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Brevo Conversations

Last updated on

Company health

Employee growth
17% increase in the last year
Web traffic
11% decrease in the last quarter
Financing
December 2021 - $198M

Reviews

G2
4.2/5
(60)
Glassdoor
4.1/5
(243)

Brevo Conversations description

Brevo Conversations is a customer service platform designed for businesses of all sizes. It allows you to manage all your customer interactions – emails, live chat, social media messages – in one place. This means no more switching between different apps or windows. You can use pre-written responses to save time, create a help center for frequently asked questions, and even automate tasks. Brevo Conversations also integrates with other tools you may be using, like WordPress or Shopify, to give you a complete view of your customer data.


Who is Brevo Conversations best for

Brevo Conversations is best for small to medium businesses seeking an affordable, user-friendly platform to manage customer interactions. Users particularly appreciate its ease of use and seamless integrations. However, those needing extensive WhatsApp features or robust customer support might consider alternatives.

  • Ideal for small to medium businesses.

  • A good fit across various industries.


Brevo Conversations features

Type in the name of the feature or in your own words tell us what you need
Supported

Brevo Conversations allows searching for contacts by various criteria.

Supported

Brevo Conversations enables real-time website visitor chat.

Supported

Brevo Conversations allows creating and saving pre-written answers.

Supported

Brevo Conversations integrates email, live chat and social media.

Supported

Brevo Conversations can send email notifications based on various events.

Supported

Brevo supports bulk SMS messaging outside of the Conversations platform.


Brevo Conversations reviews

We've summarised 60 Brevo Conversations reviews (Brevo Conversations G2 reviews) and summarised the main points below.

Pros of Brevo Conversations
  • User-friendly interface and easy to use.
  • Affordable pricing, especially for the features offered.
  • Seamless integration with other tools like WordPress and Shopify.
  • Excellent for email marketing: Easy to create and manage campaigns, track performance, and automate communications.
  • Live chat feature is praised, particularly for its ability to answer questions instantly.
Cons of Brevo Conversations
  • Limited WhatsApp integration: Issues with chats not appearing and profile pictures not showing.
  • Some WhatsApp campaigns get stuck in pending status.
  • Email template rendering issues in Outlook.
  • Limited customer support for free users and slow response times (up to 8 hours).
  • Limited integrations for features like CRM and chat.
  • UI/Dashboard is basic and not very intuitive.
  • Lack of message categorization and folder organization.
  • Mobile app functionality is limited.

Brevo Conversations pricing

The commentary is based on 12 reviews from Brevo Conversations G2 reviews.

Brevo Conversations offers a robust free plan with generous email allowances, making it attractive for budget-conscious users. However, reviews frequently mention limitations in the free plan and highlight the value of paid features like landing page builders and advanced marketing automation.

See the Brevo Conversations pricing page.

  • Brevo Conversations has a free plan.

Starter

Custom

This plan includes 5,000 emails per month, no daily sending limit, no Brevo logo, basic reporting and analytics, and 24/7 email support.

Business

Custom

This plan includes 5,000 emails per month, marketing automation, predictive sending, multi-user access, landing pages, A/B testing, advanced statistics, and phone support.

Enterprise

Custom

This plan includes unlimited contacts, sub-account management, advanced integrations, exclusive features, tailored onboarding, personalized support, and enterprise-grade security.


Brevo Conversations alternatives

  • Logo of Rocket.Chat
    Rocket.Chat
    Better fit for larger companies. More suitable for industries with a high emphasis on privacy and data security. Growing faster than Brevo Conversations. Users praise its customizability and security but dislike its mobile app and support responsiveness.
  • Logo of ClickUp
    ClickUp
    ClickUp is a better ClickUp alternative for larger organizations and a better fit for a wider range of industries. ClickUp has a positive pricing sentiment, while Brevo Conversations has a neutral pricing sentiment. ClickUp is growing faster.
  • Logo of 3CX
    3CX
    Better suited for medium to large enterprises, especially in industries like Healthcare, Finance, Retail, and Manufacturing. It has a strong focus on phone system features and is growing faster.

  • Brevo Conversations FAQ


    Reviewed by

    MK
    Michal Kaczor
    CEO at Gralio

    Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

    TT
    Tymon Terlikiewicz
    CTO at Gralio

    Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.