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Brevo Conversations description
Brevo Conversations is a customer service platform designed for businesses of all sizes. It allows you to manage all your customer interactions – emails, live chat, social media messages – in one place. This means no more switching between different apps or windows. You can use pre-written responses to save time, create a help center for frequently asked questions, and even automate tasks. Brevo Conversations also integrates with other tools you may be using, like WordPress or Shopify, to give you a complete view of your customer data.
Who is Brevo Conversations best for
Brevo Conversations is best for small to medium businesses seeking an affordable, user-friendly platform to manage customer interactions. Users particularly appreciate its ease of use and seamless integrations. However, those needing extensive WhatsApp features or robust customer support might consider alternatives.
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Ideal for small to medium businesses.
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A good fit across various industries.
Brevo Conversations features
| Supported Brevo Conversations allows searching for contacts by various criteria. |
| Supported Brevo Conversations enables real-time website visitor chat. |
| Supported Brevo Conversations allows creating and saving pre-written answers. |
| Supported Brevo Conversations integrates email, live chat and social media. |
| Supported Brevo Conversations can send email notifications based on various events. |
| Supported Brevo supports bulk SMS messaging outside of the Conversations platform. |
Brevo Conversations reviews
We've summarised 60 Brevo Conversations reviews (Brevo Conversations G2 reviews) and summarised the main points below.
- User-friendly interface and easy to use.
- Affordable pricing, especially for the features offered.
- Seamless integration with other tools like WordPress and Shopify.
- Excellent for email marketing: Easy to create and manage campaigns, track performance, and automate communications.
- Live chat feature is praised, particularly for its ability to answer questions instantly.
- Limited WhatsApp integration: Issues with chats not appearing and profile pictures not showing.
- Some WhatsApp campaigns get stuck in pending status.
- Email template rendering issues in Outlook.
- Limited customer support for free users and slow response times (up to 8 hours).
- Limited integrations for features like CRM and chat.
- UI/Dashboard is basic and not very intuitive.
- Lack of message categorization and folder organization.
- Mobile app functionality is limited.
Brevo Conversations pricing
The commentary is based on 12 reviews from Brevo Conversations G2 reviews.
Brevo Conversations offers a robust free plan with generous email allowances, making it attractive for budget-conscious users. However, reviews frequently mention limitations in the free plan and highlight the value of paid features like landing page builders and advanced marketing automation.
See the Brevo Conversations pricing page.
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Brevo Conversations has a free plan.
Starter
This plan includes 5,000 emails per month, no daily sending limit, no Brevo logo, basic reporting and analytics, and 24/7 email support.
Business
This plan includes 5,000 emails per month, marketing automation, predictive sending, multi-user access, landing pages, A/B testing, advanced statistics, and phone support.
Enterprise
This plan includes unlimited contacts, sub-account management, advanced integrations, exclusive features, tailored onboarding, personalized support, and enterprise-grade security.
Brevo Conversations alternatives
Zoom Workplace
Better for Enterprise customers. It has more momentum and is a much better fit for industries like Healthcare, Finance, Education, and Media & Entertainment.
Desku.io
More focused on e-commerce and has significantly better user ratings. However, it is growing slower than Brevo Conversations.
Rocket.Chat
Better fit for larger companies. More suitable for industries with a high emphasis on privacy and data security. Growing faster than Brevo Conversations. Users praise its customizability and security but dislike its mobile app and support responsiveness.
ClickUp
ClickUp is a better ClickUp alternative for larger organizations and a better fit for a wider range of industries. ClickUp has a positive pricing sentiment, while Brevo Conversations has a neutral pricing sentiment. ClickUp is growing faster.
Consolto
More suitable for companies with a smaller number of employees. Widely applicable across many industries. It has been experiencing faster growth compared to Brevo Conversations. Users praise its seamless website integration and user-friendly interface. However, it lacks white-labeling options.
3CX
Better suited for medium to large enterprises, especially in industries like Healthcare, Finance, Retail, and Manufacturing. It has a strong focus on phone system features and is growing faster.
Brevo Conversations FAQ
What is Brevo Conversations and what does Brevo Conversations do?
Brevo Conversations is a customer service platform that centralizes communication by combining email, live chat, and social media messaging in one platform. It's ideal for small to medium businesses seeking affordable and user-friendly customer service solutions. Brevo Conversations simplifies customer interactions and offers features like canned responses and help center integration.
How does Brevo Conversations integrate with other tools?
Brevo Conversations integrates with various tools, including WordPress and Shopify, to provide a centralized view of customer data. You can also connect with other tools through its helpdesk integrations and Zapier.
What the main competitors of Brevo Conversations?
The main competitors of Brevo Conversations are Intercom, Zendesk, Freshchat, and Help Scout. These platforms offer similar features for managing customer interactions, including live chat, email, and social media messaging.
Is Brevo Conversations legit?
Brevo Conversations is a legitimate and safe customer service platform. It is favorably reviewed by users, especially for its ease of use and affordable pricing. If you are looking for a platform that manages all customer interactions in one place, consider Brevo Conversations.
How much does Brevo Conversations cost?
Brevo Conversations offers a free plan and three paid plans: Starter, Business, and Enterprise. However, pricing details for the paid plans are not publicly available. You need to contact Brevo for a custom quote.
Is Brevo Conversations customer service good?
Brevo Conversations' customer service receives mixed reviews. While some users praise the platform's ease of use and features, others express frustration with limited support for free users and occasional slow response times.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.