What is ITS Dispatch and what does ITS Dispatch do?

ITS Dispatch is a transportation management system (TMS) by Truckstop.com, designed for trucking carriers and brokers. It automates tasks like invoicing, load management, and IFTA reporting, integrating with QuickBooks. ITS Dispatch helps reduce paperwork and streamline operations for improved efficiency.

How does ITS Dispatch integrate with other tools?

ITS Dispatch integrates with QuickBooks for accounting purposes. It also offers integrations for load tracking, customer notifications, and document management. This streamlines accounting and enhances communication within the logistics process.

What the main competitors of ITS Dispatch?

Alternatives to ITS Dispatch include GoComet, TransPlus, Alvys, Onfleet, Freightview, and Descartes MacroPoint. These competitors offer similar TMS and freight management functionalities, focusing on automation, visibility, and efficiency in logistics operations. They cater to various industries and business sizes.

Is ITS Dispatch legit?

ITS Dispatch's legitimacy is questionable due to conflicting user reviews. While some praise its user-friendly interface and comprehensive features, many report system outages, poor customer service, and deceptive business practices. Consider these factors when assessing if ITS Dispatch is safe for your business.

How much does ITS Dispatch cost?

I cannot find pricing information for ITS Dispatch. Contact the vendor directly to determine product pricing and if ITS Dispatch is worth the investment for your needs.

Is ITS Dispatch customer service good?

Customer reviews on ITS Dispatch's customer service are mixed. While some users praise the support, others report long wait times, unhelpful responses, and unresolved issues. This suggests there's room for improvement in their customer service.

ITS Dispatch

Name: ITS Dispatch
Rating: 4.1 (7 reviews)
Author: Truckstop

Website LinkedIn Twitter

Company health

Employee growth

7% increase in the last year

Web traffic

2% decrease in the last quarter

Ratings

4.1/5

(7)

2.9/5

(79)

2.2/5

(313)

ITS Dispatch description

ITS Dispatch is a transportation management system (TMS) designed for trucking carriers and brokers. This software aims to simplify trucking logistics by automating tasks such as invoicing, load management, and IFTA reporting. It integrates with QuickBooks and offers features like easy load entry and unlimited users. ITS Dispatch is offered by Truckstop.com and is designed to help trucking businesses reduce paperwork, streamline operations, and improve overall efficiency.

Who is ITS Dispatch best for

ITS Dispatch is a TMS for trucking carriers and brokers seeking to simplify logistics. Users praise the software's user-friendly interface and comprehensive load details. However, some have reported system outages and poor customer support. ITS Dispatch helps automate tasks like invoicing and IFTA reporting, making it a good fit for companies looking to reduce paperwork and improve efficiency.

Best fit for small to medium-sized trucking companies.
Ideal for businesses in the transportation and logistics sector.

ITS Dispatch features

Type in the name of the feature or in your own words tell us what you need

Supported

ITS Dispatch automates invoicing, load management, and IFTA reporting.

Supported

ITS Dispatch integrates with QuickBooks.

Supported

ITS Dispatch offers easy load entry.

Supported

ITS Dispatch allows unlimited users.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Ease of Use

Strongly positive

+1

ITS Dispatch reviews

We've summarised 86 ITS Dispatch reviews (ITS Dispatch TrustPilot reviews and ITS Dispatch G2 reviews) and summarised the main points below.

Pros of ITS Dispatch

User-friendly interface for posting and searching loads.
Comprehensive load details and search filters.
Integrated features for load tracking, customer notifications, and document management.
Wide network of carriers and brokers.
Useful tools for creating rate sheets and managing carrier relationships.

Cons of ITS Dispatch

Frequent system outages and downtimes, impacting business operations.
Poor customer support with long wait times, unanswered emails, and unhelpful responses.
Inaccurate load information and discrepancies between advertised and actual loads.
Deceptive business practices and misleading sales tactics, especially regarding new MC numbers.
Hidden costs and billing issues, with difficulties obtaining refunds or resolving disputes.

ITS Dispatch pricing

Users sentiment

Strongly negative

-1

See the ITS Dispatch pricing page.

ITS Dispatch alternatives

TransPlus

Better for cross-border transportation. Higher rated by users. More expensive. Has a user-friendly interface but suffers from slow performance. Website traffic is growing faster, but employee count is shrinking.
Read more
GoComet

Better for larger businesses needing advanced freight management features. Focuses on providing real-time visibility and insights using AI. Has higher ratings and is growing faster. Serves a wider range of industries like Manufacturing, Retail, Consumer Goods, Healthcare, and Automotive. A strong ITS Dispatch competitor and alternative.
Read more
Alvys

Higher rated by users. Has more momentum based on employee growth and website traffic. Offers billing automation.
Read more
Descartes MacroPoint

Better for real-time shipment tracking and proactive notifications. Higher rated by users. Offers wider carrier network and integrations. More reliable customer service.
Read more
Pando

Better for larger enterprises. Favored for its user-friendly interface, seamless ERP integrations, and AI-driven route optimization. Stronger customer support. ITS Dispatch alternative, competitor.
Read more
Axis TMS

Has broader functionalities including payroll, driver management, and GPS tracking. Caters specifically to US-based trucking businesses. Shows slower momentum.
Read more

ITS Dispatch FAQ

What is ITS Dispatch and what does ITS Dispatch do?

ITS Dispatch is a transportation management system (TMS) by Truckstop.com, designed for trucking carriers and brokers. It automates tasks like invoicing, load management, and IFTA reporting, integrating with QuickBooks. ITS Dispatch helps reduce paperwork and streamline operations for improved efficiency.
How does ITS Dispatch integrate with other tools?

ITS Dispatch integrates with QuickBooks for accounting purposes. It also offers integrations for load tracking, customer notifications, and document management. This streamlines accounting and enhances communication within the logistics process.
What the main competitors of ITS Dispatch?

Alternatives to ITS Dispatch include GoComet, TransPlus, Alvys, Onfleet, Freightview, and Descartes MacroPoint. These competitors offer similar TMS and freight management functionalities, focusing on automation, visibility, and efficiency in logistics operations. They cater to various industries and business sizes.
Is ITS Dispatch legit?

ITS Dispatch's legitimacy is questionable due to conflicting user reviews. While some praise its user-friendly interface and comprehensive features, many report system outages, poor customer service, and deceptive business practices. Consider these factors when assessing if ITS Dispatch is safe for your business.
How much does ITS Dispatch cost?

I cannot find pricing information for ITS Dispatch. Contact the vendor directly to determine product pricing and if ITS Dispatch is worth the investment for your needs.
Is ITS Dispatch customer service good?

Customer reviews on ITS Dispatch's customer service are mixed. While some users praise the support, others report long wait times, unhelpful responses, and unresolved issues. This suggests there's room for improvement in their customer service.

Reviewed by

MK

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.