Logo of ROLLER Software

ROLLER Software

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Last updated on

Company health

Employee growth
31% increase in the last year
Web traffic
10% decrease in the last quarter
Financing
May 2023 - $80M

Ratings

G2
4.3/5
(55)
Glassdoor
4.8/5
(31)

ROLLER Software description

ROLLER is a cloud-based software designed specifically for attractions like amusement parks, trampoline parks, and family entertainment centers. It offers a comprehensive suite of tools to manage all aspects of the business, including online ticketing, point-of-sale transactions, memberships, gift cards, and even guest waivers. ROLLER aims to streamline operations for attractions of all sizes, helping them increase revenue, improve efficiency, and enhance the customer experience. Their platform consolidates various business functions into one system, potentially saving you money and reducing management headaches.

What companies are using ROLLER Software?

Amp Up Action Park is using ROLLER Software
Amp Up Action Park Zapier is used by Amp Up Action Park.

Who is ROLLER Software best for

ROLLER is a cloud-based platform designed for attractions and entertainment venues. It streamlines operations with tools for ticketing, POS, memberships, waivers, and guest feedback. Users praise its ease of use and comprehensive features, while some note mobile limitations and reporting complexities. ROLLER is best for growing businesses seeking an all-in-one solution.

  • Best for medium to large attractions (100+ employees).

  • Ideal for amusement parks, trampoline parks, and family entertainment centers.

ROLLER Software features

Supported

ROLLER facilitates online ticket sales, reducing queues and improving convenience.

Supported

ROLLER's POS system streamlines transactions, manages inventory, and integrates with other features.

Supported

ROLLER's membership feature helps manage member benefits, renewals, and communications.

Supported

ROLLER facilitates digital waiver signing for improved efficiency and compliance.

Supported

ROLLER's access control features streamline entry/exit processes, manage capacity, and integrate with hardware.

Supported

ROLLER provides tools for collecting guest feedback and improving customer experience.

Supported

ROLLER offers CRM capabilities for managing customer data and personalizing marketing efforts.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Rather positive
+0.33

Ease of Use

Strongly positive
+1

Reliability and Performance

Rather negative
-0.33

Ease of Implementation

Strongly positive
+1

ROLLER Software reviews

We've summarised 55 ROLLER Software reviews (ROLLER Software G2 reviews) and summarised the main points below.

Pros of ROLLER Software
  • Easy-to-use and intuitive POS and Venue Manager systems.
  • Comprehensive help resources, including videos and responsive support.
  • Seamless integration of various business functions like inventory management and customer feedback.
  • Streamlined booking and check-in processes enhance efficiency.
  • Constant system updates and improvements.
Cons of ROLLER Software
  • Mobile device compatibility is lacking, especially for viewing the booking screen and printing.
  • Some basic features are missing compared to other popular software.
  • Reporting features are basic and require running multiple reports to get complete data.
  • Hidden fees and high costs, particularly for chargebacks and credit card processing.
  • Occasional bugs and slow internet connection issues.

ROLLER Software pricing

The commentary is based on 8 reviews from ROLLER Software G2 reviews.

ROLLER is generally considered a valuable software with a robust feature set. However, some users find the pricing, including transaction fees and potential hidden costs, to be high, particularly for smaller businesses. Others consider the price worthwhile due to the software's all-in-one capabilities.

Users sentiment

Strongly negative
-1

See the ROLLER Software pricing page.

  • ROLLER Software has a free trial.

ROLLER Software alternatives

  • Logo of Clubspeed
    Clubspeed
    FEC management software: bookings, POS, marketing, and operations.
    Read more
  • Logo of CenterEdge Advantage
    CenterEdge Advantage
    Streamlines operations for entertainment venues with all-in-one management.
    Read more
  • Logo of Smeetz
    Smeetz
    Seamless ticketing and visitor management for attractions.
    Read more
  • Logo of MyRec.com
    MyRec.com
    Streamlines parks and recreation management, boosting efficiency.
    Read more
  • Logo of Parafait
    Parafait
    Streamlines venue operations, boosts guest experience, data-driven insights.
    Read more
  • Logo of Stride Events
    Stride Events
    Effortless event management: grow attendance, simplify logistics.
    Read more

ROLLER Software FAQ

  • What is ROLLER Software and what does ROLLER Software do?

    ROLLER is cloud-based venue management software designed for attractions and entertainment centers. It offers tools for online ticketing, POS, memberships, waivers, and guest feedback, streamlining operations and enhancing the customer experience. ROLLER helps venues increase revenue and improve efficiency through a consolidated platform.

  • How does ROLLER Software integrate with other tools?

    ROLLER integrates with various tools to enhance its functionality. It seamlessly connects with POS systems, CRM platforms, and access control hardware. Additionally, ROLLER offers integrations for online ticketing, guest feedback collection, and digital waivers. This allows businesses to streamline operations and improve the customer experience.

  • What the main competitors of ROLLER Software?

    ROLLER Software's main competitors include Clubspeed, CenterEdge Advantage, Smeetz, MyRec.com, Parafait, and TicketSauce. These alternatives offer similar features for attractions and entertainment venues, focusing on ticketing, POS, and operations management.

  • Is ROLLER Software legit?

    ROLLER Software is a legitimate cloud-based platform for attractions, offering tools for ticketing, POS, and memberships. User reviews highlight its ease of use and comprehensive features, while some note issues with mobile compatibility and cost. ROLLER appears safe and suitable for growing entertainment businesses seeking streamlined operations.

  • How much does ROLLER Software cost?

    ROLLER software pricing is not publicly available. Contact their sales team for a custom quote. A 14-day free trial is available to explore the product and its features.

  • Is ROLLER Software customer service good?

    ROLLER's customer support receives mixed reviews. While some users praise the responsiveness and helpfulness of the support team, others have noted difficulty getting in touch with support and inconsistent knowledge levels among support staff. Some users mention helpful videos and timely responses.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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