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Identity Guard description
Identity Guard is a cybersecurity service protecting individuals and families from identity theft. It offers various plans, from basic to premium, including credit and dark web monitoring, bank account protection, and alerts for suspicious activity. With US-based customer support and up to $1 million in identity theft insurance, Identity Guard helps remediate fraud and recover losses.
Who is Identity Guard best for
Identity Guard protects individuals and families from identity theft with credit and dark web monitoring, alerts, and up to $1 million in insurance. Users praise its proactive alerts and helpful customer service (especially Bibi, Juanita, and Evany). However, some find the website navigation difficult and dislike the unclear communication regarding auto-renewal and pricing.
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Best for small to medium-sized businesses.
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Suitable for various industries.
Identity Guard features
| Supported Identity Guard alerts users of threats via email, text, and mobile app notifications. |
| Supported Identity Guard supports dark web monitoring for leaked credentials. |
| Supported Identity Guard offers dark web monitoring to detect exposed personal information. |
| Supported Identity Guard offers dark web monitoring and data breach notifications for leak detection. |
| Supported Identity Guard offers a Predictive Risk Management Score, evaluating identity theft risk. |
| Supported Identity Guard detects fraudulent activities related to user data via continuous monitoring and alerts. |
Identity Guard reviews
We've summarised 81 Identity Guard reviews (Identity Guard TrustPilot reviews and Identity Guard G2 reviews) and summarised the main points below.
- Proactive alerts for suspicious activity and data breaches.
- Comprehensive credit monitoring and reporting tools.
- Helpful and knowledgeable customer service representatives (specifically mentioned Bibi, Juanita, and Evany).
- Effective identity theft protection and remediation assistance.
- Peace of mind from knowing their identity is being monitored.
- Difficult website navigation and user experience.
- Lack of clear communication about auto-renewal and pricing.
- Poor customer service responsiveness, especially with cancellations and refunds.
- Discrepancies between advertised features and actual functionality.
- Limited account management options and difficulty updating personal information.
Identity Guard pricing
The commentary is based on 17 reviews from Identity Guard G2 reviews and Identity Guard TrustPilot reviews.
Identity Guard's pricing is a recurring concern. Users report unexpected price increases, difficulties canceling subscriptions, and opaque refund policies. While some consider it affordable, many find the service expensive, especially considering reported performance issues.
See the Identity Guard pricing page.
Value
Basic identity theft protection for individuals and families.
Total
Standard identity and credit protection for individuals and families.
Ultra
Premium identity and credit protection for individuals and families.
Identity Guard alternatives
Optery for BusinessBetter for enterprise companies. Focuses on removing employee data from data brokers, not individual identity monitoring. Has strong customer support and is growing faster. An Identity Guard competitor and alternative.Read more
ID WatchdogBetter fit for small companies. Has social media monitoring features. Website traffic is growing faster, but employee growth is slower. Offers child credit locking.Read more
DeleteMeBetter for small businesses. Focuses on removing employee data from online data brokers, unlike Identity Guard's individual/family focus. Has faster growth but more negative pricing sentiment. Some users mention inconsistent removal and data reappearance. An Identity Guard competitor and alternative.Read more
Dark Web IDBetter for businesses seeking cybersecurity solutions. Focuses on protecting company data and credentials, unlike Identity Guard, which is geared towards individual and family identity theft protection. A strong Identity Guard competitor for business security.Read more
Identity Theft ProtectionBetter fit for businesses concerned with cybersecurity and employee access.Read more
ThreaterBetter for medium and enterprise businesses. Focuses on threat intelligence, network access control, and intrusion detection and prevention. Excellent customer support.Read more
Identity Guard FAQ
What is Identity Guard and what does Identity Guard do?
Identity Guard is an identity theft protection service offering various plans to monitor credit, the dark web, and bank accounts. It alerts users of suspicious activity and helps remediate fraud with up to $1 million identity theft insurance. It's ideal for individuals and families seeking comprehensive online security.
How does Identity Guard integrate with other tools?
There is no information available regarding specific integrations Identity Guard offers with other tools. Identity Guard focuses on direct customer interaction through its website, mobile app, email, and text alerts.
What the main competitors of Identity Guard?
Top alternatives to Identity Guard include ID Watchdog, offering similar identity theft protection features, and DeleteMe, focusing on data broker removal. Other competitors are Optery for Business, specializing in employee data protection, and Dark Web ID, concentrating on dark web monitoring.
Is Identity Guard legit?
Identity Guard is a legitimate identity theft protection service. It offers various monitoring services and identity theft insurance. However, some users report difficulties with website navigation, communication about pricing, and customer service responsiveness. Consider these factors when deciding if Identity Guard is safe for you.
How much does Identity Guard cost?
Identity Guard offers three annual plans: Value at $90, Total at $180, and Ultra at $300. These plans offer varying levels of identity theft protection and credit monitoring for individuals and families. There is no free trial or free plan available.
Is Identity Guard customer service good?
Identity Guard's customer service receives mixed reviews. While some customers praise specific representatives for their helpfulness and efficiency, others report long wait times, difficulty reaching support, and unhelpful responses regarding cancellations and refunds. Some customers also mention unresponsive email communication.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.