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CocoSign description
CocoSign is a cloud-based e-signature software designed for small to medium-sized businesses. It offers a simple and affordable way to sign, send, and manage documents electronically. CocoSign emphasizes security and legal compliance, meeting standards like ESIGN, eIDAS, and HIPAA. It offers features like automated reminders, real-time tracking, and audit trails. With customizable branding options, businesses can maintain a consistent image while using the platform. CocoSign aims to simplify e-signature workflows, reduce reliance on paper documents, and speed up document turnaround times.
Who is CocoSign best for
CocoSign is a user-friendly e-signature platform ideal for small to medium-sized businesses. Users praise its simple interface and customizable branding. However, potential customers should be aware of user complaints regarding customer support and service reliability. Real-time tracking and automated reminders streamline workflows, making CocoSign a valuable tool for businesses seeking efficient document management.
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Best for small to medium-sized businesses seeking an affordable e-signature solution.
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Ideal for industries like healthcare, finance, legal, and more.
CocoSign features
| Supported CocoSign allows users to sign documents from their mobile devices. |
| Supported CocoSign supports typed, drawn, and uploaded signatures. |
| Supported CocoSign automatically reminds signatories to sign documents via email. |
| Supported CocoSign allows users to electronically sign PDF documents. |
| Supported CocoSign supports audit trails, including document access, changes, and e-signatures. |
| Supported CocoSign allows defining the signing order by dragging recipients. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
CocoSign reviews
We've summarised 174 CocoSign reviews (CocoSign Software Advice reviews, CocoSign TrustPilot reviews, CocoSign Capterra reviews and CocoSign G2 reviews) and summarised the main points below.
- User-friendly interface praised for its simplicity and ease of use.
- Customizable branding options allow businesses to maintain a consistent image.
- Real-time tracking and audit trails provide transparency and control over document status.
- Automated reminders streamline workflows and ensure timely signatures.
- Bulk send feature simplifies sending documents to multiple recipients.
- Non-existent customer support, leading to frustration and unanswered requests for refunds.
- System outages and periodic issues disrupt service reliability.
- False advertising of "free" services leads to a bait-and-switch feeling for many users.
- Lack of a mobile app limits accessibility and convenience.
- No direct phone support makes it difficult to resolve urgent problems.
CocoSign pricing
The commentary is based on 14 reviews from CocoSign Capterra reviews, CocoSign G2 reviews and CocoSign TrustPilot reviews.
CocoSign's pricing receives mixed reviews. While some users find it affordable and worthwhile, others express frustration regarding renewal fees and lack of support after purchase, especially concerning refunds for technical issues. A free trial is available.
Users sentiment
See the CocoSign pricing page.
CocoSign alternatives
SignWellBetter for a wider range of business sizes. Has more momentum based on website traffic data. A CocoSign competitor and alternative, it offers more integrations.Read more
SuiteFilesBetter for document management and client collaboration, especially for professional service firms. A CocoSign alternative geared towards accounting, legal, and engineering firms. Has stronger website traffic growth momentum.Read more
Xodo SignBetter for enterprise customers due to enhanced scalability. Offers document automation and in-person signing. Integrates with Dropbox and Google Workspace. Free plan available. Positive user reviews highlight ease of use and affordability. A CocoSign alternative and competitor.Read more
Formstack SignBetter for larger enterprises. Has broader industry applicability but less suitable for healthcare and retail. Website traffic is growing faster. Features text message reminders.Read more
Adobe Acrobat SignBetter for enterprise customers due to wider industry applicability and integrations with Microsoft 365 and Salesforce. It has more momentum than CocoSign, an Adobe Acrobat Sign competitor. Some users dislike inconsistent performance of certain features and complicated interface changes.Read more
CocoSign FAQ
What is CocoSign and what does CocoSign do?
CocoSign is a cloud-based e-signature platform for small to medium-sized businesses. It offers a secure, legally compliant, and affordable way to sign, send, and manage documents electronically. Features include automated reminders, real-time tracking, and audit trails. However, users have reported issues with customer support and service reliability.
How does CocoSign integrate with other tools?
CocoSign integrates with popular platforms like Salesforce, Google Workspace, and Zapier, allowing for seamless document workflows within existing business systems. It also offers API access for custom integrations.
What the main competitors of CocoSign?
Alternatives to CocoSign include SignWell, Xodo Sign, Formstack Sign, and Adobe Acrobat Sign. These CocoSign competitors offer similar e-signature functionalities, often with better customer support and reliability. Some also provide more advanced features and integrations.
Is CocoSign legit?
CocoSign's legitimacy is questionable. While it offers easy-to-use e-signatures, numerous user reviews cite nonexistent customer support and system outages. Proceed with caution if considering CocoSign.
How much does CocoSign cost?
I cannot find pricing information for CocoSign. Contact CocoSign directly for product pricing details and to determine if the product is worth the investment for your needs.
Is CocoSign customer service good?
CocoSign's customer service is widely criticized. Many users report non-existent support, unanswered emails, and difficulty obtaining refunds. While some appreciate the platform's features, the lack of reliable customer service is a significant concern.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.