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OnBase description
OnBase by Hyland is a content services platform designed to help mid-sized to enterprise-level companies streamline their operations. It offers a suite of tools for managing documents, automating workflows, and improving collaboration across departments like HR, finance, and legal. OnBase helps organizations go paperless, improve data accuracy, and increase efficiency. Its key features include automated data capture, process automation, and secure document management. OnBase integrates with existing business systems, providing a central hub for managing information and processes.
Who is OnBase best for
OnBase by Hyland is a robust content services platform ideal for mid-sized to large organizations seeking to streamline operations and improve efficiency. Users praise OnBase's document management, workflow automation, and integrations. However, some users mention challenges with upgrades, cost, and technical support. It's best suited for regulated industries like finance and healthcare needing robust document management and automation.
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Best fit for mid-size to enterprise-level companies.
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Ideal for Finance, Healthcare, Government, Education, and other regulated industries.
OnBase features
| Supported OnBase supports automated data entry with OCR, improving efficiency and accuracy. |
| Supported OnBase offers customizable dashboards and reporting tools with modern visualization techniques. |
| Supported OnBase offers document management solutions to store and organize files. |
| Supported OnBase supports automating complex processes, combining human and digital workforces. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
OnBase reviews
We've summarised 258 OnBase reviews (OnBase TrustPilot reviews, OnBase Capterra reviews and OnBase G2 reviews) and summarised the main points below.
- User-friendly interface praised for ease of use and navigation, especially for invoice processing and document retrieval.
- Robust document storage, archival, and retrieval capabilities, enabling streamlined workflows and a reduction in paper usage.
- Strong integration capabilities with various systems, including financial reporting programs (like Sage) and line-of-business applications.
- Workflow automation features enable streamlined processes across departments, including AP, HR, and legal.
- Effective for document management in various use cases, from AP automation and HR digitization to legal document and contract management.
- Difficult upgrades and high costs for new modules often make it hard to justify the ROI, especially for businesses where OnBase isn't a primary application.
- Modernizing the user interface is needed, as it currently lags behind.
- Technical support responsiveness and helpfulness can be inconsistent, especially for advanced technical issues.
- The thick client configuration interface needs updating.
- Limited customization options for certain features, such as security keywords, necessitate manual entry and reduce efficiency.
OnBase pricing
The commentary is based on 12 reviews from OnBase Capterra reviews and OnBase G2 reviews.
OnBase's pricing is generally considered expensive, especially regarding licensing for additional modules and integrations. While the cost is often seen as justifiable due to the software's robust capabilities, potential users should carefully evaluate their needs and budget before committing to a purchase. Some users have difficulty justifying the ROI for certain modules.
Users sentiment
OnBase alternatives
BlazeBetter fit for smaller businesses needing internal tools. Focuses on no-code application development with AI support and seamless integrations. Has significantly more momentum currently as an OnBase competitor.Read more
Square 9 SoftworksBetter fit for smaller organizations. Caters to a wider range of industries including Consumer Goods, Hospitality & Tourism, Transportation & Logistics, Agriculture, and Automotive, Aerospace & Defence. OnBase is growing faster.Read more
Content ComposerBetter for managing business communications. More focused on automating the creation and sending of various communications.Read more
LaserficheBetter for small businesses and medium businesses. Has transparent pricing plans. Is growing faster in website traffic but slower in employee growth. Users highlight excellent customer service and ease of use.Read more
BoxBetter for K-12 school districts in the USA. Focuses on HR, business operations, and special education management. Offers tools for recruiting, payroll, and student health. Easier to use with better customer service. More positive reviews.Read more
SkuadBetter for businesses focused on global hiring and payroll management. More user-friendly and has better customer support. A strong OnBase competitor for international team building.Read more
OnBase FAQ
What is OnBase and what does OnBase do?
OnBase by Hyland is a content services platform that helps organizations manage content, automate processes, and improve collaboration. It offers tools for document management, workflow automation, and data capture, enabling businesses to go paperless and increase efficiency. OnBase integrates with existing systems and caters to mid-size and enterprise businesses.
How does OnBase integrate with other tools?
OnBase integrates with existing business systems, providing a central hub for managing information and processes. It offers strong integration capabilities with various systems, including financial reporting programs (like Sage) and other line-of-business applications.
What the main competitors of OnBase?
Top OnBase alternatives include Laserfiche, NewgenONE Digital Transformation Platform, DocuWare, and Square 9 Softworks. These competitors offer similar features such as document management, workflow automation, and digital transformation solutions.
Is OnBase legit?
Yes, OnBase by Hyland is a legitimate enterprise content management (ECM) software. It's known for robust document management and workflow automation. However, some users mention the need for UI modernization and better support responsiveness.
How much does OnBase cost?
OnBase does not publicly disclose pricing information. Contact their sales team for a personalized quote based on your specific needs and requirements. Consider exploring alternatives with transparent pricing if product pricing is a primary concern.
Is OnBase customer service good?
OnBase customer service receives mixed reviews. While some users praise the helpfulness and responsiveness of support, others report slow response times and difficulty getting assistance with complex technical issues. A decline in support quality has also been noted.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.