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UserWay description
UserWay helps businesses make their websites accessible to everyone, including people with disabilities. It uses a combination of artificial intelligence and human expertise to find and fix accessibility issues on websites. This helps businesses comply with accessibility laws and standards, such as the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG).
Who is UserWay best for
UserWay is an AI-powered accessibility solution that helps businesses make their websites ADA and WCAG compliant. Users love its easy installation, comprehensive features, and responsive customer support. Some users find the pricing for add-ons high and the admin panel unintuitive. UserWay is best for businesses wanting to prioritize inclusivity and improve user experience.
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Best for small, medium, and enterprise businesses.
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Ideal for E-commerce, Education, Software/IT, Legal, Marketing, and Automotive businesses.
UserWay features
| Supported UserWay uses AI to automatically fix accessibility issues and offer personalized enhancements. |
| Supported UserWay supports accessibility compliance reporting, including VPAT/ACR generation and manual audits. |
| Supported UserWay offers customizable widgets to improve website accessibility. |
| Supported UserWay automatically generates accessibility statements for websites. |
| Supported UserWay provides continuous accessibility monitoring and real-time alerts. |
| Supported UserWay offers AI-powered automated accessibility testing and fixing, ensuring compliance with WCAG and ADA. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
UserWay reviews
We've summarised 622 UserWay reviews (UserWay TrustPilot reviews and UserWay G2 reviews) and summarised the main points below.
- Easy installation and integration with various platforms like WordPress, Wix, and Shopify.
- Comprehensive accessibility features, including screen reader, contrast adjustment, keyboard navigation, and dyslexia-friendly options.
- Responsive and helpful customer support, often praised for quick response times and effective solutions.
- Automatic remediation of many accessibility issues using AI.
- Provides detailed accessibility reports and recommendations for manual fixes.
- Unintuitive configuration and management in admin panel.
- High pricing for add-ons and premium features, especially for smaller businesses and non-profits.
- Occasional bugs and glitches, such as widget display issues or analytics discrepancies.
- Limited customization for widget appearance and branding, particularly in the free version.
- Confusing billing system, especially for agency accounts managing multiple clients.
UserWay pricing
The commentary is based on 89 reviews from UserWay G2 reviews and UserWay TrustPilot reviews.
UserWay's pricing is generally considered fair for its features, particularly the free version. However, some users find the paid plans, add-ons, and per-domain pricing expensive, especially smaller businesses. Despite the cost, many users feel the value and accessibility compliance UserWay offers justifies the expense.
Users sentiment
UserWay alternatives
userway vs Adobe Experience ManagerBetter for enterprise clients. Wider industry applicability. Has more momentum. More user reviews available.Read more
Corpowid Digital Web AccessibilityBetter suited for smaller businesses. Has significantly more momentum based on employee growth. A UserWay alternative and competitor.Read more
Equally.aiBetter for small businesses and medium businesses. Has a simpler feature set focused on core accessibility improvements.Read more
HybrentSpecifically for healthcare purchasing and ERP integrations. Not suitable for website accessibility needs.Read more
AgilitestBetter for ensuring software quality through automated testing. Easier to use, especially for non-developers, with strong customer support. A good UserWay competitor for small to medium businesses focused on software development.Read more
SiteimproveBetter for marketing and SEO, content quality, and brand consistency. Caters to a wider range of industries including healthcare, finance, and government. Has broader user base but is growing slower. Lower ratings on Glassdoor.Read more
UserWay FAQ
What is UserWay and what does UserWay do?
UserWay is an AI-powered website accessibility solution that helps businesses comply with WCAG and ADA regulations. It offers automated testing, remediation, and reporting tools, along with accessibility widgets to enhance user experience for people with disabilities. UserWay is praised for its comprehensive features and responsive customer support.
How does UserWay integrate with other tools?
UserWay integrates seamlessly with popular platforms like WordPress, Wix, and Shopify. It also offers APIs and webhooks for custom integrations, enabling businesses to incorporate accessibility testing and remediation into their existing workflows.
What the main competitors of UserWay?
UserWay's main competitors include Equally.ai, Siteimprove, DubBot, Level Access Accessibility Platform, and Adobe Experience Manager. These platforms offer similar website accessibility solutions, focusing on compliance and user experience. Some also provide broader website management and quality assurance tools.
Is UserWay legit?
UserWay is a legitimate and safe solution for website accessibility. It utilizes AI to automate fixes and reporting, helping businesses comply with WCAG and ADA. User reviews praise its ease of use and comprehensive features, though some mention pricing for add-ons.
How much does UserWay cost?
I couldn't find pricing details for UserWay. For the most current pricing information, it's best to visit their website or contact their sales team. This will allow you to assess if UserWay is worth the investment for your needs.
Is UserWay customer service good?
UserWay receives overwhelmingly positive feedback for its customer service. Users consistently praise the support team's responsiveness, helpfulness, and efficiency in resolving issues. Support agents are lauded for their quick responses and knowledgeable assistance, even for users of the free version.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.