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ClinicTracker description
ClinicTracker is an all-in-one electronic health record (EHR) system specifically designed for mental health and addiction treatment providers. It combines EHR functions, billing, and practice management tools in one platform. This software aims to streamline administrative and clinical processes, improve billing efficiency, and enhance overall practice management for behavioral health facilities of all sizes. ClinicTracker prides itself on its user-friendly interface, specialized features, and responsive customer support.
Who is ClinicTracker best for
ClinicTracker is an all-in-one EHR system ideal for mental health and addiction treatment providers. Users praise its user-friendly interface, customizable forms, and excellent customer support. However, some find the training process challenging and the navigation clunky. Its robust features streamline clinical documentation, billing, and patient communication, making it a valuable tool for improving practice efficiency.
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Best fit for small to medium-sized mental health and addiction treatment facilities.
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Specifically designed for the healthcare, wellness, and pharmaceutical industries.
ClinicTracker features
| Supported ClinicTracker offers pre-built and customizable templates for various documents. |
| Supported ClinicTracker offers a patient portal for accessing records, scheduling appointments, communicating with providers, and managing healthcare information. |
| Supported ClinicTracker supports patient records, scheduling, and billing. |
| Supported ClinicTracker allows users to schedule, reschedule, and cancel appointments. |
| Supported ClinicTracker supports e-prescribing, including controlled substances, via DrFirst. |
| Supported ClinicTracker supports electronic billing, including generating and submitting claims electronically. |
| Supported ClinicTracker offers comprehensive claim management tools, covering the entire claim lifecycle. |
ClinicTracker reviews
We've summarised 39 ClinicTracker reviews (ClinicTracker Software Advice reviews, ClinicTracker Capterra reviews and ClinicTracker G2 reviews) and summarised the main points below.
- User-friendly interface and easy navigation.
- Customizable forms and reports.
- Excellent and responsive customer support.
- Helpful training videos and manuals available.
- Effective appointment reminders and patient portal.
- Useful treatment planning and billing features.
- Facilitates telehealth and remote working.
- Good organization, clarity, and easy access to client records.
- Comprehensive and detailed patient charts.
- Robust initial trainings and ongoing support.
- Software is adaptable and caters to various program needs.
- Regular updates and responsiveness to feedback.
- Streamlines clinical documentation and reduces paperwork.
- Integrates well with insurance and merchant services.
- Valuable breadth of services offered in one platform.
- Difficult training process; takes time to get used to.
- Compliance software is hard to work with.
- Too many non-applicable tabs within client records.
- System updates sometimes disrupt compliance alerts.
- Difficult to search help topics in the User Portal.
- Visual aspects appear dated.
- Navigation can be clunky and complicated, not intuitive.
- Treatment plan templates have too many redundant fields.
- Some reporting data is unclear, difficult to know which fields are pulled.
- Connectivity issues and logging out problems reported.
- Expensive customizations and hidden costs for additional features.
- Implementation process can be complex and demanding, requiring dedicated staff.
- Limited interoperability with Apple products.
- Occasional freezing and slow connection problems.
- Insufficient documentation; explanations lacking for many features.
ClinicTracker pricing
The commentary is based on 2 reviews from ClinicTracker Software Advice reviews.
ClinicTracker's pricing is generally perceived as cost-effective, saving clinics money on printing, administrative tasks, and billing. While some users have raised concerns, the overall sentiment suggests it provides good value for its features, especially for telehealth and remote work.
Users sentiment
ClinicTracker alternatives
TigerConnect Clinical Collaboration PlatformBetter for larger hospitals and healthcare systems. More focused on secure communication and workflow automation for care teams.Read more
MedEZBetter suited for medium-sized businesses. Offers on-premise deployment option. Revenue cycle management features are available. A ClinicTracker alternative and competitor.Read more
SimplePracticeBetter suited for health and wellness practitioners. Has grown its employee base faster.Read more
Sessions HealthBetter for solo practitioners and small to medium-sized clinics. Offers a free plan. Higher rated by users. Positively rated for pricing, customer service, and ease of use. Strong emphasis on security and LGBTQ+ affirmation.Read more
iMARS -Medical / Surgical OfficeBetter suited for general medical and surgical offices. Less momentum.Read more
WellWinkWellWink has broader industry applicability and is growing faster. It also offers tools to help practices attract new patients and manage their online presence.Read more
ClinicTracker FAQ
What is ClinicTracker and what does ClinicTracker do?
ClinicTracker is an EHR system designed for mental health and addiction treatment providers. It combines EHR, billing, and practice management tools into one platform. It streamlines workflows, improves billing, and enhances practice management. Key features include e-prescribing, a patient portal, and customizable templates.
How does ClinicTracker integrate with other tools?
ClinicTracker integrates with insurance and merchant services. It also facilitates telehealth and remote work. While it offers a breadth of services, some users find the implementation process complex and report limited interoperability with Apple products.
What the main competitors of ClinicTracker?
Top ClinicTracker competitors include MedEZ, SimplePractice, and Sessions Health. These alternatives offer similar functionality for EHR, practice management, and billing, catering specifically to mental and behavioral health practices. TigerConnect and Celo focus on secure communication, while iMARS targets general medical and surgical offices.
Is ClinicTracker legit?
ClinicTracker is a legitimate EHR system for mental health and addiction treatment. User reviews highlight its user-friendly interface and robust features, while some note difficulties with training and navigation. Consider exploring alternatives if these concerns are critical for your practice.
How much does ClinicTracker cost?
I cannot find pricing information for ClinicTracker. Contact the vendor directly to determine whether ClinicTracker is worth it for your practice.
Is ClinicTracker customer service good?
ClinicTracker's customer service receives mixed reviews. While some users praise the responsive and helpful support team, others have experienced difficulties, particularly with compliance-related issues and system updates. Some users also report slow response times and unhelpful support staff.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.