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Apex

Website LinkedIn

Last updated on

Company health

Employee growth
15% increase in the last year
Web traffic
44% decrease in the last quarter

Ratings

G2
4.5/5
(1)

Apex description

Apex is an AI-powered customer experience (CX) analysis platform. It uses behavioral science and customer feedback to help mid-sized businesses understand what drives their customers' decisions. Apex identifies which aspects of the customer journey are underperforming and provides specific recommendations to improve customer satisfaction and business results. It integrates with existing feedback tools and helps prioritize CX initiatives based on their potential impact on revenue and other key metrics.

Who is Apex best for

Apex is an AI-powered CX analysis platform designed for mid-sized businesses seeking to enhance customer experiences and boost revenue. By leveraging behavioral science and customer feedback, Apex identifies underperforming aspects of the customer journey and offers tailored recommendations for improvement. It integrates with existing feedback tools and prioritizes CX initiatives based on potential impact. The platform is particularly well-suited for E-commerce businesses.

  • Ideal for mid-sized businesses (101-1000 employees), offering excellent fit, and suitable for large enterprises (good fit).

  • While applicable across industries, Apex is particularly well-suited for the E-commerce sector.

Apex features

Supported

Apex uses AI and behavioral science to analyze customer feedback and understand decision-making drivers.

Supported

Apex identifies critical touchpoints in the customer journey and pinpoints underperforming aspects.

Supported

Apex provides tailored recommendations based on data analysis for improving CX and business results.

Supported

Apex seamlessly integrates with current feedback collection processes and tools.

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Apex leverages data analysis to prioritize CX activities by their potential impact on revenue and KPIs.

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Apex performs customer segmentation using factors like emotional and rational desires.

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Apex offers tailored support, coaching, and services for implementing CX improvements.

Apex alternatives

  • Logo of Signal AI
    Signal AI
    AI-powered insights from news and online data for smarter decisions.
    Read more
  • Logo of Four/Four
    Four/Four
    Turns customer conversations into actionable insights for smarter decisions.
    Read more
  • Logo of Comarch Marketing Automation
    Comarch Marketing Automation
    Personalizes customer journeys for stronger engagement and loyalty.
    Read more
  • Logo of Artiwise
    Artiwise
    Turns feedback into clear insights, boosting customer happiness.
    Read more
  • Logo of QuestionPro CX
    QuestionPro CX
    Gather customer feedback, improve experiences, boost loyalty.
    Read more
  • Logo of Revuze
    Revuze
    Turns customer reviews into actionable product insights.
    Read more

Apex FAQ

  • What is Apex and what does Apex do?

    Apex is an AI-powered customer experience (CX) analysis platform designed for mid-sized businesses. It analyzes customer feedback, identifies underperforming areas in the customer journey, and offers recommendations to improve customer satisfaction and business outcomes. Apex integrates with existing feedback tools and prioritizes CX initiatives based on potential revenue impact.

  • How does Apex integrate with other tools?

    Apex integrates with existing customer feedback collection tools, allowing businesses to centralize their data and gain a holistic view of the customer experience. It leverages this integrated data to provide AI-driven recommendations and prioritize customer experience initiatives.

  • What the main competitors of Apex?

    Alternatives to Apex include Signal AI, Resonate CX, SurveySense, ClientZen, Requesty, and VoiceAI Advanced. These competitors offer similar CX analysis and improvement functionalities, catering to businesses seeking AI-driven insights and customer feedback solutions.

  • Is Apex legit?

    Apex appears legitimate, offering AI-driven customer experience analysis. It integrates with existing tools and prioritizes improvements based on revenue impact. G2 gives Apex a 4.5/5 rating, suggesting it is safe and potentially beneficial for mid-sized businesses.

  • How much does Apex cost?

    I couldn't find pricing details for Apex. For the most current pricing information, it's best to visit Apex's official website or contact their sales team directly. This will ensure you have the most accurate data regarding product pricing and whether Apex is worth the investment.

  • Is Apex customer service good?

    Users praise Apex's ease of implementation, insightful data, and excellent client success team support. While some users wish for more features, the platform effectively helps businesses quantify customer emotions and improve customer journeys.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.