Logo of OpenPhone

OpenPhone

Last updated on

Company health

Employee growth
7% increase in the last year
Web traffic
8% increase in the last quarter
Financing
December 2021 - $56M

Reviews

G2
4.7/5
(1825)
Capterra
4.3/5
(53)
Glassdoor
4.0/5
(21)

OpenPhone description

OpenPhone is a cloud-based phone system designed for startups and small to mid-sized businesses. It allows you to get dedicated business phone numbers for your team, manage calls and texts from one app, and access helpful features like call recording, shared phone numbers, and integrations with other business tools. OpenPhone aims to streamline communication, improve team collaboration, and enhance customer relationships.


Who is OpenPhone best for

OpenPhone is a great solution for startups and small to mid-sized businesses in fast-paced industries seeking a user-friendly phone system. Users highlight its intuitive design and helpful features like scheduled messages and call recording. However, some users have mentioned occasional glitches and limited mobile app functionality.

  • Ideal for startups and small to mid-sized businesses.

  • A good fit for industries like Healthcare, Finance, and E-commerce.


OpenPhone features

Type in the name of the feature or in your own words tell us what you need
Supported

Team members can access shared call history and filter it.

Supported

OpenPhone allows transferring calls to other extensions.

Supported

OpenPhone allows sending and receiving text messages from a business number.

Supported

OpenPhone supports on-demand and automatic call recording.

Supported

OpenPhone supports routing calls based on various criteria, including time of day.

Supported

Users can make and receive calls using OpenPhone mobile app.

Supported

OpenPhone offers API for integrations and webhooks.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather positive
+0.64

Customer Service

Rather positive
+0.64

Ease of Use

Strongly positive
+0.95

Reliability and Performance

Rather positive
+0.35

Ease of Implementation

Strongly positive
+0.87

Scalability

Strongly positive
+0.87

OpenPhone reviews

We've summarised 1878 OpenPhone reviews (OpenPhone Software Advice reviews, OpenPhone GetApp reviews, OpenPhone Capterra reviews and OpenPhone G2 reviews) and summarised the main points below.

Pros of OpenPhone
  • User-friendly interface and easy navigation.
  • Ability to manage calls and texts from one app.
  • Helpful features like scheduled messages and call recording.
  • Convenient for having a second phone number without needing a second device.
Cons of OpenPhone
  • Occasional glitches and bugs disrupt user experience.
  • Limited mobile app functionality.
  • UI can be confusing, especially when determining the source of calls/messages.
  • Lack of fax capability.

OpenPhone pricing

The commentary is based on 372 reviews from OpenPhone Capterra reviews, OpenPhone G2 reviews and OpenPhone GetApp reviews.

Users consistently praise OpenPhone for its affordability and value, highlighting its competitive pricing and abundance of features, even on the basic plan. Many consider it a cost-effective solution for small businesses and solopreneurs seeking a dedicated business phone system without breaking the bank.

Users sentiment

Rather positive
+0.64

See the OpenPhone pricing page.

  • OpenPhone has a free trial.

Starter

$15/month

The essentials to get you and your team up and running.

Business

$23/month

For businesses looking for new call handling and automation features.

Enterprise

Custom

For organizations with more complex requirements.


OpenPhone alternatives

  • Logo of JustCall
    JustCall
    More suitable for larger businesses and those who need strong integrations with other business tools. It has a steeper learning curve and some users find the mobile app lacking.
  • Logo of Zoom Workplace
    Zoom Workplace
    Better for larger businesses seeking an all-in-one solution. More expensive with a steeper learning curve. Offers a wider range of features, including video conferencing and project management tools.
  • Logo of Nextiva
    Nextiva
    It's a much better fit for Enterprise customers and has more momentum. It also boasts better ratings from users.

  • OpenPhone FAQ


    Reviewed by

    MK
    Michal Kaczor
    CEO at Gralio

    Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

    TT
    Tymon Terlikiewicz
    CTO at Gralio

    Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.