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Blackbaud Luminate Online description
Blackbaud Luminate Online is a software platform designed for nonprofits to manage online fundraising and marketing. It offers tools to create email campaigns, manage online donations, and track donor engagement. Luminate Online helps organizations reach new donors, cultivate relationships, and streamline event fundraising through automation and data integration. It is designed to integrate with other Blackbaud products and offers various resources such as support, a knowledge base, and a community forum.
Who is Blackbaud Luminate Online best for
Blackbaud Luminate Online helps nonprofits manage online fundraising and marketing. Users appreciate the donation pages, email templates, and reporting features. However, some find the interface outdated and the email marketing clunky. It's ideal for organizations looking to streamline fundraising, but consider the potential integration challenges and pricing.
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Best fit for mid-sized nonprofits (101-1000 employees) seeking to scale fundraising.
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Specifically designed for nonprofit organizations to optimize fundraising efforts.
Blackbaud Luminate Online features
| Supported Luminate Online's dynamic email campaigns allow for personalized content tailored to donor interests and automated reactivation campaigns. |
| Supported Luminate Online provides an easy-to-use email editor, list management tools, deliverability optimization, and A/B testing. |
| Supported Luminate Online allows embedding donation forms on websites and in other creative campaigns. |
| Supported Luminate Online offers secure and reliable online donation processing from a PCI compliant provider. |
| Supported Luminate Online enables campaign creation with website templates, donor segmentation, and real-time goal tracking. |
| Supported Luminate Online brings together all fundraising data into one place for a holistic supporter view. |
| Supported Luminate Online supports peer-to-peer fundraising, crowdfunding, event registration, and auctions. |
Blackbaud Luminate Online reviews
We've summarised 64 Blackbaud Luminate Online reviews (Blackbaud Luminate Online G2 reviews) and summarised the main points below.
- Effective for donation pages and gift receipting
- Useful email templates for e-blasts
- Good reporting features for tracking participant and donor information
- Versatile platform with multiple modules for various fundraising needs
- Allows for customization of online donation forms and web pages
- Outdated interface and difficult reporting
- Poor integration with other Blackbaud products
- Donation forms are archaic and require extensive customization
- Email marketing features are clunky and lack modern functionality
- Expensive, with hidden costs for essential features
Blackbaud Luminate Online pricing
The commentary is based on 5 reviews from Blackbaud Luminate Online G2 reviews.
Luminate Online's pricing is a significant concern for many users. While some find the platform's breadth of features valuable, its high cost coupled with a perceived lack of updates and support leaves others seeking alternatives. Many reviewers feel the price doesn't justify the outdated interface and technical issues.
Blackbaud Luminate Online alternatives
DonorPerfectBetter fit for organizations focused on donor retention and pledge management. A Blackbaud Luminate Online competitor and alternative, DonorPerfect is known for its user-friendly interface and excellent customer support.Read more
Bonterra Donor EngagementBetter fit for organizations of all sizes. Offers a more user-friendly interface and better customer support. Has positive user reviews on G2. A Blackbaud Luminate Online competitor, provides more comprehensive training resources and webinars. However, it has limitations in data services, customization, and occasional bugs. It is also considered expensive for additional features.Read more
VirtuousBetter for smaller organizations. More user-friendly interface and personalized messaging features. Stronger automation and data management capabilities. More responsive customer support. Negative perception of pricing.Read more
GiveWPBetter fit for smaller organizations using WordPress. Easier to use and implement, with excellent customer support. A strong Blackbaud Luminate Online competitor for those seeking a simpler, WordPress-integrated solution.Read more
CrowdChangeBetter for smaller organizations and educational institutions. Offers peer-to-peer fundraising, event management, and volunteer tracking. Superior customer support and ease of use. More affordable pricing plans for single events or basic needs. Consider this Blackbaud Luminate Online competitor for a simpler, integrated fundraising solution.Read more
Snap! RaiseBetter for groups, especially in education, seeking streamlined fundraising. Primarily focused on online fundraising with basic offline donation entry. Offers a simpler feature set.Read more
Blackbaud Luminate Online FAQ
What is Blackbaud Luminate Online and what does Blackbaud Luminate Online do?
Blackbaud Luminate Online is a comprehensive fundraising and marketing platform for nonprofits. It offers tools for online donation processing, email campaigns, event management, and donor engagement tracking. Luminate Online helps organizations streamline fundraising, cultivate donor relationships, and improve overall effectiveness.
How does Blackbaud Luminate Online integrate with other tools?
Blackbaud Luminate Online integrates with other Blackbaud products, offering a comprehensive solution for nonprofits. It streamlines data integration, bringing all fundraising information into a centralized location for a holistic supporter view. However, some users have reported difficulties with these integrations.
What the main competitors of Blackbaud Luminate Online?
Top alternatives to Blackbaud Luminate Online include DonorPerfect, Bonterra Donor Engagement, Virtuous, GiveWP, CrowdChange, and Snap! Raise. These platforms offer similar features for online fundraising, donor management, and marketing automation, catering to various non-profit needs and budgets.
Is Blackbaud Luminate Online legit?
Blackbaud Luminate Online is a legitimate platform used by many nonprofits. While some users find the interface outdated and expensive, others praise its effectiveness for donations, email templates, and reporting features. Consider exploring alternatives if these concerns are critical for your organization.
How much does Blackbaud Luminate Online cost?
I cannot find pricing details for Blackbaud Luminate Online. Contact Blackbaud directly to get current product pricing for Luminate Online and discuss whether it fits your needs.
Is Blackbaud Luminate Online customer service good?
Blackbaud Luminate Online's customer support receives mixed reviews. While some users appreciate the platform's helpful resources and user-friendly design, others have expressed frustration with glitches, unhelpful support staff, and broken help links. Some users find the email marketing features clunky and the software outdated.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.