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OpenPhone description
OpenPhone is a cloud-based phone system designed for startups and small to mid-sized businesses. It allows you to get dedicated business phone numbers for your team, manage calls and texts from one app, and access helpful features like call recording, shared phone numbers, and integrations with other business tools. OpenPhone aims to streamline communication, improve team collaboration, and enhance customer relationships.
Who is OpenPhone best for
OpenPhone is a great solution for startups and small to mid-sized businesses in fast-paced industries seeking a user-friendly phone system. Users highlight its intuitive design and helpful features like scheduled messages and call recording. However, some users have mentioned occasional glitches and limited mobile app functionality.
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Ideal for startups and small to mid-sized businesses.
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A good fit for industries like Healthcare, Finance, and E-commerce.
OpenPhone features
| Supported Team members can access shared call history and filter it. |
| Supported OpenPhone allows transferring calls to other extensions. |
| Supported OpenPhone allows sending and receiving text messages from a business number. |
| Supported OpenPhone supports on-demand and automatic call recording. |
| Supported OpenPhone supports routing calls based on various criteria, including time of day. |
| Supported Users can make and receive calls using OpenPhone mobile app. |
| Supported OpenPhone offers API for integrations and webhooks. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
OpenPhone reviews
We've summarised 1878 OpenPhone reviews (OpenPhone Software Advice reviews, OpenPhone GetApp reviews, OpenPhone Capterra reviews and OpenPhone G2 reviews) and summarised the main points below.
- User-friendly interface and easy navigation.
- Ability to manage calls and texts from one app.
- Helpful features like scheduled messages and call recording.
- Convenient for having a second phone number without needing a second device.
- Occasional glitches and bugs disrupt user experience.
- Limited mobile app functionality.
- UI can be confusing, especially when determining the source of calls/messages.
- Lack of fax capability.
OpenPhone pricing
The commentary is based on 372 reviews from OpenPhone Capterra reviews, OpenPhone G2 reviews and OpenPhone GetApp reviews.
Users consistently praise OpenPhone for its affordability and value, highlighting its competitive pricing and abundance of features, even on the basic plan. Many consider it a cost-effective solution for small businesses and solopreneurs seeking a dedicated business phone system without breaking the bank.
Users sentiment
See the OpenPhone pricing page.
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OpenPhone has a free trial.
Starter
The essentials to get you and your team up and running.
Business
For businesses looking for new call handling and automation features.
Enterprise
For organizations with more complex requirements.
OpenPhone alternatives
Talkdesk
Better fit for larger companies. More expensive. Not suitable for companies looking for a fax solution.
Phone2
Better suited for solopreneurs or very small teams. Lacks some advanced features like time-based routing and team messaging.
JustCall
More suitable for larger businesses and those who need strong integrations with other business tools. It has a steeper learning curve and some users find the mobile app lacking.
NUACOM
This OpenPhone competitor is growing faster and is a much better fit for customer service focused companies.
Zoom Workplace
Better for larger businesses seeking an all-in-one solution. More expensive with a steeper learning curve. Offers a wider range of features, including video conferencing and project management tools.
Nextiva
It's a much better fit for Enterprise customers and has more momentum. It also boasts better ratings from users.
OpenPhone FAQ
What is OpenPhone and what does OpenPhone do?
OpenPhone is a cloud-based phone system providing businesses with dedicated numbers, streamlining communication through call and text management from one app. Features include call recording, shared numbers, and integrations for enhanced team collaboration and customer relationship management.
How does OpenPhone integrate with other tools?
OpenPhone offers several integrations with popular business tools, including Slack, HubSpot, Gmail, and Zapier. These integrations allow users to streamline workflows, improve efficiency, and manage communication effectively within their existing tech stack.
What the main competitors of OpenPhone?
OpenPhone's main competitors include Phone2, JustCall, Nextiva, and Zoom Workplace. These alternatives offer similar features such as cloud-based phone systems, team messaging, and integrations with other business tools.
Is OpenPhone legit?
Yes, OpenPhone is a legitimate business phone system. It is a safe and well-regarded cloud-based phone solution, especially popular for its ease of use and helpful features like shared phone numbers and call recording.
How much does OpenPhone cost?
OpenPhone's pricing has three plans: Starter at $15/month, Business at $23/month, and Enterprise with custom pricing for larger organizations. They offer additional phone numbers for $5/month, international calling, and automated messages via integrations.
Is OpenPhone customer service good?
Based on the reviews, OpenPhone's customer service is generally viewed favorably. Users highlight the helpfulness, responsiveness, and professionalism of the support team. They appreciate the prompt and efficient assistance they receive when encountering issues or seeking guidance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.