.
Is Engie Connect customer service good?
Engie Connect's customer service receives mixed reviews. While some praise the helpful and enthusiastic representatives, others report long wait times and unresolved issues. There are also complaints about a lack of clear communication regarding account information.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.