Last updated on
Company health
Ratings
Trainn description
Trainn is a software platform designed to help businesses educate their customers using videos. It allows you to create and edit instructional videos, build a knowledge base, and track customer engagement. Trainn is particularly useful for software companies who want to improve customer onboarding, training, and product adoption. Its features include a video creation toolkit, a no-code academy builder, and integrations with other business tools. Trainn focuses on making customer education easier and more engaging through its video-first approach.
Who is Trainn best for
Trainn is a video-based customer education platform ideal for SaaS businesses. Users love its intuitive video creation tools, AI text-to-speech, and helpful customer support. However, some users have noted occasional bugs and limited video player customization. Trainn offers a 14-day free trial and various pricing plans to suit different needs.
-
Best for small to medium-sized businesses (SMBs).
-
Ideal for SaaS businesses focused on customer education and onboarding.
Trainn features
| Supported Trainn automatically generates step-by-step guides with screenshots and instructions. |
| Supported Trainn focuses on customer education through personalized training and automation. |
| Supported Trainn offers a built-in LMS but integration with other LMSs is not confirmed. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Trainn reviews
We've summarised 50 Trainn reviews (Trainn G2 reviews) and summarised the main points below.
- User-friendly interface and intuitive video creation process.
- AI-powered text-to-speech with multiple languages, accents, and voice styles.
- Easy integration and embedding of videos into other platforms.
- Efficient video editing with automatic snippet creation and modification.
- Excellent customer support, praised for responsiveness and helpfulness
- Occasional bugs and glitches reported during video editing and rendering.
- Limited customization for the video player's appearance and controls.
- Lack of version history for videos, making tracking changes difficult.
- Analytics and reporting features could be more robust and detailed.
- Integration with non-web applications is limited, primarily focused on web apps
Trainn pricing
The commentary is based on 1 reviews from Trainn G2 reviews.
Trainn offers a free plan packed with valuable features, making it a cost-effective training solution. While specific pricing details are limited, users appreciate the free plan's functionality and see it as a worthwhile investment. There are paid plans available for enhanced usage.
See the Trainn pricing page.
-
Trainn has a free trial.
Starter
Content creation plan for startups and solopreneurs. Includes 1 user, AI voiceovers, automatic zoom & spotlights, AI video automation, link sharing and embedding, and a limit of 60 videos & Guides.
Plus
Content creation plan for small teams creating content at scale. Includes 3 users, everything in Starter, export options, privacy controls, clone videos and guides in 20+ languages, and a limit of 120 videos & guides.
Business
Complete training suite: Content creation + Knowledge Hub + LMS. Includes 3 users, everything in Plus, premium voices, custom branding and presets, simulation quizzes, branded knowledge hub, in-app help widgets, and a limit of 250 videos & guides.
Enterprise
Enterprise-grade security, control, and support. Includes custom users, everything in Business, custom contracts, SSO via SAML, custom onboarding & training, custom SMTP settings, and a dedicated account manager.
Trainn alternatives
FloikBetter for creating interactive product demos, tutorials, and guides. Geared towards sales and marketing content creation. Has more website traffic momentum but slower employee growth. A free plan is available. More suitable for software and IT businesses.Read more
DeepHowBetter for internal training and knowledge transfer. Geared towards manufacturing companies, especially large enterprises. Has stronger website traffic momentum.Read more
Google ClassroomBetter for K12 education. Free to use. Strong Google ecosystem integration. Lacks video creation and knowledge base features.Read more
CluesoBetter for quickly creating documentation and videos from screen recordings. Has significantly more momentum currently. Focuses on automated content creation with AI assistance. A Trainn alternative and competitor.Read more
DrivEdBetter suited for comprehensive online courses and employee training programs. A more traditional learning management system (LMS) experience. Caters to Finance, IT, Marketing, and Professional Services. Stronger ratings and positive pricing sentiment. DrivEd is a good Trainn alternative and competitor.Read more
interactlyBetter for marketing and sales teams. Focuses on interactive video creation without coding.Read more
Trainn FAQ
What is Trainn and what does Trainn do?
Trainn is a video-based customer education platform for businesses. It enables the creation and editing of instructional videos, building a knowledge base, and tracking customer engagement. Trainn offers a user-friendly interface, AI-powered text-to-speech, and easy integration with other platforms, making customer training and onboarding more engaging.
How does Trainn integrate with other tools?
Trainn integrates with other business tools, particularly web applications, to streamline workflows. However, integrations with non-web applications are limited. More details on specific integrations are not readily available.
What the main competitors of Trainn?
Top Trainn alternatives include Floik, DeepHow, and Clueso. These platforms offer similar video-based training and customer education features. Trainual and Zoom Workplace are also comparable options, focusing on broader team communication and training solutions.
Is Trainn legit?
Trainn appears to be a legitimate platform. Reviews on G2 rate it 4.7/5, and users praise its user-friendly interface, AI text-to-speech, and helpful customer support. While some users mention occasional bugs and limited customization, the overall sentiment is positive regarding Trainn's safety and usability for customer education.
How much does Trainn cost?
Trainn's pricing starts at $49/month for the Starter plan, $149/month for the Plus plan, and custom pricing for Business and Enterprise plans. A 14-day free trial is available. Is Trainn worth it? The value depends on your content creation needs and team size.
Is Trainn customer service good?
Customers consistently praise Trainn's responsive and helpful customer support team. Users mention the support team going "above and beyond" during transitions and providing quick solutions to encountered issues. While one review suggested potential improvements, the overall sentiment towards Trainn's customer service is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.