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Company health
CustomInk description
CustomInk lets you design and order custom-branded apparel and promotional products. It's geared towards businesses of all sizes, schools, and other organizations. They offer a wide selection of products from t-shirts and hats to drinkware and bags, and provide design tools and support. CustomInk stands out with its satisfaction guarantee, free shipping (on standard orders), and all-in pricing. They also offer individual fulfillment for group orders.
Who is using CustomInk?
Who is CustomInk best for
CustomInk is a go-to for businesses, schools, and organizations needing custom apparel and promotional items. Users appreciate the easy-to-use website, helpful customer service, and wide selection of products. Keep in mind that some users have reported inconsistent product quality and shipping issues. Overall, it's a solid choice for those prioritizing design simplicity and diverse product options.
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Perfect for SMBs to large enterprises seeking custom apparel and promotional items with user-friendly design tools.
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Appeals to diverse sectors, from education to retail, needing custom branding for marketing, events, or internal use.
CustomInk features
Supported Design Lab: Custom Ink's Design Lab allows users to upload their own logos or create designs using a collection of fonts and artwork. |
Supported Hundreds of Cool Fonts: Custom Ink offers a wide selection of fonts for users to choose from when creating their designs. |
Supported Incredible Artwork: Custom Ink provides users with access to a variety of artwork to incorporate into their custom designs. |
Supported Customizable design templates: Custom Ink offers customizable design templates to help users get started with their custom designs. |
Supported Group Ordering: Custom Ink offers group ordering, making it easy to collect sizes, addresses, and payments from a group. |
Supported Fundraising: Custom Ink allows users to raise money and awareness for causes they care about through fundraising. |
Supported Online Stores: Custom Ink enables users to create branded storefronts to sell merchandise to their community. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
CustomInk reviews
- Easy-to-use website and design tools, making the customization process enjoyable.
- Excellent customer service, with helpful representatives who assist with design, order changes, and problem resolution.
- Wide selection of customizable products and apparel options.
- Fast turnaround time and quick shipping, often exceeding delivery expectations.
- High-quality printing and product materials, resulting in durable and well-made items.
- Difficult to order single items, with high prices for basic t-shirts.
- Inconsistent product quality, with reports of misprinted/misaligned designs, incorrect sizes, and see-through fabric.
- Shipping issues, including late deliveries (even with expedited shipping) and items missing from orders.
- Poor communication about delays and order issues, requiring customers to proactively track orders.
- Copyright review process is overly strict and can cause significant delays, even with proper documentation.
CustomInk pricing
The commentary is based on 5 reviews from CustomInk TrustPilot reviews.
CustomInk's pricing is based on the product, number of ink colors, and quantity ordered. There are no setup fees and shipping is free. A sample pricing table is provided for the Hanes Tagless T-shirt with one ink color on one side. Prices vary based on quantity and shirt color (white or black/color). For example, 1-5 white shirts range from $20-$21 each, while 101+ white shirts range from $4-$6 each.
Users sentiment
See the CustomInk pricing page.
CustomInk alternatives
Design'N'BuyWeb-to-print software empowering print businesses to sell customized products online.Read more
CustomInk FAQ
We find that CustomInk is a popular online platform for creating custom apparel and promotional products. It offers design tools, a wide product selection, and convenient features like group ordering. However, we've also noted some user concerns about product quality and shipping.
What is CustomInk and what does CustomInk do?
We find that CustomInk is a popular online platform for creating custom apparel and promotional products. It offers design tools, a wide product selection, and convenient features like group ordering. However, we've also noted some user concerns about product quality and shipping.
CustomInk doesn't directly integrate with other tools based on the data we have. It primarily focuses on its own design and ordering platform. However, they offer online stores, which could potentially be integrated with e-commerce platforms.
How does CustomInk integrate with other tools?
CustomInk doesn't directly integrate with other tools based on the data we have. It primarily focuses on its own design and ordering platform. However, they offer online stores, which could potentially be integrated with e-commerce platforms.
We find that Vistaprint, Gelato, Printful, Design’N’Buy, SwagUp, and Silhouette are the main competitors for CustomInk. They offer similar services like custom printing, promotional products, and design tools. Some focus on specific niches, like print-on-demand or web-to-print software.
What the main competitors of CustomInk?
We find that Vistaprint, Gelato, Printful, Design’N’Buy, SwagUp, and Silhouette are the main competitors for CustomInk. They offer similar services like custom printing, promotional products, and design tools. Some focus on specific niches, like print-on-demand or web-to-print software.
We find that CustomInk is a legitimate service for custom apparel. However, based on user feedback, we've observed some inconsistencies in product quality and shipping. Despite these challenges, many appreciate their customer service and design tools.
Is CustomInk legit?
We find that CustomInk is a legitimate service for custom apparel. However, based on user feedback, we've observed some inconsistencies in product quality and shipping. Despite these challenges, many appreciate their customer service and design tools.
CustomInk doesn't list specific pricing. Instead, they provide custom quotes based on your design, product type, quantity, and other factors. For example, a simple t-shirt with one color can range from $4 to $25 per item depending on the quantity.
How much does CustomInk cost?
CustomInk doesn't list specific pricing. Instead, they provide custom quotes based on your design, product type, quantity, and other factors. For example, a simple t-shirt with one color can range from $4 to $25 per item depending on the quantity.
We find that CustomInk's customer service receives mixed reviews. While many customers praise the helpful and responsive representatives, some have experienced unhelpful representatives and poor communication regarding order issues and delays.
Is CustomInk customer service good?
We find that CustomInk's customer service receives mixed reviews. While many customers praise the helpful and responsive representatives, some have experienced unhelpful representatives and poor communication regarding order issues and delays.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.